The first review i ever write in tripadvisor. The staff in concierge, reject all your reasonable request in poor attitude. The waitress in Chinese restaurant on 6/F, no service to my family after we wait 15 minutes.The waitress no response to the question you ask her. 5 stars priced but 0 star service. Not recommended to stay in this hotel... More

We spent our CNY holiday there. My family with small children booked 3 ngts fully prepaid. We were shocked when check-in at the hotel because the front desk told me that we have booked only 2 nights and NEVER paid. I requested the third night room staying because we have no where to go with luggages and small children. They... More

This hotel needs urgent improvement in staff training and transportation arrangement! I bought a hotel and transportation package from China Travel Agency. The CTS bus dropped us at Zone B17 of the OCT carpark and told us to wait for the hotel shuttle. Yes, CTS did tell me there would be hotel shuttle of which I needed to pay RMB10.... More

I stayed here with my wife and 9 month old son for 2 days/1 night. When I checked in the receptionist said that my travel agent had booked me for a twin bedroom instead of the single large bed one. I explained to her that my son needed to sleep inbetween my wife and myself to prevent him from falling... More

Moist smell inside the room. Poor food quality in the restaurant. Egg without egg taste, tomato without tomato taste. Roasted beef is dry. No wifi in room. called " interlaken" but have to paid if u wanna visit the lake.

Very sincere staff there. The official check-in time is 2pm, but we arrived at 10.30am; they felt sorry that we waited for so long, and the room still not available at 2pm, so they offered us a free upgrade. The duplex is very well cleaned, no smell, no stain. The room feature the Bose sound system, speakers are installed not... More

Room is spacious and warm with beautiful artificial scenery, which I am not a fan of. The theme park is huge and many natural sightseeing spots to visit. However, since we are talking about the hotel, I have to say it's not that 5-star. The transprotation from lobby to rooms is not convenient (there's a long long way to go... More

We booked this hotel for two nights at very last minutes through hotel reservation department during school half term. There was a conference going on in the hotel, the main buildings were fully booked, so I booked the villa instead. A few hours after I made the reservation, someone from the booking department called and asked if we're truelly come,... More

the hotel is nicely decorated... room is big, bed is comfortable... our room faces the "lake"... and it's a few steps away from the park... but transportation is so limited and makes it so inconvenience... not enough space for breakfast... and we got to wait 10 mins for table...