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All 706 Xiamen hotels »

Pan Pacific Xiamen

5.0 of 5
No.19 Hubin North Road, Xiamen 361012, China
Hotel amenities
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15% off room rate
Pan Pacific Xiamen
Ranked #10 of 706 hotels in Xiamen
4.5 of 5 stars 332 Reviews
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332 reviews from our community

    Trip type
Traveller rating
    153
    148
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Date Rating
Xiamen
Senior Contributor
44 reviews 44 reviews
Reviews in 7 cities Reviews in 7 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 27 May 2012 NEW

This is the third review I have written about this hotel and once again I have experienced problems. My wife bought a VIP card some time ago and on Friday, it being my wifes birthday, we planned to make use of some of the "benefits". My wife called on Wednesday to make the reservation for a Friday night stay. On... More

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See 31 more reviews by xmroots for Xiamen
Seattle, Washington, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

I was in Xiamen with my mom and brothers for my cousin's wedding. My initial impression of the hotel was very positive; all of the floor staff manning the doors, cash registers, and reception desks were very friendly, professional, and helpful. Unfortunately our stay was marred by a theft. On our second to last morning, I took my brothers to... More

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PPXMNGRO, General Manager at Pan Pacific Xiamen, responded to this review
23 May 2012

Dear Guest, Thank you for your recent review following your stay with us a Pan Pacific Xiamen. We do take the security of our guests extremely seriously and over the years we have made a substantial investment by installing over 190 security cameras in our public areas including guest corridors to ensure the safety of our guests and their belongings.... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 16 May 2012

We stayed at Pan Pacific hotel in Xiamen last weekend. Our initial experience was not a good one when we were making the booking on panpacific.com web site as we find their site is oudated, and not user friendly like other 5 star hotels web pages. We finally gave up and called the hotel directly. A very pleasant lady took... More

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Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
19 May 2012

Dear Guest, We thank you for taking the time to provide such a positive feedback on your recent stay at our property. As your feedback of our website room reservation system, it has been forwarded to our head office for their further review. We all are delighted to know that most of aspects of your stay with us met your... More

Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 8 May 2012

Everything about the Pan Pacific Hotel in Xiamen was excellent. We stayed on one of the Club Floors, and it was certainly worth the extra money. The breakfast buffet alone made this worthwhile. There was no hurry to get up early to get to a restaurant and then get our day started. Coming back to a very nice spread with... More

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Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
11 May 2012

Dear Guest, We thank you for taking the time to provide such a positive feedback on your recent stay at our property. We all are delighted to know that all aspects of your stay with us met your expectations. We have indeed very talented team who are very proud of what they do and it will be our pleasure to... More

Antigua
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 May 2012

This is not a 5 star hotel.It is dull and uninspiring . Stayed on the club floor.Rooms are OK but a bit old fashioned and dark. The club breakfast is very ordinary with not a great choice. The evening cocktails and canapes are not 5 * compared to Shangri-La, Westin etc. The positive is the staff they are friendly and... More

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Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
6 May 2012

Dear Guest, Thank you very much for staying with us during last visit to Xiamen. We are very regret to know that our room did not meet your preference. As we renovated from service appartment, we have several type of rooms. Please let us introduce our rooms on your next visit. Regarding breakfast and evening cocktail hors d'oeuvre menu, we... More

Holly Springs, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 30 April 2012

Spent 4 nights at the Pan Pacific and had to leave to get some sleep. The rooms are very nicely appointed, but the beds are hard as a rock. I found out the hard way that if you sit in the lobby and have coffee or beverages they charge you a 40 yuan min. per person and it shows up... More

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Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
6 May 2012

Dear Guest It was a pleasure having you as our guest at Pan Pacific Xiamen. As your feedback of bed, we may arrange the bed to be softer upon request. Please let us know on your next visit. We appologized that thre was some mistake on your bill during in our lobby lounge "Connection". It has been forwarded to our... More

Vancouver, British Columbia
Reviewer
5 reviews 5 reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 19 April 2012

We stayed at the Pan Pacific for three nights and spent most of time outside of hotel sightseeing. It was a pleasant stay with spacious guest room, convenient access to transportation and plenty of dining options around the hotel. It was only five to ten minutes walking distance to the Yuandang Rd by the Yuandang Lake and lined with coffee... More

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Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
28 April 2012

Dear Guest, Thank you for sharing your memorable experiences with us. It is great pleasure to hear regarding positive feedback of our Front Desk staff. Your comments will be shared with them. Your comments about breakfast in Caesar's on 3 will be shared with Executive Chef and Manager of Food and Beverage for their further planing. We hope to welcome... More

Fuzhou, China
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 9 April 2012

Well firstly if you are reading this and perhaps planning a trip to Xiamen, DON'T. The local government talks this place up because the truth is that it is a waste of your valuable time and money and once tourist have been, they never return. The island is nothing special, the shopping is poor and the city is just, uninspiring.... More

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Xiamen
Senior Contributor
44 reviews 44 reviews
Reviews in 7 cities Reviews in 7 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 April 2012
1
person found this review helpful

I like to be fair and honest with my reviews so, following our last disasterous visit to the Pan Pacific for a dinner buffet, I approached this morning's visit for breakfast with a little trepidation. I did not have to worry. From the friendly welcome at the hotel door to the moment we left almost everything was very good indeed.... More

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See 31 more reviews by xmroots for Xiamen
Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
11 April 2012

Dear Guest, Thank you so much for taking time to share with us your memorable experience at Pan Pacific Xiamen. We are very delighed to know that you had great time in our restaurant "Caesar's on 3" for breakfast. Your positive comments will be shared with them. We hope to be able to welcome you to Pan Pacific Xiamen. Warmest... More

Johor Bahru
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 20 March 2012

Stayed only one night and staff was friendly and allowed us to check in earlier at around 11:00am. I was allocated at the room just infront the lifts and can easily heard the lifts chime ringing inside the room, while the next door taking shower, the water splashing sound easily can be heard. Luckily that the controling of the guests... More

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Tetsuya Higashi, Guest Relations Manager at Pan Pacific Xiamen, responded to this review
26 March 2012

Dear Guest, Greetings from Pan Pacific Xiamen! Thank you for sharing your experiences with us. I am glad that you had a pleasant stay with us overall, apart from the light disturbances from the sound of the elevators and room next door. Please accept our sincerest apologies for any inconveniences, and we would be glad to assign you a different... More

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Additional Information about Pan Pacific Xiamen

  • Xiamen Pan Pacific
  • Sofitel Xiamen
  • Xiamen Sofitel
Address: No.19 Hubin North Road, Xiamen 361012, China
Price range (per night):* S$112 - 181

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