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Sheraton Dubai Creek Hotel & Towers

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Traveller (2676)
360
Panoramas (14)
Room & Suite (466)

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About

#388 of 801 hotels in Dubai
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Value
An iconic structure located on Dubai, UAE's historic waterway since 1978, Sheraton Dubai Creek Hotel & Towers continues to be the destination of choice for the social and business traveller. Leading the way in revitalising the cultural and historic district of Dubai Creek and its surroundings, our hotel overlooking creek offers guests a look at ‘Life at the Creek’, encompassing everything that this notable area in Dubai, United Arab Emirates has to offer. Following a complete renovation in 2015, the Sheraton Dubai Creek Hotel & Marina offers a modern, elegant look with the same familiar Arabic touches and hospitality the Hotel is renowned for, across 268 comfortable and contemporary rooms with spacious bathrooms and complimentary WiFi. Sheraton Club rooms and 30 expansive suites offer travellers heightened luxury, in an indulgent escape inclusive of Sheraton Club Lounge access and rooms located on higher floors, providing spectacular views of the creek and striking Dubai skyline.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Kids pool
Car hire
Valet parking
Paid public parking nearby
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
River View
Business
Languages Spoken
English, French, Russian, Arabic and 9 more
Hotel links
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Location

Baniyas Street, Dubai United Arab Emirates
Name/address in local language
Sheraton Dubai Creek Hotel & Towers
4,413Reviews144Q+A100Room tips
Traveller rating
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Steve T wrote a review 16 Mar
Hitchin, United Kingdom219 contributions51 helpful votes
A hotel becomes a home away from home when the staff are so welcoming. From the moment Adil at reception welcomed us, we knew we were in for a wonderful stay. The club room was not only modern and well appointed, but the view laying on the bed was unrivalled. To be able to see the whole of downtown Dubai was amazing. Brian and his team at Hatta made sure our daily breakfast gave us the best start to the day. Then it was over to the guys looking after the pool area and the club lounge team who made sure we were fed and watered (maybe something a little stronger) with exquisite culinary offerings for both afternoon tea and especially evening canapés. The area is itself on the shore of the Creek is only a 20 min walk to the gold and spice souks and offers the best of the modern and historical sides to Dubai with the other bank of the Creek being only a short abra ride away. So many of the guests were returning for the umpteenth time to their 'go to' hotel in Dubai, and we will be doing the same.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded yesterday
Dear Steve T, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt welcomed from the moment you arrived and that our team, especially Adil at reception, made your stay memorable. It's fantastic to know that you enjoyed your room, along with the breathtaking view of downtown Dubai. We're also glad to hear that you had a delightful dining experience at Hatta with Brian and his team, as well as at our pool area and club lounge. Your compliments on our culinary offerings are truly appreciated. We're delighted that you had the opportunity to explore the surrounding area and experience both the modern and historical sides of Dubai. We're honored to be your 'go-to' hotel in Dubai, and we can't wait to welcome you back for another wonderful stay. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hitham S wrote a review 8 Mar
1 contribution1 helpful vote
It is really the best Sheraton I have ever visited. Everything was great and staff are very very supportive specially Mrs. Dina and Mr. Yasser at the reception. Hotel is sparkly clean and house keeping was amazing. Room was so comfy with a daily refill for coffee shots and different kind of tea plus a vast quantity of water bottles. Bathroom with bathtub and shower room, it is so luxurious and quite big.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Union Metro and bus station is close to the hotel, just 10 minutes walk.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 5 days ago
Dear hithams2024, Thank you so much for your kind words and for choosing to stay with us at Sheraton Dubai Creek Hotel and Towers! We are thrilled to hear that you had such a fantastic experience and that you consider us the best Sheraton you've ever visited. It's wonderful to know that everything met your expectations and that our staff, especially Ms. Dina and Mr. Yasser at the reception, provided you with exceptional service. We will be sure to pass along your compliments to them and the entire team. We're also pleased that you found our hotel to be sparkly clean, with excellent housekeeping service, and that you enjoyed the comfort of your room with its amenities. We strive to provide a luxurious and comfortable experience for all our guests, and we're glad to see that reflected in your review. Thank you again for your feedback, and we look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Veronica B wrote a review 7 Mar
2 contributions
We had an awesome business lunch with an incredible skyline view! The food was absolutely delicious, and we all loved the set business menu options. Plus, the attentive service made the experience even better. Count us in for a return visit for sure!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Authentic pizza (I'm Italian).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 5 days ago
Dear J3511JXveronicab, Thank you for taking the time to share your feedback about your recent business lunch experience at our hotel. We're thrilled to hear that you had an awesome time and enjoyed the incredible skyline view during your meal. It's great to know that you found the food to be delicious and appreciated the set business menu options. Our team works hard to provide a memorable dining experience, and we're delighted that the attentive service added to your enjoyment. We truly value your patronage and look forward to welcoming you back for another wonderful visit in the future. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marcos I wrote a review 2 Mar
11 contributions1 helpful vote
Flying into Dubai from the US, I had minimal expectations about my stay. I was just hoping for a standard experience and it being Sheraton, I assumed it would be fine. Here are highlights of my stay: 1. Check-in was horrible. Granted I arrived a little early but they said my room was ready, and it would be ready in 5 mins. That turned into 10, then 20, and by then I realized this was taking too long. Then a group of Japanese tourists came about 20 people. And the reception proceeded to check each of them in first before me. After 45 mins I came back to them and they just apologized and gave me my room key. Certainly a terrible way to start my stay. 2. The rooms were so so. It’s obvious the hotel is old, they renovated it but in the rooms the TVs are old and do not have smart functionality. The switches are ancient and it just felt ancient. 3. Housekeeping wasn’t so bad but they would come 2-3 times to ask you if things are going ok. Now I don’t think it’s a super bad thing, but there are mechanisms to contact housekeeping if something is needed. After a 13 hour flight, you do not want to keep getting your rest interrupted by a housekeeping survey. 4. Room Service: Food was ok, nothing special, but they would forget items on your order. 5. Hatta Restaurant - for breakfast there is this restaurant. I did not prepay for breakfast so upon arrival I told them my room number and also told them I would pay upfront. They insisted I pay after I’m done. However, since then, the African lady up front kept checking on me specifically, as if I’m gonna skip out on the check, even though she had my room number. Multiple times along with another gentleman, she came to check if I had paid, even while I was eating. They even came to give me the check to pay before we finished. Upon leaving this lady had the nerve to ask me again, did you pay? Certainly not a welcoming feeling. Paying upfront should be the standard. Best part of the hotel was the Japanese restaurant.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: If you order Talabat, go outside and check on your order. The security and bellboys will push...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 2 weeks ago
Dear Marcos I, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced at Sheraton Dubai Creek. We are truly sorry to hear about the challenges you encountered during check-in. Your experience does not reflect the level of service we strive to provide, and we have addressed this issue with our team to ensure such delays are not repeated in the future. Regarding your comments about the room's condition and amenities, we appreciate your feedback and will certainly consider it as we continue to make improvements to our property. Furthermore, we apologize for any inconvenience caused by the housekeeping visits and the room service oversight. Rest assured, we will address these matters with our team to ensure better coordination and service delivery in the future. Regarding your experience at Hatta Restaurant, we apologize for the discomfort caused. We understand your concerns and will review our procedures to ensure a more seamless and welcoming guest experience. We are glad to hear that you enjoyed your dining experience at the Japanese restaurant, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive and enjoyable stay. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bhavik_gosalia wrote a review Feb 2024
Thane, India34 contributions97 helpful votes
A beautiful old-school hotel in the old town of Dubai. Got an upgrade to a club room with amazing views of the creek. Super comfy best and huge ensuite bathroom. A separate work desk was an added advantage as I was working from the hotel. The Italian restaurant has an amazing night views and ideal for a dinner date. Housekeeping team ensured throughout the stay that rooms was fresh and clean. The pool was a little dirty but as soon as we told the team they cleaned it to ensure that our experience wasn't bad. BF spread was good and we got adequate Jain food options with the help of the Indian chefs.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Book creek view rooms only.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 5 days ago
Dear bhavik_gosalia, Thank you for choosing Sheraton Dubai Creek Hotel for your stay and for sharing your experience with us! We're delighted to hear that you had a perfect Sheraton-style stay with us. It's fantastic to know that you enjoyed your upgraded room with stunning views of the creek, as well as the comfortable bed and spacious bathroom. We're glad that the separate work desk met your needs for working remotely during your stay. We appreciate your feedback regarding the Italian restaurant's night views and the assistance provided by our housekeeping team to ensure a fresh and clean room throughout your stay. Your comments about the pool have been duly noted, and we apologize for any inconvenience caused. Rest assured, we will address this matter to ensure a better experience for our guests in the future. Thank you once again for your valuable feedback, and we look forward to welcoming you back for another memorable stay. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaustubh Satanekar wrote a review Feb 2024
Mumbai, India5 contributions1 helpful vote
Very good hospitality. Room service was awesome and people were helpful enough. Afser from room service was kond enough and prompt in service, helped me guide through places and transport modes. Thanks for the service.Food was really good.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 5 days ago
Dear Kaustubhsatanekar, Thank you for taking the time to share your experience about your stay at Sheraton Dubai Creek! We're thrilled to hear that you enjoyed the beautiful view, delicious food, and exceptional hospitality during your stay with us. It's wonderful to know that our room service exceeded your expectations and that Afser provided you with prompt and helpful service. We will be sure to pass along your kind words to him. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards. Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tony Nic wrote a review Feb 2024
Bury St. Edmunds, United Kingdom515 contributions382 helpful votes
We are here for 6 nights commencing yesterday. We last came here years ago when it was just ok as a destination but since arriving yesterday we have been throughly impressed with the standards of service, cleanliness and facilities. Our welcome was warm and genuine. Our Club Floor room is gorgeous and spotless clean with a fantastic bathroom and view over the Creek. We had dinner last night at the Chelsea Arms Pub and it was excellent and prior we had excellent complimentary drinks and snacks in the Club lounge which is the jewel in an already excellent experience. The Club Lounge offer a full range of happy hour drinks from 5pm to 8pm and some brilliant snacks. Clearly there is Sime outstanding management at work here, over the years we have stayed in many Dubai Hotels and without hesitation I am glad to say this is the best and will now be our “go to” hotel in Dubai.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 5 days ago
Dear ArchieTN, Thank you so much for your wonderful review regarding your recent stay at Sheraton Dubai Creek! We are thrilled to hear that you had such a fantastic experience during your stay with us. It's great to know that you found our standards of service, cleanliness, and facilities to be outstanding. We're especially pleased that you enjoyed your room with its gorgeous views over the Creek and the excellent dining experiences at Chelsea Arms Pub and our Club Lounge. Your kind words mean a lot to us, and we are delighted to hear that we have become your "go-to" hotel in Dubai. We truly appreciate your loyalty and look forward to welcoming you back for many more memorable stays in the future. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David M wrote a review Feb 2024
Buffalo Grove, Illinois9 contributions3 helpful votes
Awesome place Excellent staff Highly recommended. Thanks to the front office staff dina & camella. Thanks to the lounge staff Mary & the Manager. Splendid view of the creek Close to the airport & Gold Souk.. Their lounge is an awesome place for snacks & drinks
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: The pool is a nice place to sit and relax
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 1 week ago
Dear davidaL7271FW, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had an awesome experience during your stay and that our hotel exceeded your expectations. It's wonderful to know that you found our staff to be excellent and that Dina, Camille, Mary, and our Lounge Manager provided exceptional service. Your kind words will be shared with them, as recognition of their efforts is very important to us. We're also pleased that you enjoyed the splendid view of the creek and found our location convenient for exploring nearby attractions like the airport and Gold Souk. Thank you for recommending us, and we look forward to welcoming you back for another fantastic stay in the future! Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ross F wrote a review Feb 2024
Highland Park, Illinois794 contributions251 helpful votes
Solid business hotel. The rooms are medium-sized but quite comfortable {although it had a weird smell]. The staff was extraordinarily friendly and helpful. All of the interior restaurants, Vivaldi, Omakase-ya, and Chelsea Arms (pub) were outstanding.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 1 week ago
Dear RossF1234, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be a solid option for business stays. It's great to know that you found the rooms comfortable, although we apologize for any inconvenience caused by the unusual smell. Your comment will be shared with our housekeeping team to ensure we address any issues promptly. We're thrilled that our staff left a positive impression on you with their extraordinary friendliness and helpfulness. Providing exceptional service is our top priority, and we're glad to hear that we met your expectations. It's also wonderful to hear that you enjoyed dining at our interior restaurants, Vivaldi, Omakase-ya, and Chelsea Arms. We appreciate your compliments and will pass them along to our culinary team. Thank you for your valuable feedback, and we hope to welcome you back for another pleasant stay in the future. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Philipp Z wrote a review Feb 2024
1 contribution
Really great Experience. Sahil is doing a great job in the service 😌 I can recommend the hotel and the staff is great, attentive and friendly. The Food in the restaurants is delicious & the prices are fair for a great hotel like this. Rating: 5/5
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 1 week ago
Dear Philipp Z, Thank you for sharing your fantastic experience with us! We're thrilled to hear that you had a great visit and that Sahil made a positive impression with his excellent service. It's wonderful to know that you found our staff to be attentive and friendly. Providing exceptional service is our top priority, and we're glad to hear that we hit the mark during your stay. We're also delighted that you enjoyed the delicious food at our restaurants and found the prices to be fair. Your recommendation means a lot to us! Thank you for rating us 5/5. We truly appreciate your feedback and hope to welcome you back for another memorable experience soon. Warm regards, Goran S, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$143 - S$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dubai sheraton
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Buteen / Port Saeed / Deira
NUMBER OF ROOMS
268
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON DUBAI CREEK HOTEL & TOWERS: UPDATED 2024 Reviews, Price Comparison and 3,023 Photos (United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Sheraton Dubai Creek Hotel & Towers
Which popular attractions are close to Sheraton Dubai Creek Hotel & Towers?
Nearby attractions include Al Seef (0.4 km), Dustaku Travel Dubai (0.2 km), and Doha Centre (0.4 km).
What are some of the property amenities at Sheraton Dubai Creek Hotel & Towers?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Dubai Creek Hotel & Towers?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Sheraton Dubai Creek Hotel & Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Dubai Creek Hotel & Towers?
Yes, free parking, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Sheraton Dubai Creek Hotel & Towers?
Conveniently located restaurants include Vivaldi Restaurant & Lounge, Chelsea Arms, and The Lobby Cafe.
Are there opportunities to exercise at Sheraton Dubai Creek Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Dubai Creek Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Dubai Creek Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Dubai Creek Hotel & Towers?
The staff speaks multiple languages, including English, French, Italian, Russian, Chinese, Hindi, and Arabic.
Are there any historical sites close to Sheraton Dubai Creek Hotel & Towers?
Many travellers enjoy visiting Al Shindagha Museum (2.5 km).