Stayed with friends here for 3 nights. Clean and Spacious room with really nice staf. Location is right there in the middle of everything, I mean it's easy to get to anywhere n Jakarta. Breakfast was good with again, really nice staf. Had a little problem with shower head that just couldn't hold up, you either hold it or just...
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Dear Ootgoody,
Thank you for the time to convey your positive feedback . We are pleased that you had a pleasant experience during your stay and take your comment about our staff service as a compliment. We will reiterate room checking procedure to our Housekeeping Department to ensure that facilities and service in guest rooms are in their prime condition...
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I'm planning to use my Reward Night on Crowne Plaza Jakarta and I intend to upgrade the room to their club suite by paying the upgrade cost. I phoned to the hotel and it seems that it would be the first time for them that there's a customer who would upgrade their reward night so they seemed confuse in answering...
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Dear Virtualaris
Thank you for your valuable comment in regards to upgrading reward night redemption procedure and sincerely apologize for the inconvenience caused.
In fact, room upgrade procedure is in place, however, our Front Office staffs fail to implement the procedure correctly. Rest assured that the matter has been addressed and reiterated by our Priority Club Rewards (PCR) Champion to...
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The friendliness and attentiveness of the staff of this hotel cannot be emphasized enough! Everyone is kind, smiling and ready to help. Unfortunately, this cannot do much for the rooms. We cut a weeklong stay to two nights due to the depressing condition of our two rooms. We asked to be relocated to another room, only to find it in...
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WorldJNM,
Thank you for your feedback and sincerely apologize for the inconveniences caused during your stay.
We will take your comment on our staff service to guests as a compliment and will keep up with our service standard at all times.
Refer to your feedback on our tired room condition, we are pleased to inform you that room refurbishment including...
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It has certainly been a while since I've seen you-10 years you say? Wow the time has gone by fast-but sorry, I have to say the years have not been so kind to you. You are still a class act, from the grand entrance, to the classy elevators, but as a friend I have to say you are looking a...
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MakinanDan,
Thank you for returning to Crowne Plaza Jakarta after such a long time and also the time to convey your positive feedback on our hotel appearance.
Your feedback will certainly motivate us to speed up our room refurbishment plan which will take place within this year. We sincerely hope you will see a fresh transformation of our rooms on...
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Stayed here for two weeks in mid-december on business. The hotel was pretty much as expected for a Crowne Plaza, and probably above average for the area from what I was told by a colleague who had to switch hotels.
Though the room was a little dated, everything was clean and orderly, and staff was overall friendly and helpful.
The...
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Decent hotel, some floors are really old, and some look recently refurbished.
Lack of an LCD TV was a little of a turn off
The bathroom really looks like it was from 1999.
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Stayed at Crowne Plaza recently as the conference was held in the hotel. Check-in and check-out was speedy and friendly. I would recommend booking the Silverbird airport limo through the hotel for a hassle-free airport transfer experience. The cost is about the same as booking the Silverbird limo service at the airport counter. We paid about Rp 230,000 one-way.
The...
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Dear wendywelding,
Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced
I was disappointed to read that you had a poor service experience when you stayed at our hotel. I am pleased that our staff was able to off set this displeasure with great service. I was glad to hear you were...
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this was my first trip toJakarta, and I was spending one night and then leaving about midnight the next night. I wanted to take a tour of jakarta, and asked for advise from the conceirge before arriving. They sent me a list of tours and helped me arrrange one. I asked for a late check out, and they were very...
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Dear Sir,
Thank you for your positive feedback, we are pleased that you enjoyed your first visit to Jakarta and had chosen to stay at Crowne Plaza Jakarta. It is our intention to ensure that your short stay was as pleasant as possible.
Again, thank you and we look forward to welcoming you back to Crowne Plaza Jakarta.
Best regards,...
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I stayed at this hotel for five nights, and left with a good opinion. I think this hotel can justify the five stars across the board. The room was good and spacious, bed comfortable, no noise or disturbance. The lobby of the hotel is impressive, and in general you feel that you are in a real hotel.
Food quality was...
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Dear Jeliya,
Firstly, thank you for your positive feedback, we are pleased that you enjoyed your last stay at Crowne Plaza Jakarta.
Your feedback will certainly motivate us to improve and provide better services for our guests. Rest assure that we keep improving on our food variety and quality. In regards to internet service, we are currently upgrading our internet...
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this hotel so awesome.....
facility and people so welcome and friendly. the bar in the lobby also provide a perfect stuff for you, then that means you dont have to go anywhere.
and breakfast quality is awesome... price also not to expensive compare with other.
enjoy ur stay, and only 5 minutes walk to Semanggi Plaza
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Dear Mr. Dragono,
Thank you for your positive review. Guest satisfaction is our commitment, we are pleased that you have a pleasant experience while staying at the Crowne Plaza Jakarta.
Again, thank you for your feedback and look forward welcoming you back at the Crowne Plaza Jakarta.
Best Regards,
On behalf of Management Crowne Plaza Jakarta
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