I came to this hotel to attend a conference. Problems started upon arrival: room not ready, my last name wrongly spelled, so it would be hard to locate me, staff not attentive, with an attitude like the guests interrupt whatever they happen to be doing at the time. But the real problem was on the night of May 10: lights... More

I stayed in this hotel May 8-12/13. First they could not find my reservation (or those of 2 friends later that day) for over an hour. Then they mis-spelled all our names despite having our passports and did not correct this when it was pointed out. This meant all callers were told we were not guests at that hotel. We... More

After reading the reviews regarding this property I almost changed my mind about staying there as I was worried about the service and the mold smell noted by many reviewers. Overall I would rank it a bit above "Average" and just below "Very Good." I did not notice a mold smell, or any others smells at the hotel and while... More

The hotel is attractive enough and fairly well maintained, but the staff - from the manager on down - doesn't have the slightest interest in assisting customers. I was lied to (no, you get no platinum Starwood benefits here), and treated to the attention of a desk clerk who so kindly took time away from her personal phone call on... More

I booked this hotel for one night (March 3) and a few days later called Panama city reservations directly to add several days.(March11-13) I was told by the reservations desk in Panama City that the price would be the same as the one for the first stay. However, when I arrived the front desk on May 5 and inquired about... More

Everything about the hotel was fine, but not much more than fine. The rooms were pretty simple, and the location is decent, but the hotel in general is not much to get excited about. The staff was friendly, and the valet parking service was helpful. All in all, it was a reasonable place to stay for a one day layover... More

I reserved it for just a couple of nights for a business trip and paid a fairly low rate for this hotel through a promotions site however being "sheraton", at least a lower star, more business type hotel, I thought I would find a good, updated room with a decent shower and sheets. None of that. It is not a... More

Work colleagues in Panama had booked this hotel for me, and I hadn't bothered to look it up. I read the reviews here on Tripadvisor and was really worried it was going to be awful. I'm happy to say that my stay was quite satisfactory. I was attended quickly by front desk staff who were very friendly. For some reason... More

My experience at this hotel wasn't great. The room smelled like mold, terribly. They offered to give me another room, but in the three options they showed me the smell was worst. So they sent a machine to my room to supposedly take care of the odor, but all it did was to leave a strong chemical odor, without removing... More