Grand Mercure Shenzhen Oriental Ginza (China): See 404 Hotel Reviews and 87 Photos

constaise

paris

Senior Contributor

38 reviews

25 hotel reviews

Reviews in 18 cities

22 helpful votes

“Below average of the brand, slight improvement required”

Reviewed 13 May 2013

I stopped overnight looking for a branded Accor welcome (I am a first tier frequent customer). Nothing special happened and I was awarded the room of my booking, normally at a non smoking floor (but the smell in the room was showing that not every did respect the instruction .... ). Globally the standard of the room is fine for... More

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Dear Guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza, We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile, we are very sorry to hear some of your dissatisfaction about the whole service and facilities, we've sent your feedback to the relevant departments and follow up. We really apologize for the uncomfortable during your... More

JackHuangliyu

Singapore, Singapore

1 review

“Door Luck not workable & non smoking room”

Reviewed 9 May 2013

The Main door lock very bad and key always not workable, we have to go down to front office to take a new key once time. Also, non smoking room not much different smoking room and still ahve a lot of customer smok in the room without any serios control by hotel management.

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Review collected in partnership with Accorhotels.com

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen... More

qktham

Hong Kong, China

1 review

“Dinner Buffet”

Reviewed 6 May 2013

When I arrived at 7:25pm, no more fish for grill and no more fresh Salmon. Also, no refill for the fish or Salmon. Besides, I requested late check out at 2:00 pm (confirmed by the front desk), but my room card did not work out / fail to open the door after 1:00 pm

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Review collected in partnership with Accorhotels.com

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen... More

Savio_Hongkong

Hong Kong, China

1 review

“Service”

Reviewed 5 May 2013

The service is good. View is good. Chinese restaurant all good. Just that maybe the oil is not up to standard. The lobby cafe is fine but a lot of small flies. Seats are too closed. The umbrella in the room is too weak and the hanger is broken. But just minor issue. Acceptable for a 4 star hotel in... More

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Review collected in partnership with Accorhotels.com

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us.We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them to... More

CK T

Butterworth, Malaysia

Contributor

12 reviews

11 hotel reviews

Reviews in 10 cities

7 helpful votes

“Good place to stay”

Reviewed 28 April 2013

SERVICE: Very helpful and friendly staff. I mean all the staff. Even that they do not speak fluent English, they still will try their level best to assist SLEEP QUALITY: Nice bed and pleasant ambient. CLEANLINESS: The room is clean. On overall, very well kept hotel LOCATION: 200 meter walk to the metro station. Some low cost residence at the... More

Was this review helpful? Yes

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them... More

A TripAdvisor Member

“Beautiful hotel in good location to Hong Kong”

Reviewed 19 April 2013

Beautiful hotel but very clean and great service a little old but great stay and very good service. Would have liked to stay here longer time. Fodd was very good and executive room is worth paying a little extra.

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Review collected in partnership with Accorhotels.com

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them... More

Yoong_Lee

Singapore, Singapore

2 reviews

“3 stars and below hotel”

Reviewed 17 April 2013

Definitely does not live up to standard. Rooms in pretty bad shape, fixtures and fittings are falling apart Hotel does not know how to manage big crowds... Breakfast hall is like a zoo and count yourself lucky if you manage to grab leftovers.

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Yoong_Lee has 1 more review of Grand Mercure Shenzhen Oriental Ginza

“Over-rated if the hotel is to wear a 5-star tag”

Reviewed 31 October 2012

Dear Guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza, We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile, we are very sorry to hear some of your dissatisfaction about the whole service and facilities, we've sent your feedback to the relevant departments and follow up. We really apologize for the uncomfortable during your... More

MaccyH

Northampton, United Kingdom

Senior Contributor

23 reviews

17 hotel reviews

Reviews in 15 cities

19 helpful votes

“Rooms needed a good clean”

Reviewed 17 April 2013

Although this hotel is conveniently located, standards are not as high as they should be and I would prefer to stay elsewhere in future, Check in was a very slow process despite the number of staff. The room could have done with a good clean. There were hairs in the bath, the pillow had black marks on it and the... More

Was this review helpful? Yes

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen... More

Ngyingpiu

Hong Kong, China

1 review

“My experience of the stay in the hotel”

Reviewed 7 April 2013

I stayed in the suite with my wife on 19/F. My right to access the executive lounge was not recognised and was questioned when I accessed the area. The reception was not able to locate my membership number when I checked in. The hotel room did not give me comfort. It needs refurbishment and the design requires upgrading. The balcony... More

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Review collected in partnership with Accorhotels.com

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen... More

Alisi P

Suva City, Central, Fiji

Reviewer

4 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Spacious & good location”

Reviewed 31 March 2013

Spent 4 nights here and enjoyed the very spacious room. It was clean and well maintained. The metro station is right in front of the hotel which is very convenient for getting to Luohu, Dong Men, SEG & various other popular shopping areas in Shenzhen. Found a laundromat on the ground floor of the department store behind the hotel which... More

Was this review helpful? Yes

Problem with this review?

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us.We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them to... More

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Grand Mercure Shenzhen Oriental Ginza Reviews

Grand Mercure Shenzhen Oriental Ginza

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