Even though this is located in an area with limited english speaking people, this Sheraton meets 'the Sheraton' experience/expectation.' Rooms clean and comfortable. Grounds well maintained. Like any foreign country, food is comparable to geographic area (not like home), but good. A little pricey though. Did not use pool or beach.

Had stayed at Sheraton Haikou for 2 nights on the first week of March. The weather was cold then. Check in was efficient. The hotel compound was huge. Met a staff there named Alycia, the assistant Front Office Manager. She was just great in terms of services, knowledge and recommendations. The room I had was facing the pool and the... More

On a business trip to Haikou and stayed at Sheraton Haikou. Wrong decison. It is such an excellent hotel for pleasure. Very nice room and excellent beach. I can only spent an early morning 0600 walking over the beach. Very nice and peaceful. Help my negotiation a lots during the day. Wish could stay longer.

it is a beautiful resort hotel, with endless water features, very relaxing. However, the hotel equipment needs upgrading. No wifi in the rooms was something difficult to imagine and acceptable as a 'business and resort' hotel. 100RMB per day for a cable connection is also a pain... overall, I enjoyed the stay for a business meeting, and loved the fact... More

I guess it was my own fault for not looking up the wifi issue before coming here. I was on a business trip and none of my machines had wired internet. I spent quite a bit of time sitting in the lobby. If you are a business traveler, I would suggest you find a different hotel. I'm also appalled by... More

We've been coming to this hotel for probably 6 years and while it has begun to show its age a little bit, it is still a fantastic, un-crowded place to relax and take in the sun. The only let-down is the beach. It needs to be cleaned up and there are no beach chairs or anything really there, but with... More

This is a beautiful site with well appointed facilities and room. My only concern was the lack of wifi Internet beyond the lobby. Even in the lobby, the Internet access was average at best. Something to think about. If you're on business, the wifi is important. If on holiday, maybe not so.

Friendly check-in into Sheraton. About 45mins car from airport. Comfortable, modern, well equipped rooms but internet connection in the rooms was extra (one package at RMB20/hr). My room in East Wing smelt a little mouldy? In the heat, it is a long walk to breakfast room in West Wing as you are walking in open area (not air-conditioned) within the... More

In searching for a hotel in Haikou, this Sheraton property was the only Western chain that came up in my search. As a matter of familiarity, I chose to stay here. While the choice was somewhat by default, it turned out to be a good choice. The biggest worry was getting to the hotel by taxi. In retrospect, I would... More