I had a night here recently and found the staff and facilities to be fantastic. Unfortunately I had guests in the room next to me and due to very very thin walls I was woken at 4.30am (with what seemed to be businessmen coming back after drinking with certain eastern european 'ladies of the night'). I would definately stay here...
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Dear Trip Advisor Member,
Thank you for posting your review on Tripadvisor.
We are pleased to know that you enjoyed your stay with us and were happy with fantastic services and staff. You are welcome to come again for another memorable experience at our hotel.
We appreciate your feedback as we continuously strive to improve our service and facilities and...
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I stayed in the hotel for one night with my family. As I was busy with site seeing and all, I couldn't enjoy the swimming and other facilities of the hotel. They have a nice swimming pool at the roof top and a gymnasium. This rooms were neat and clean eventhough small in size and except the bath room with...
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Dear TripAdvisor Member,
Thank you for posting your comment in Tripadvisor. We highly appreciate your feedback as this allow us review our service and facilities and only through comments by our valued guests we will able to do so.
I have gone through your comments and I would like to sincerely apologize for the inconvenience we have caused you during...
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Everything was good about this hotel except that the wifi is a paid service. Location is great, Rooms are clean and spacious, staff are up to expectations
Dear Trip Advisor Member,
We are pleased to know that you enjoyed your stay with us and were happy with our services. You are welcome to come again for another memorable experience at our hotel.
We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be...
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We booked this reasonably priced hotel due to it's proximity to the Metro and Dubai Mall. It is quite close to the Business Bay station (to the right when exiting hotel). Next door is a Baskin Robbins and Dunkin Donuts. The Dubai Mall station is a bit more of a walk (on the way is a small grocery store and...
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Dear Trip Advisor Member,
Thank you for your comments. We have taken a good note of its contents and and corrective measures has been taken to ensure that it will not be repeated.
We look forward to welcome you back in the near future.
Sincerely,
Kinan Al Ghraoui
General Manager
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We booked a short break in Dubai to get away from the rain and wind of England. I meant to book the Al Jarood Rotana in Dubai but somehow managed to book the Villa Rotana by accident.
It wasn't a bad mistake as the Villa Rotana is a very nice hotel indeed. Its a small exclusive hotel and I think...
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Dear Trip Advisor Member,
Thank you for posting your wonderful review on Tripadvisor. It is delightful to learn that you enjoyed your stay with us. Your feedback has been shared with our team. We look forward to welcoming back on your next visit.
Best Regards,
Kinan Al Ghraoui
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We stayed at the Villa Rotana recently when visiting our daughter who works in Dubai. The hotel was very clean, our bedroom was fairly plainly decorated but good sized, the bedding was lovely crisp white cotton sheets, which were changed regularly. We had asked for a room facing the Burj Khalifa and other sky scraper buildings, but were placed in...
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Dear Trip Advisor Member,
Thank you very much for your feedback. It is delightful to learn all the appreciations you have mentioned and it has been shared with the team. I have noted you comment with regards to the chicken sauge in the breakfast and the corrective measures has been taken to ensure that it will not be repeated. We...
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After a wonderful stay at the Villa Rotana, I can understand why this new, modern-style hotel constantly gets good reviews overall. All the staff (except for one gentleman I came across at the front desk) are extremely helpful and outgoing, always willing to offer assistance and be of service.
The common areas are spotless; the rooms are a nice size,...
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Dear TripAdvisor Member, Greetings from Villa Rotana! We are delighted to receive your kind comments to Villa Rotana and to have learned that we have met your utmost satisfation and expectation. Such comments truly inspires each one of us to provide our utmost service and attention to your our valued guest at all times. Consequently,your feedback has been shared with...
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I like the rooms (all suite hotel), very modern, it is like a booking hotel in Dubai, great location for business (in front of the financial district, the Burj, Dubai Mall....
The breakfast is OK, the fitness is good, the pool is small but nice. The hotel has a very modern look. I feel very well in this hotel BUT...
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Dear TripAdvisor Member, Firstly we thank you for your comments and we are pleased to have learned that we have met your satisfaction with our facilities on the other hand we regret to learn that we have not met your expectation with some of our services. Your concern is our priority and a corrective actin is taken. We hope that...
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Visited this hotel last week and I was amazed that Dubai standards would only class this hotel as 3*. You will not be disappointed with your stay. The hotel itself is mainly business orientated but welcomes tourists with open arms - this was my first time in Dubai and would definitely stay at this hotel again. I would like to...
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Dear Mrs. Collington, Greetings from Villa Rotana! Firstly we are delighted to know that we have met your utmost satisfaction and expectation during your stay with us. Such comment s are truly rewarding for me and my team to continually provide you our utmost service and attention at all times. We look forward to have you with us again for...
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This is a little gem of a hotel, the only low rise one on sheikh zhayed road. On arrival we were offered an upgrade to a suite for a little extra, we paid this and were not disappointed. We were first floor right at the front and didn't hear a sound from the 12 lane highway below. Beds were really...
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Dear TripAdvisor Member, Greetings from Villa Rotana! Thank you for posting your wonderful review on Tripadvisor. We are delighted to learn that we have met your utmost satisfaction during your recent stay with us. Your feedback has been shared with our team members. We look forward to welcoming back on your next visit very soon. Best Regards, Kinan Al Ghraoui...
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