The worst customer service ever! I try to go to the beach with a towel and the manager told me I was not allowed to go out with it. It is a family house transformed into a two stars hotel. Still a house, not a hotel. You have to smile a lot, if you want to ask to the manager... More

The best part of the beach is right in front of this hotel, but hotel is old, breakfast is bad, rooms are big but very basic. Location was great on one hand because it was right on the beach, and the best bars were there, and the bad on the other, because those bars are so noisy, you feel that... More

I stayed 4 days at Portobelo Plaza, and I don´t recommend it. Despite the good location, the hotel is inadequate in terms of good reception. Imagine that you cannot serve your breakfast and you can eat only one bread, or one fruit. When I complain, the person who serves said: you pay for one breakfast. The control of the air... More

The owner refused to refund the remaining days of my stay (I checked out early - after staying 4 nights) due to Hurricane Ida. Terrible attitude from the owner. DO NOT RECOMMEND More

I had a great time! Portobelo is a small nice hotel at the beach, clean, with comfortable beds, air condition + fan, good food (I loved the fish !!) nice people, fast internet (WiFi) and laundry service. At the beach, in front of the hotel you have other nice people, who rent chairs & sell small little things to eat... More

Portobelo is great. Not just the location (right in front of the beach), but also the price. The best part is the staff, who are extremely friendly. An additional plus is the free wireless internet, which--despite what the SanAndres scuba diver said--works wonderfully. You'll find that it's much, much faster than any internet cafe on the island. More

in all categories We had 2 beautiful weeks on that small little island, in that small little hotel. simple, but noooo complaints: good staff, good restaurant, rooms equipped with all we need, good beds!, best location (at the beach and close to the center) , internet (wifi) and we got our clothes washed. Breakfast buffet, with fruits, cereals, bread, cheese,... More

The hotel is close to the airport, close to the center, AT THE BEACH !! Nice, small, clean, laundry service, free wifi, cable tv, new air condition + fan. We booked with breakfast - nice buffet - and in the evenings we went to all the nice restaurants around. Casablanca, Assho Gourmet Shop, Nikos, Bongos, Miss Celia, Mojito Passion, and... More

We usually go to San Andres islands because scuba diving is excellent there. Unfortunately we made our reservations late last year and the only hotel we found available was the portobelo hotel. Like other hotels, we reserve accommodations with a credit card, but different from other hotels, they charged our credit card for the total amount (value for almost 3... More