The rooms r clean and neatly planned but small. But this is definitely the best hotel in harbin. The food is very cheap if ordered from room. Room service was good, checkin takes some time. Overall a good experience. More

Enjoyed my stay, but I was in the Horizon Club level. Staff was helpful and spoke English good enough. Room was a bit small but good enough for just myself. Heat was too warm. Couldn't turn down far enough. Then house keeping would turn it up during the day. All in all would definitely stay here again. And it looks... More

I was here in Feb of 2012, kind of in the coldest month of winter. The hotel met all the expectation of a luxury hotel but it is not as new as the Wanda Sofitel hotel, which I also have experience with. My room was comfortable. The hotel has both a gym and a pool. Both are well-equipment but under... More

We came to Harbin at the start of January 2012, primarily to visit the various snow and ice festival sites. After a check of the various hotels available we decided on the Shangri-La and found it to be a good choice. Our room was on one of the top floors (18th) and was facing away from the city centre. While... More

We stayed with our daughters aged 10 and 11 at the Shangri-la Harbin in mid-February for 3 nights to visit the Ice and Snow Festival. We booked the hotel through the Travelzen website 3 months before our trip (US$307 per night with two adult breakfasts). Prior to arrival we e-mailed the hotel to request a twin room and the hotel... More

Having stayed in Harbin, 20 years ago - I am surprised at how it has changed and the new modernisation. The Shangri La is a good hotel chain with some of the finest hotels in the world and this Shangri La will not deliver in terms of 5 star deluxe but will deliver as best as it can for the... More

We stayed in this hotel in early 2012. We are uk expats living in China. We travel a lot in Asia and love Shangri- la as a hotel chain. In this hotel the staff bullied our young children while in the swimming pool ( making them cry) denied we had paid for breakfasts for all the family ( they lost... More

We went to Harbin to see the famous Ice and Snow Festival but had a very limited time. We corresponded ahead of our visit with the Concierge and explained our short time. The concierge was excellent in arranging our pick up, our car for touring with English speaking guide. We also had to make a change in our air plane... More

While the Snow and Ice Festival were spectacular and freezing, the hotel is in dire need of a thorough remodel! This was not a typical Shangri-La property. The carpets are worn, the bedding is old, and the public spaces are dated. The restaurants were fair. I believe that this is the nicest hotel in Harbin, but it is not very... More