Our travel agent selected this hotel as we needed a very early morning check in. Reception was a bit cool but the rest of the staff that we met during our pre-paid breakfasts, the Irish themed pub next to reception and the "Summer Place" Asian restaurant where we had an excellent meal were all very outgoing and friendly. We may... More

Stopped over for two nights on the way to perth met on arrival by staff who took my cases to the room. First impressions were that it was not 4 star and although I had booked a delux room they had not been informed of my upgrade by the travel agent in uk. They offered me an upgrade the next... More

I have just got back from my first trip to Dubai and was very dissappointed with this Hotel. Firstly though, I found the staff very pleasant and helpful and it's not their fault that the place is so drab. The first thing that you notice when you go to find your room is the smell ... I thought it was... More

The pool and spa area were fantastic, very relaxing. The staff members were rude. I wrote a review for the chinese resturant within the hotel and wrote I was not pleased with the amount of time it took for my food to come out (40 mins). I was approached by the staff members and told that this is the usual... More

This hotel is really not what I have come to expect from Dubai and I really can't understand why it has 4 stars. It was my 5th trip to Dubai and I have always loved the hotels I stayed in before. It wasn't cheap either. Dark , dingy, small rooms with rock hard pillows. Breakfast was served in a dark... More

Jokers working in this hotel, ashamed for the Habtoor Group!!!!! Disaster from check in to check out, treat guest in the most rude manner and no understanding of hospitality. Will never stay and do not recommend even to come close in this hotel!!!!!!

We stayed there for 3 nights and I just wanted to get out of hotel as soon as possible. The hotel is an Old building with dismal, small rooms. I really expect more from a 4star hotel. Our room was street side so the noise was somehow bothering. (Especially for my husband that is sensitive to noise) We didn’t have... More

In a glance, the hotel has nothing less than their 5 start sister, Metropolitan Palace, same room decore and ambiance, even a few plus points, like lunch or dinner buffets (CONVENIENTLY STARTING DINNER FROM 6:30), the terrace, centreal location, etc. So why not? The only points that have been mentioned in previous reviews and I came across as well were... More

its agood located hotel with a really service,the breakfast is good but the launch and dinner buffet is just satisfactionary.reception and most maids are from india or phillipin so sometimes its hard to get what they say because of their accent but they are nice people.the rooms are clean and cozy.