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Sheraton Towers Singapore

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Traveller (1691)
Room & Suite (736)
Videos (2)
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About

#15 of 339 hotels in Singapore
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Sheraton Towers Singapore is centrally located along Scotts Road in the heart of Singapore just a 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime event space made up of 16 event venues, the Hotel is equipped with modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings and delicate presentation of culinary experience, to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Snack bar
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Business
Languages Spoken
English, Chinese, Filipino, Indonesian and 1 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
2,986Reviews36Q+A100Room tips
Traveller rating
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MAEZY wrote a review Yesterday
7 contributions
I visited Li Bai previously and was impressed by the friendly and excellent service from the staff, so I came to stay this time. In the Executive Lounge, three female staff members (YanYi, Grace, Sandra) attentively listened to my requests and provided high-class service, even making me a non-alcoholic Singapore Sling with a smile. I really appreciated their attentive and delightful service with lovely smiles! It has become one of the hotels I would like to stay at again. Thank you very much!
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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bjamisonf wrote a review Yesterday
Dili, Timor-Leste30 contributions3 helpful votes
If you are looking for a hotel close to Orchard road, with exceptional customer service, look no further and stay at Sheraton Towers Singapore. Evan Lim, assistant front office manager, is a cut above the rest. We had an issue and he took the time to listen to our situation. With genuine care and empathy, he went out of his way to find a solution. It’s so refreshing that an establishment would value their customer the way they did. As a longtime Bonvoy member, I can confidently say that Ewan exemplifies the best in hotel staff we've ever encountered. The evening meals at the executive lounge were a highlight of our stay. The culinary offerings were fresh and delicious. We were particularly impressed with Sandi, Grace, and Yan Yi’s attentiveness, warmth, and friendliness. We were not just guests but cherished members of the Sheraton Towers family. Their thoughtful gesture of surprising us with a chocolate cake to celebrate our 38th wedding anniversary was truly touching. Amin, at the front entrance, was a joy to see and talk with each morning while waiting for our ride. He was very funny and we had many laughs together. Thank you, Sheraton Towers staff, for making our stay memorable!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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KoloaBoi wrote a review 16 Mar
6 contributions2 helpful votes
We had the pleasure of staying 13 days at Sheraton Towers SG. We experienced utmost great service from the club lounge staff: YanYi was very welcoming& accommodating to guests, Grace was very nice and graceful in serving, thanks to Moe for great food& drinks service
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jan H wrote a review 16 Mar
2 contributions1 helpful vote
Ms, Grace, Ms. Yan Yi, and Ms. Sandra at the executive lounge are helpful and attentive. The executive lounge hour is opening for 24 hours, which it is very convenient and considering. Can relaxing with cup of tea anytime. The doormen are always giving warm welcomed.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Relax04724376369 wrote a review 16 Mar
1 contribution1 helpful vote
Dear Grace, I am truly grateful for the exemplary service and support I received during my time in the lounge. Your expertise in crafting drinks and your friendly demeanor truly enhanced my experience. Thank you for your dedication to ensuring that every guest felt welcomed and attended to. Your professionalism, attentiveness, and genuine care for guests' needs were remarkable-a testament of your outstanding character and work ethic. From the warm welcome upon arrival to the invaluable assistance with local attraction recommendations made my stay truly enjoyable. Thank you for going above and beyond to ensure my comfort and satisfaction. Your dedication sets a standard for hospitality that is truly commendable. And thank you, again, for embodying the true spirit of hospitality. You are a valuable asset to Sheraton Towers and I look forward to returning in the future. Warm regards, Mr. ACAquino
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Khoa T wrote a review 16 Mar
3 contributions2 helpful votes
The staff are extremely nice, friendly, and accommodating. I came to Singapore for surgery, and when I showed up to the lounge after being discharged from the hospital, Sandi, Yan Yi, and Sandia were helping me getting comfortable and enjoying my stay at the hotel. They even sent a fruit tray wishing me a quick recover. The staffs at breakfast buffet were also very accommodating and helpful.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management Team, Other at Sheraton Towers Singapore
Responded 2 days ago
Dear Khoa T Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Audrey Pun Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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travelindudeS wrote a review 16 Mar
Shanghai, China15 contributions13 helpful votes
Incredible lounge, wonderful pool, as a tip pay extra to book the bungalows in the back by the pool, it’s a delightful experience. The lounge staff really went above and beyond. Yan Yi and Grace were always ready to provide the 5 star service that you’d expect from Sheraton. My favorite hotel in Singapore.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Management Team, Other at Sheraton Towers Singapore
Responded 2 days ago
Dear travelindudeS Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Audrey Pun Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edward W wrote a review 16 Mar
2 contributions1 helpful vote
Super newly renovated facility, excellent dining surrounded by glass walls and waterfalls! Foods was first class. Also the staff in the lounge was outstanding; Yan Yi is the best!! Desk staff very helpful and took care of us despite our unusual needs.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Management Team, Other at Sheraton Towers Singapore
Responded 2 days ago
Dear Edward W Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Audrey Pun Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest63501430245 wrote a review 15 Mar
1 contribution1 helpful vote
I took a point off because they’re in the middle of renovating the pool and gym .. So if you need these, please check before you book. Otherwise, the people are fantastic and in the lounge, Sandi Yan Yi is the one you need to meet… She exemplifies customer service. I’m a Marriott ambassador traveling the world and there’s no one better than her.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Management Team, Other at Sheraton Towers Singapore
Responded 2 days ago
Dear Quest63501430245 Thank you for taking the time to share your experience, it is always a delight hearing back from our guests. We truly appreciate you letting us know what highlighted your experience, and we look forward to welcoming you back in the near future. Warm regards, Audrey Pun Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ian Pearce wrote a review 13 Mar
Townsville, Australia88 contributions18 helpful votes
+1
I rated 3 / 5 because The Sheraton Towers Singapore is very much in need of a FULL renovation with ALL of the guests rooms to be given a major facelift its ‘Dated’ and well over due. I was informed by a duty manager one evening during my recent stay in February 2024 at the hotel, that Marriott thinking about it and are counting its dollars to see if they can afford it…I have been coming to this hotel since August 1990 and the rooms are still in the same condition ☹️ unless your very very lucky and wealthy you pay for a luxury suite or at the very least and you feel lucky 🍀 an upgrade!!! Which is very unlikely the hotel do not upograde unless you pay and even then some of the suits are in need of major renovations also but there are some exclusive suites on their website that look really nice and probably recently renovated unless i was looking at a different hotel😂 On a more positive note i would like to give some “Special Thanks’ to SANDI, GRACE & ALL the team of hard working staff in the Towers Executive Club Lounge for evening Hors-d’oeuvres, hot & cold foods, cheese, biscuits, fresh Ly prepared fruit trays and some lovely desserts, fresh warm baguettes 🥖 selection of red and white wines,beers and soft drinks and a coffee machine offering a selection of different varieties. The Staff work tirelessly each evening serving the guests and most times serving guests at their tables with ‘top ups’ of wines and beers. The Kitchen Staff who make the foods do a wonderful job preparing this display and maybe the hotel will look at expanding this area because it’s getting a wee wee bit small now with the rush to the foods at 5.30pm is getting overcrowded. Makes me wonder watching the guests rushing to get in first to the foods at 5.30pm have they actually eaten or haven’t done so for a long long time😬🤣 it’s mayhem at times watching them. Give it 10 mins and the crowds disperse and you then can see what food is on offer and what is still remaining for that evening. Want to give a Special Mention to MURALI Front Office Duty Manager who now does a lot of behind the scenes of the back office doing hotel duties now, but managed to have a chat with him on arrival at the hotel on the 22Feb a really lovely gentleman and a credit to the Sheraton Towers Singapore, I can’t say that about some of the other senior management at the hotel. You never ever see them walking about chatting to loyal and frequent guests, just to see if things and the stay is going ok, but saying this, i did have some lady from the hotel, phone my room asking if i was ok and was my stay ok? But you never see them in person it’s always over the phone and hiding away somewhere! The worst one of the lot is the GM never ever seen him or her not sure if they have one at the Sheraton Towers ?? But it would be nice to see him or her doing a walkabout talking to guests, its us loyal guests that keep you in business and doors open….it doesn’t take much aye. During my stay some VIP guy walked in at lunchtime into the hotel during my stay and guest what! Senior Management were like flies around the honey pot on hand to greet him at the main hotel door only to be escorted by some senior management walking him downstairs probably to one of the restaurants for a slap up lunchtime dinner.🫰🏻 And just one final thing to mention is the EXCELLENT Staff on duty during morning breakfast time. ‘Lady’ Karina always checking and ticking off our room nbr for breakfast and she always remembers our room nbr and recognised us from previous stays and she always tries to get us a table on the ‘Island’ section of the breakfast area also young staff lady ‘WIN’ was on duty for a couple of days at breakfast but she was on Swimming Pool duties on other days but always very caring great service and not to forget making me a Peppermint Tea😜. And there is ASWAD Executive Sous Chef came to our table for a chat asking how my partner and myself were doing and delivered some lovely warm sautéed fresh spinach with my smoke salmon 🍣 and scrambled eggs. He said, he has been busy with hotel group bookings in the upper levels due to the Chinese Lunar New Year 🧧Celebrations. But another Quality Staff Member for Sheraton Towers Singapore. And last but not least ‘PURU’ TOP quality Staff Member of Sheraton Towers. He was in the Executive Club Lounge last year but the management have moved him to concierge duties now which he said he was enjoying meeting & greeting guests on arrival and the same when they depart the hotel. I couldn’t get all the staff names to mention but the areas I frequently used during my stay i hqve mentioned. I JUST HOPE, WHO or WHAT Senior management at the hotel that reads this review in their company INBOX i have written that they actually speak to the staff members in this review and give them some good hotel recognition. PS The GM at The Athenee Hotel Luxury Collection, Bangkok is always walking about the hotel, talking to guests etc etc and that’s my next trip to go and see them. And maybe just maybe The GM at Sheraton Towers Singapore just might wake up one day and make an appearance 😮🤣😬and start doing walkabouts more frequently. Let’s see what happens on my next visit if I managed to get back to the Sheraton Towers Singapore. Cheers.🥂🍾 Ian
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: The Main Hotel entrance is normally ok but does get busy when Group Bookings arrive or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Management Team, Other at Sheraton Towers Singapore
Responded 6 days ago
Dear Mr Pearce Thank you for the review of your recent experience with us. We regret to learn that certain aspects of your stay were not up to your expectations. At Sheraton Towers, we are constantly evaluating the products and services offered, and your valuable feedback certainly provides insights to the process. We very much appreciate you taking the time to share your thoughts and we hope to have you back again for a more fulfilling experience in the near future. Warm regards, Audrey Pun Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$343 - S$414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton towers singapore hotel singapore, sheraton hotel singapore, sheraton singapore, singapore sheraton
LOCATION
SingaporeSingaporeOrchard Road / Newton / Orchard / Central Area/City Area / Newton Circus
NUMBER OF ROOMS
420
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON TOWERS SINGAPORE (S̶$̶4̶3̶0̶) S$360: UPDATED 2024 Reviews and Photos

Frequently Asked Questions about Sheraton Towers Singapore
Which popular attractions are close to Sheraton Towers Singapore?
Nearby attractions include Orchard Road (1.2 km), Origin Bar (1.1 km), and Trapped Escape Room Singapore (1.2 km).
What are some of the property amenities at Sheraton Towers Singapore?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Towers Singapore?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Sheraton Towers Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Towers Singapore?
Yes, free parking, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Towers Singapore?
Conveniently located restaurants include Waterfall Ristorante Italiano, Origin Grill, and Merci Marcel Orchard.
Are there opportunities to exercise at Sheraton Towers Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Towers Singapore have airport transportation?
Yes, Sheraton Towers Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Towers Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Towers Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Towers Singapore?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Filipino.