is the pool and the Thai restaurant... the rest can go to the birds. I ran out of hot water in my shower. the rooms are "tired" and smelly. I found hair in my bath tub, and i hadn't even taken a bath. I had to take the service elevator because their elevator was broken. when I called the front...
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Dear etokyo
Thank you for your comments.
We are sorry you experienced the mentioned technical issues and service shortfalls during your stay with us. Please rest assure that the engineering department are currently looking into the mentioned areas and we have informed the hotel's housekeeping of your feedback to ensure that such issues do not happen again. The Management takes...
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While the hotel has nice decor, and the room is nice, the noise from the adjacent building site is very annoying (and this is despite my company requesting a room away from the building site when booking and me asking about it when I checked in) - they've placed me in one room from the end CLOSEST TO THE BUILDING...
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Dear cphiggin
Thank you for your comments.
We are sorry you experienced the mentioned technical issues and service shortfalls during your stay with us. The Management takes a serious view with regards to all feedback and comments received as they help us continuously monitor and upgrade our quality of service. We are currently looking into the areas that you have...
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Have stayed here a couple of times now. Room was a decent size and well appointed, if a little gloomy. However, not enough seating at breakfast - people are forced to spill over into the adjacent cafe are but management don't seem to have thought to provide cutlery and condiments on these tables. Wi-Fi was included in the deal but...
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Dear JerryE2,
Thank you for your comments.
We are sorry you experienced the mentioned issues during your stay with us. The Management takes a serious view with regards to all feedback and comments received as they help us continuously monitor and upgrade our quality of service. We are currently looking into the areas that you have highlighted and working on...
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I stayed in M Hotel around the corner just few days beforehand (then went out to Phillipines and Indonesia and came back) - and really wish I didn't change hotel.
It was poor - the room was small with twin beds (for one person - what's the point?), very dark and overlooking some ugly housing development (I think). Bathroom had...
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Dear MissTrump,
Thank you for sharing your stay experience with us.
We are disappointed to hear that your recent visit was less than satisfactory and we apologise for the inconvenience and discomfort you experienced. The Management takes a serious view on all feedback and comments received as they help us continuously monitor and upgrade our quality of service. We are...
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Likes: well priced and convenient for business Dislike: almost everything. It was dated, not very clean, horrible unclean pool, basic poor quality breakfast even in the exec lounge
Dear Marsbar1London
Thank you for your comments.
We are sorry you experienced the mentioned issues during your stay with us. The Management takes a serious view with regards to all feedback and comments received as they help us continuously monitor and upgrade our quality of service. We are currently looking into the areas that you have highlighted and working on...
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It was a group meeting that brought us back to the Amara. Our greeting was a treat (we're return guests, and they obviously value and acknowledge that), being escorted to the executive floor instead of checking in at the lobby level. The executive floor has a lounge with breakfast and a free cocktail hour that provides enough delicious food for...
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Reviewed 18 October 2011
Dear crabtownc,
Thank you for your feedback.
We are pleased to hear that your stay with us is satisfactory, and will be sharing the positive feedback to the respective departments. This will definitely give them greater motivation as they realize their efforts have not gone unnoticed.
As for the highlighted issue, we will contact the personnels in charge to look...
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Situated at one of the best location of Singapore. MRT is hardly 2-3 minutes walk away. Though not surrounded by big shopping malls & restaurants but there are 7/11 & other stores of essential items. One can find internet cafe at walking distance. I stayed 4 nights in this hotel with my family & very much satisfied with the service....
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Dear faysal-farooqi,
Thank you for your feedback.
We are pleased to hear that your stay with us is satisfactory, and will be sharing the positive feedback with the respective departments. This will definitely give them greater motivation as they realize their efforts and rigorous training have not gone unnoticed.
We would like to thank you for your patronage to our...
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The Amara Hotel is a very nice hotel in Singapore in a very convenient position. The staff were always very helpful and informative and prepared to do the extra required to make a difference to the holidaymaker. We were allocated a smoking room and when we requested a change to a non smoking it was done cheerfully and immediately. We...
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Dear Caloundrians,
Thank you for staying with us and your encouraging positive feedback on the hotel and staff! We are delighted to hear that your stay with us has been satisfactory.
It is with great pleasure that I will be sharing this with the various departments. With your comments it will spur and motivate the team in realising their hard...
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Stayed in a Club room in January 2011, my review is a bit late but based on my experience I would happily stay here again.
The rooms were clean, the Club Floor staff were friendly and helpful. They always have somebody at the reception on the club floor and would personally know your names. The breakfast/cocktail menu was small compared...
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Dear ainaa,
Thank you for staying with us and your encouraging positive feedback on the hotel and staff!
It is with great pleasure that I will be sharing this with the various departments. With your comments it will spur and motivate the team in realising their hard efforts in training have not gone unnoticed.
Thank you again and we look...
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The staff was cheerful ... and very welcoming... I checked in early at 9am and there were charges levied approx 180 SGD.... ! This is ok as they allotted some club floor rooms.
It was smoking room which i wants aware. Went to relax and they bed linen were stinking badly of the smoke. I told the reception and room...
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Dear Hari22nair
Thank you for your feedback.
We are pleased to hear that your stay with us is satisfactory, and will be sharing the positive feedback with the respective departments. This will definitely give them greater motivation as they realize their efforts and rigorous training have not gone unnoticed.
As for the highlighted issue regarding the room, we will look...
More
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