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Fraser Suites Chengdu

4.5 of 5
No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Hotel amenities
Fraser Suites Chengdu
Ranked #1 of 1,522 hotels in Chengdu
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76 reviews from our community

    Trip type
Traveller rating
    56
    16
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    2
    1
Date Rating
Jamnagar India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 May 2013

We lived with Fraser in Seoul for an entire year, and were carefree and satisfied the whole time. So when we travelled to Chengdu to apply for new passports for our daughters, the choice was obvious, we did not even look at anyone else. The girls saw the play room and were (again) thrilled to be with Fraser's. The treatment... More

Was this review helpful? Yes 1
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
13 May 2013

Dear Robert D, Thank you so much for your wonderful comments. We are so happy to have you and your wonderful family with us. We simply love children and that is what the Fraser Brand stands for as well. Great to know you got your passports back and all is well. Thanks again Robert D for taking the time to... More

New York, NY
Top Contributor
86 reviews 86 reviews
70 hotel reviews
Reviews in 60 cities Reviews in 60 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 May 2013

This hotel just checked every box, and then went above and beyond with phenomenal service as well. This really set this hotel apart. It is tough to find sincerely friendly and helpful customer service in China, and they really nailed it. Several of the staff members we had chatted with throughout our stay felt like friends by the end, they... More

Was this review helpful? Yes 1
See 2 more reviews by katiekins570 for Chengdu
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
13 May 2013

Dear katiekins570, Thank you so much for your wonderful review on your recent stay at Fraser Suites Chengdu. We are thilled to have given you a great experience. Nearly every guest that stayed here have commented that when they arrived, they were strangers, but when they left, they felt like friends and family. Our location is just so convenient and... More

UK
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 28 April 2013

Beautiful apartment. Very comfortable, clean, spacious, modern, well designed and appointed including both washing machine and tumble dryer. Reception staff very helpful (but book local taxis and not their own cars as huge price difference). Breakfast plentiful, good variety of dishes and delicious. It was a special birthday while we were there and a surprise cake was provided. Good amenities... More

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
13 May 2013

Dear packyderm, Thank you for your review on your recent stay with us at Fraser Suites Chengdu. We are so happy that you had a great experience here. We wished you could have stayed longer too. Thanks for your recommendation packyderm. We look forward to your return visit soon. Sincerely, Danny Lingham General Manager. More

San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 21 April 2013

We stayed at Fraser Suites Chengdu for the better part of a week earlier this month. We had a two bedroom suite on the 25th floor looking out at the Suntop building with its amazing light show. The suite was superb - large rooms, nice furnishings, the works including the floor to ceiling windows and electric curtain openers. It was... More

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
13 May 2013

Dear GaryAW, Thank you so much for your wonderful review on your rececent stay with us. The Suntop building is just amazing with its led light show right accross the whole facade of the building. Our staff are our pride and joy. They never cease to amaze even myself. Always going out of their way to deliver wonderful guests' experiences.... More

KL
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 April 2013

Stayed for 3 nights but wishing for more! Great service apartment with full 5 stars hotel service! The staff (esp. Sean & Julie) are amazing and they go great length to make me feel at home and at ease. Room is great too. TV inside a mirror is a nice touch except for the remote control that need a little... More

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
13 May 2013

Dear Simon S, Thank you for your comments on your recent stay with us. We are so happy to have made your stay a wonderful experience. Julie and Sean are just wonderful people as well as excellent staff. We too wish you can stay longer but there is always another time and we look forward to having you with us... More

Boston, MA
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 14 April 2013

We booked Fraser Suites based on reviews on TripAdvisor and the need for a family room which is hard to find. We loved this hotel – clean lines, modern design, great service, unbelievably comfortable beds, wonderful swimming pool. Yes. It was truly great, and the nicest of our stays in China. We particularly enjoyed going for a swim, then after... More

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
16 April 2013

Dear CaptainLumpy, Thank you so much for your comments on your recent stay. We are so happy to have given you a wonderful experience here at Fraser Suites Chengdu. We just soft opened our open deck, The Terrace, on the 6th floor by the pool. We are glad you enjoyed a wonderful evening there. Our brand, Fraser, throughout the world... More

Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 April 2013

This is really a top end hotel with excellent facilities but the customer facing services are quite bad. We had a two bedroom suite with very luxurious facilities and furniture. It is brand new, I'm wondering how well it will be maintain in the future because the quality seems to be only a few inches deep. The hotel location is... More

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Danny L, General Manager at Fraser Suites Chengdu, responded to this review
15 April 2013

Dear Gillou G, We sincerely thank you for your review on your recent stay with us. Your remarks on our breakfast and services of our restaurant staff was discussed in our operation meeting and steps have been taken to rectify the service aspects of our trainees. We are constantly being compared to hotels but in actually fact, we are a... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 April 2013

I'd got quite a good deal for the family suite 2-bedroom from booking.com with quite reasonable price. The hotel is pretty new and clean. The best thing I love is the gym and swimming pool facilities are 24-hours accessible. That makes it so convenient for guests. Only down point is, the swimming pool was not heated (jacuzzi was) when I... More

Was this review helpful? Yes
See 4 more reviews by EwanC30 for Chengdu
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
10 April 2013

Dear EwanC30, Thank you for your review and comments on your stay with us at Fraser Suites Chengdu. We are happy to have given you and your family a memorable stay with us. We were indeed surprised that you found the pool water cold. It is a heated pool. We immediately checked and verified that the pool water is maintained... More

Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 April 2013 via mobile

We thoroughly enjoyed our stay. Very helpful and friendly staff, big rooms and bathrooms completed to a very high standard. The towels were beautifully white and the fluffiest that I have ever used, even the bathroom toiletries were of a good quality. I wished we'd stayed their longer. I highly recommend this hotel

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
7 April 2013

Dear Sally M, What a wonderful review. Thank you so very much. We are so happy to have given you a memorable stay with us at Fraser Suites Chengdu. Just for your information, all of our Fraser properties are kid friendly and great for families. We wish you could have stayed longer too and look forward to welcoming you again... More

Singapore
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 April 2013

Stayed with family and loved it from the beginning to the end. Staff makes you feel welcome, apartments and all infrastructure and amenities are off excellent quality (even the computers at the reception are iMacs - not that it matters). Rooms are big, furniture is elegant, ceilings are high, windows are on the whole length of the rooms, from floor... More

Was this review helpful? Yes
See 3 more reviews by SunriseSki for Chengdu
Danny L, General Manager at Fraser Suites Chengdu, responded to this review
3 April 2013

Dear Sunrise Ski, My staff and I are thrilled to see the wonderful comments you wrote with regards to your recent stay at Fraser Suites Chengdu. We are very different from hotels in that our suites are equipped with all the facilities of a home from washing machines, crockery and cutlery, coffee maker, rice cooker and even large refrigerators with... More

 
 
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Additional Information about Fraser Suites Chengdu

Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Region: China > Sichuan > Chengdu
Amenities:
Fitness Centre Free High-Speed Internet Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1,522 hotels in Chengdu
Price range (per night): S$191 - 245
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
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Fraser Suites Chengdu
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