My seventh week at W Santiago since November last year. As a Platinum member, I have yet to experience a hotel where I have not received an upgrade, but at check-in, there was no mention of this, so I asked. The receptionist said that they do not practice this here, but luckily I had an email confirmation where they had... More

Stayed a couple of nights with my wife, corner room. Modern, vibrant, with excellent social areas ans a great breakfast. Fantastic bar and restaurant. Corner rooms could benefit with a door separating the shower - if you're light sensitive you'll be waken with sunrise. More

Maybe I am not the right person to appreciate this type of Hotel. Don't get me wrong the hotel is great: the bars, the restaurants, everything! Great design but one thing is missing for me: the hotel that means service. As always in this type of hotel you have young and very goodlooking men and women working there. They love... More

This is the only W property in all of South America. It's got an amazing bar and pool at the top with views of the city. Rooms are also well up to W standards with an open shower I haven't seen at any other W. Overall the food choices and bar were were top notch as well. Also the gym... More

On the first day of our stay, we went out for the day and when we arrived we discovered that our room hasn´t been serviced. We had to go to the reception to ask them to clean up the room. On the following days they never replaced the amenities, sometimes they did not replace some towels or glasses . We... More

Rooms were well appointed and laid out but not overly large. Everything was high quality and the service was, overall, excellent. The front desk folks were so eager to please and provided us with everything we needed as the Concierge never seemed to be around. We loved the pool and bar on the 21st floor which had beautiful views and... More

I hosted a business dinner and exerienced all of the aspects of previous Trip Advisor reviews: A beautiful property (the view from the swimming pool is spectacular), a wonderful property in the midst of an upscale neighborhood, and non-existent service in the 4th floor lobby bar, with only slightly better service (should I say "inattentive"?) in the Noso restaurant. However--the... More

W Santiago is a very stylish hotel located in probably the nicest neighborhood of Santiago. The rooms are modern and very spacious with a huge bathroom and comfortable beds. The service was a bit of a let down considering the quality of the hotel, e.g. it took the concierge 20 minutes to organize a taxi. Moreover, the guys at the... More

All style of substance. It is two years since I last stayed here, and I know it will be off the list for a very long time. Service is slow at every level: bar, restaurant and concierge are all out to lunch and the housekeeping is poor. Given this hotel is located in the diplomatic district, there is barely anything... More