Mostly all-Spanish speaking staff, basic to sub-par amenities, zero ambiance, boring breakfast buffet. I was taken aback by how sub-standard this hotel was compared to other medium-tier hotels in the same price range in Costa Rica/Panama etc. This is what I would have expected in 1985 not 2012.
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Dear Cameltoe69:
Thank you for your feedback. We are deeply sorry to hear you did not enjoy our amenities, ambiance and breakfast buffet. We are fully committed to guest satisfaction and appreciate your remarks. Your comments have been shared with all the related departments to find opportunities of improvement in these areas. Again, thank you for sharing your thoughts; we...
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I stayed here for a meeting in late March - excellent service, clean facilities, and friendly staff. Would definitely recommend for business or pleasure.
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Dear Priya B,
Thank you for your kind comments. We are delighted to hear that you enjoyed our service, facilities and staff. It has been a pleasure to have you with us. We hope to have the privilege of your visit on your next trip to El Salvador.
Kind regards,
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I stayed in this hotel during a seminar in October 2011. The service was very good but I was disappointed with the quality of the rooms and the breakfast. the buffet lunch provided for the seminar was also of average quality but at least again the service was nice and tried to find solutions. But I was not generally impressed.
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Dear Claudiobxl,
Thank you for your review of our hotel. I certainly apologize for the inconveniences you experienced
I was disappointed to read that you had a poor service experience when you stayed at our hotel. I am pleased that our staff was able to off set this displeasure with great service. I was glad to hear you were able...
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Ideal businees hotel making improvements where it matters. Beds, hot water and better buffets. Our company will continue send staff.
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Reviewed 17 January 2012
Dear HarrisCom,
Thank you for sharing your kind thoughts. We are glad you found our hotel ideal for your business needs. Since we are fully committed to enriching our guest’s experience, our team is constantly looking for ways of providing a better service.
Thank you for preferring us. It has been great to have you with us and we are...
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Nice hotel even for tourism or business.
Well furnitured rooms, quite new facilities.
Personal was always very attentive to any need of the guests.
Restaurant and bar with good quality food but the best was the terrace with the outsanding views of San Salvador's volcano! Tropical panorama enjoying a fantastic food.
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Dear Acaz81,
Thank you for your review.
We are overjoyed to learn that you enjoyed our rooms, food, facilities, staff, restaurant and terrace. At our hotel, the views of the San Salvador volcano are certainly delightful!
Thank you for preferring Crowne Plaza San Salvador. It has been great to have you as our guest and we hope to see you...
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This is a review of the suites, not the main building. Stayed there for a conference. It was okay, but definitely not up to Crowne Plaza standards.
The room reeked of stale cigarette smoke. The window air conditioner in the living room spewed only hot air. Thankfully, the unit in the bedroom worked. There was one phone in the suite...
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Dear Jun3bug,
Thank you for sharing your thoughts on our hotel. We are glad you enjoyed our public areas. Plaza Hotel & Suites, shares the public facilities of Crowne Plaza San Salvador. However, it is a separate property not member of IHG.
We are deeply sorry to hear you did not like the guestrooms and have shared your feedback with...
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An adequate business hotel for San Salvador although has problems. Plumbing issues, disorganized service staff, dining room breakfast team leaderless. If you stay less than 3 days it won't bother you. Me i stayed a week.
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Reviewed 16 March 2012
Dear HarrisCom,
Thank you your feedback. We are disappointed to hear that you found our plumbing, service staff and breakfast team dissatisfactory. Your comments are very important to us; we have shared them with our team and are taking action to improve these areas. Again, thank you for sharing your thoughts. We hope to be included in your plans on...
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great hotel, great rooms, the staff is the best when it comes to customer service and their customer service is the hotel's trademark, every stay is a pleasant experience, i stay there often, would recommend it to anyone traveling either on business or just for relax, even though is in the city, the great location and the size of the...
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Crowne Plaza has additional building with suites called Plaza Hotel and Suites. Suites are a bit outdated but livable and clean. They have living and bedroom area, service is very nice and polite. English is not a problem. Buffet breakfast is very good but a bit expensive. Pool, gym and restaurants areas are very nice. Good budget choice.
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Very nice hotel, well trained staff, very nice restaurant with a lovely terrace overlooking the volcano. Rooms nice improvement, specially bathrooms. How come rooms doesnt have minibars?
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