This is my fifth trip to S. America and I have to say this hotel is a disappointment so far. The location is great as far as proximity to old town, however this hotel is not accurately represented online. First, we had contacted the hotel in advance for a pick up from Quito Airport. Despite two follow up emails, no... More

We only stayed one night because we arrived too late to look for another hotel. We didn't even had breakfast the next day, the service was terrible. The reception clerk was also the waiter. We asked for breakfast and after waiting for about fifteen minutes we left as we didn't get anything not even a single cup of hot water.

My wife and I spent four nights here on two occasions 10 days apart in two different rooms, one in the back and one on the street. Could be charming with some essential upgrades. Pros: Good location close to Main Plaza in historic Old Town. Nice guys working the front desk. Good bathrooms, except for the sink that leaked water... More

Based on previous reviews my wife and I, and friends, booked rooms at this hotel for 4 nights. Big mistake. Although we had booked two rooms through Booking.com the hotel had only reserved one but luckily(?) they still had a room available. Rooms are dark and dingy with dirty nylon carpets. Facilities are negligible as is the service. Members of... More

I booked a double room via Priceline two weeks before my arrival. Got there late around 11pm and was told that there's no room for us. They said they'll send us to another hotel that's "the same", i.e. Viena 5 blocks away. We were not impressed the minute we walked in Viena. Everything was of poor quality and old, it... More

Rooms were nicer than down the street at Hotel Viena, a bit nicer than average for Quito. Staff was decent. Very good complimentary breakfasts. Location made it hard to find dinner (or anything to do) past 7 p.m. as everything closes down (including restaurants).

When I first arrived, we had one of the back rooms, which were quieter than the front rooms, but smaller and a little less comfortable. After returning to Quito after the Galapagos, we got a front room that had street noise (not the hotel's fault), but was bigger, with a small balcony, and nicer, so I would probably ask for... More

Nice little place in a great location. They can arrange to meet you at the airport. Just blocks from the UNSECO World Heritage sites of the old city. Staff was very helpful with restaurant suggestions and also made arrangements for a car and driver to take us to Guayaquil. Matrimonial beds are very small. Free wifi worked fine. Very good... More

Wanted in the old district so I could walk, and it was great! Staff spoke english, good recommends for meals. Internet, service breakfast, everything good. Will be staying again In March. Definite thumbs up.