Hilton Cartagena (Colombia): See 298 Hotel Reviews and 277 Photos

ILoveToEatOut

Tampa, Florida

Top Contributor

71 reviews

31 hotel reviews

Reviews in 55 cities

53 helpful votes

“Good Hotel, Excellent Service”

Reviewed 16 June 2013 NEW

My wife and I visited the Hilton Cartagena on a recent anniversary trip to Colombia. We spent three nights and thoroughly enjoyed our stay. We were greeted and checked-in quickly by friendly staff and taken to a beautiful ocean-front room. Everything was spotlessly clean and the staff was extremely attentive and professional. It is obvious that the hotel is very... More

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richard m

London, United Kingdom

Senior Contributor

41 reviews

18 hotel reviews

Reviews in 24 cities

22 helpful votes

“Very Good!”

Reviewed 13 June 2013 NEW

The Hilton is probably the best hotel in Cartagena. you have your own beach with a bar, a big swimming pool and a fantastic gym. The buffet is well worth the money. as they serve all the local foods as well as the Normal European food.the hotel staff are very helpful.

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Dear Richard, Greetings from Cartagena de Indias, It is delightful to read this message, we would like to thank you for your kind words. I am glad to know that we could meet our goal "Guest satisfaction". I will personally share this messge with our team, they will be happy to have you back very soon in our property. Please... More

FairCop99

Coventry, England, United Kingdom

Senior Reviewer

7 reviews

4 hotel reviews

Reviews in 4 cities

1 helpful vote

“Great Hotel - Noisy lifts!”

Reviewed 7 June 2013

I stayed at this hotel on business. It has a really grand entrance hall and looks and feels very secure. The bar was a little on the small side and service was slow. Check-in and out was a smooth process, however avoid using AMEX to pay for anything in the hotel it takes an age and you need your passport.... More

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Dear guest, On behalf of the entire team, I would like to thank you for your positive review about our property. Regarding your comment about using the American Express Credit Card let me share with you that it is a requirement according to our law that the passport or an ID will be shown when the person is going to... More

JulianVgs

London, United Kingdom

Senior Contributor

38 reviews

27 hotel reviews

Reviews in 24 cities

30 helpful votes

“When in Cartagena, this is a good option - but try another one.”

Reviewed 6 June 2013

Stayed at the hotel for over a week, first time there, with an overall good impression. Pros: - Nice, quiet location. - Close to the commercial area of Bocagrande - 5 min walk. - Good service, very nice staff, always willing to assist you. - Room was clean and ample. - Decent menu for lunch and dinner, good food (but... More

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Dear Julian, I would like to thank you for choosing Hilton Cartagena for your last visit to Cartagena de Indias and for sharing this message with us. It is very nice to know that you enjoyed the comfort of the guest rooms, the beach, the food and the warm attention from our team members. Please accept my sincere apology for... More

Rummy N

Chicago, Illinois

Senior Contributor

33 reviews

5 hotel reviews

Reviews in 7 cities

6 helpful votes

“Stay here but eat elsewhere.”

Reviewed 2 June 2013

The front desk service is very good, and I enjoyed the room I stayed in. The pool is nice, though the poolside bar is really pricy for what you get (weak drinks). The food, unfortunately, is very hit or miss. Both the spaghetti bolognese and this chicken dish they serve out of the main restaurant were terrible. The pizza, which... More

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See 9 more reviews by Rummy N for Cartagena

Dear Guest, Thank you for choosing to stay at Hilton Cartagena during your last visit to Cartagena de Indias. Also, for taking the time to write a review and providing us with your valuable feedback. Your appreciation of our facilities, services and staff has a great meaning to us. We have taken notes of your comment about the food, and... More

walNorthAmerica

north america

Senior Contributor

31 reviews

30 hotel reviews

Reviews in 16 cities

39 helpful votes

“won't return”

Reviewed 31 May 2013

I've been staying at the Cartagena Hilton for almost two decades, but don't think I would return based on my last three stays. I got rid of some Hilton Honors points to stay three nights in late May. There are many positive things about the Hilton: - service is great - it is right on the beach, and the location... More

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walNorthAmerica has 1 more review of Hilton Cartagena

“downhill slide”

Reviewed 29 November 2011

Dear guest, Thank you for your comments about your stay in our property. Your feedback is invaluable and will be extremely useful when evaluating the levels of service we provide. It is nice that you experienced a great service, our food and the facilities that our property offers. Also we have taken special notes about the Hilton Honors points, the... More

Yesica M

bogota, Colombia

1 review

“so good”

Reviewed 30 May 2013

so happy so cute is an excellent service, the persons are very cute, the hotel is beatifull and location is good, the rooms are very clean. sleep quality excellent and value . the cleanliness excellent and the rooms also

Review collected in partnership with Hilton Hotels & Resorts

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Dear Yesica, We would like to thank you for taking the time to write this review on Tripadvisor. Your appreciation of our services have a great meaning and motivate us to continue working for our goal " guests satisfaction" Once and again thank you, please let us know about your next visit to Cartagena and to Hilton Cartagena, your home... More

Vera A

Jamaica, United States

2 reviews

“Great place to stay”

Reviewed 26 May 2013

Very Happy with our stay at the Hilton in Cartagena. Nice rooms, pool, lobby and staff. Easy 10 minute taxi drive to the old city, for about $3.50. Vendors on beach are a little annoying. No Gracias! They swarm you as you enter beach. Part of overall experience.

Review collected in partnership with Hilton Hotels & Resorts

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Dear Vera, We would like to thank you for this comment and for sharing your experience with us, it is great that you had such a good time with our staff and enjoyed the pool, sleeping rooms and services. Our team members will be delighted to have you as a loyal guest to our family. It will be our pleasure... More

Providencia

London, United Kingdom

Senior Contributor

41 reviews

18 hotel reviews

Reviews in 23 cities

19 helpful votes

“Very good but not sure I like it”

Reviewed 25 May 2013

I stayed one night as a test to see if it is worth staying here instead of in the old town where hotels can be three or four times more expensive. The rooms are very modern and lovely. Staff is extremely friendly. A big problem was that I was given a room overlooking what appears to be the aircon vent... More

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See 6 more reviews by Providencia for Cartagena

Dear Guest, We would like to thank you for let us know your feedback about your last stay in our Hotel. We appreciate your comment on the sleeping rooms, and the service offered by our staff. Please let me share with you that the hotel has a big demand on groups and during the week we have high occupancy, for... More

slightlyslender

sherwood forest

Reviewer

4 reviews

3 hotel reviews

Reviews in 3 cities

3 helpful votes

“Conference trip IFIVA”

Reviewed 16 May 2013

Corporate funded for four nights, room only. Paid to upgrade my room, include breakfast and complimentary access to executive suite on tenth floor, which was a very sound move. Joined the Hilton points membership for extra value. Fabulous breakfast buffet, including omlette stations. Extremely hot Turkish bath, cooler sauna. Good gym and a good value massage.

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Dear guest. We would like to thank you for taking the time in writing this review about your recent stay in our property, your comments are very valuable for us. It is very nice to know that you enjoyed our services during the breakfast and also our facilities. Please let us know about your next visit to this beautiful city.... More

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