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InterContinental Suzhou Reviews

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InterContinental Suzhou

5.0 of 5
No.288 Wangdun Road, Suzhou 215028, China
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InterContinental Suzhou
113 traveller photos
Ranked #2 of 801 hotels in Suzhou
4.5 of 5 stars 158 Reviews
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158 reviews from our community

    Trip type
Traveller rating
    112
    35
    7
    1
    3
Date Rating
Denver, Colorado
1 review
“Fantastic location”
5 of 5 stars Reviewed 18 May 2013 NEW

This was my first trip to China and I found the hotel to be very comfortable. I was here for a long time on business but it went quickly because the staff was so welcoming. Some took the time to establish a personal relationship. The Kathryn, Javier, Annie and Jason were helpful and added a personal touch. The location near... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
19 May 2013

Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the... More

Shanghai, China
2 reviews
“Suitable for family trip”
4 of 5 stars Reviewed 13 May 2013

It's really nice hotel for family weenkend trip. Could enjoy the seafood bufet restaurant which is located in 1st floor. Also, could enjoy the Jinji lake park. Lots of restaurants and pubs are located near by hotel.

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
14 May 2013

Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our rooms, Food and Beverage helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is... More

Cupertino, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent Hotel”
5 of 5 stars Reviewed 13 May 2013

I have stayed many times at the Intercontinental Suzhou for business purposes. Many of my trips were for lengthy stays. This hotel was excellent in terms of service and amenities. In particular, Annie was very attentative to our needs and made us feel very welcome and at home. Overall, all the people that worked at the hotel are very friendly... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
14 May 2013

Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the... More

Moscow, Russia
1 review
1 helpful vote 1 helpful vote
“lovely hotel”
4 of 5 stars Reviewed 6 May 2013

It was realy nice hotel next to the beautiful lake. Club lounge with elegant surroundings and meticulous service with a smile , perfect coffee and breackfact served by Vlad or Tracy, thank you you realy took good care of me,rooms can be a bit cleaner, realy great check out no need to wait, I will be back again and happy... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
6 May 2013

Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the... More

shanghai
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“very nice experience”
5 of 5 stars Reviewed 4 May 2013

good food and very friendly staff. smiling and playing with children. had a front desk lady as a baby sitter for our little kids as their usual house keeping baby sitters cannot speak english! very impressive...

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
5 May 2013

Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our service had made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More

Providence, Rhode Island
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
10 helpful votes 10 helpful votes
“Great hotel near SIP”
5 of 5 stars Reviewed 21 April 2013 via mobile

I stayed at the Hotel as part of a business trip. The rooms are large, clean and fresh fruit awaits you on a daily basis. The wifi is a bit on the slower side. The bathroom is huge and I like the Seperation of the shower, toilet and the rest of the amenities. I had to order room service late... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
22 April 2013

Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We will share your comment with our related department. Feedback as yours is very valuable to us, which helps us to improve our service standard. Thank you again for your suggestion and we look forward to welcoming you back to the InterContinental Suzhou in the... More

Vancouver
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“They tried very hard but it is still missing something!”
4 of 5 stars Reviewed 17 April 2013

Check location. This hotel is not at the heart of Suzhou if sightseeing the old Suzhou city and the museum is the purpose of your trip. Rather, it is right next to a tranquil lake and a proposed new uptown (probably still a few years away) area. Rooms are nice. Restaurant on the second floor is nice. I have stayed... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
19 April 2013

Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We feel very sorry to know that our service did not meet your satisfaction. Feedback as yours is very valuable to us, which helps us to improve our service standard. Our management team would like to respond to you personally regarding the matter of air... More

Best, Noord-Brabant, Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasant stay is nice large room.”
4 of 5 stars Reviewed 14 April 2013

I had a pleasant stay in this hotel at the 19th floor with lake view. Compared the hotel rooms in Europe, I had a very large room with double bed. In the bathroom everything you need plus very luxury shower and bath. Room service does not only come in the morning, but also in the early evening to ask if... More

Was this review helpful? Yes
icsuzhou, Guest Relations Manager at InterContinental Suzhou, responded to this review
16 April 2013

Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We feel very sorry to know that our service did not meet your satisfaction. Feedback as yours is very valuable to us, which helps us to improve our service standard. Our management team would like to respond to you personally regarding the matter of air... More

Suzhou, China
Top Contributor
66 reviews 66 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
“Sunday Brunch”
5 of 5 stars Reviewed 7 April 2013

This is a review about the Sunday Brunch. Sunday Brunch at the InterContinental is always a treat. With free slowing champagne and copious amounts of food on offer it is a wonderful way to spend a Sunday from around 11:30 to 15:00. What I really enjoy about the Sunday brunch is the Service. The waiting staff are extremely professional, courteous... More

Was this review helpful? Yes
See 7 more reviews by colliewollie for Suzhou
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
8 April 2013

Dear InterContinental Guest, Thank you for taking the time to post to us your feedback regarding on Tripadvisor. We are very glad to know that our staffs and service helped make your visit enjoyable. For the kids corner that you mentioned, We are going to plan to have a kids corner on Sunday Brunch which provides kids playground and movie... More

Top Contributor
91 reviews 91 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
20 helpful votes 20 helpful votes
“Good”
4 of 5 stars Reviewed 7 April 2013

Recognise Ambassador members but staff change constantly and the training seems lacking. Some don't even know what the Black Ambassador cards are??? Club facilities v good. Nice choice snacks in pm and great views over the lake side. Can even see the new "trouser building" Breakfast crazy. Don't know what boiled or poach eggs are!!!!! When 2 poach eggs finally... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review
8 April 2013

Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We feel very sorry to know that our service did not meet your satisfaction. Feedback as yours is very valuable to us, which helps us to improve our service standard. Our management team would like to respond to you personally regarding this matter. Would you... More

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Additional Information about InterContinental Suzhou

Also Known As:
Intercontinental Suzhou Hotel Suzhou
Intercontinental Suzhou Hotel
Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Region: China > Jiangsu > Suzhou
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 801 hotels in Suzhou
Price range (per night): S$198 - 307
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 
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InterContinental Suzhou
No.288 Wangdun Road
Suzhou 215028
China
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