the service was terrible especially as we were paying and did not have all inclusive, far too expensive, and we were treated like second class citizens because we wern't wearing a bracelet. Definately not for peaple with taste. We had to upgrade our room for 4 days to get away from the music and payed another 400 USD for it...
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Dear Snuffiai,
We would like to thank you for your review on Trip advisor.
Your comments are important to us and we will look at our music played in the various area of our property.
Entertainment is a part of our hotel and request of guest but should not disturb guests not participating to activities.
I can assure you that...
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We were staying in Sheraton Sharm Main Building in May 2012. We had all inclusive package. Beach is very good and that's the only good thing. Both service and food are terrible. Not enough choice of food for lunch and dinner (not even chicken sometimes), for breakfast we had only eggs, danish pastry looked not fresh. No fruits (just oranges...
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Dear Emozione,
Thank you for your review on Trip Advisor website.
We are serving a la carte items or a rotating daily menu for the reservation in “all inclusive”.
We do have a selection from 8 to 14 hot dishes daily on our restaurants buffet.
During the evenings, we are rotating 4 different food flavors nights. International ,Italian, Oriental and...
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Lovely property... has amazing spread.. sea view. Many swimming pool. Lots and lots of fun and activities. Located pretty close to Naama baby. They also have regular coaches to Naama bay and back.
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Dear Mr. TamilRajan
We would like to thank you for your excellent review on Trip advisor site.
We are happy to ready that you had wonderful time and enjoy the sea view.
We do have many pools spread around the entire Resort and Main Hotel.
Glad you were able to use the coach from the hotel to Namaa Bay center....
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Just returned from a ten day holiday here. On arrival we were taken to the hotel reception to be told we had to go to the resort reception, fine no issues with that. From the check in we were taken to to the room in the resort area. The first room we went to was in a terrible condition, bathroom...
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Dear Paulbedsuk,
Thank you for your detailed review on trip advisor.
We are glad to read that we were able to satisfy you and your wife during the vacation after your arrival challenges.
We are surprised to read about your first room arrival as this is not the standard of our hotel.
We were pleased to hear that our director...
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stayed jan 11. with partner, - all in all. good hotel, standard egypt food n drink, was edible to me. hotel clean spotless, rooms clean and spotless, staff lovely and kind. area as all of egypt not really for wandering unless u want to be stared at or beeped at ! grounds of hotel and pool lovely. tons of pools...
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Dear BeckyLouise 85.
I would like to thank you for your review on trip Advisor
We are glad to read that you find our hotel clean, room spotless and lovely staffs.
Our team of gardeners are very dedicated to maintain the grounds of the property and surrounding of pools.
Nice to see that you have appreciated your experience and was...
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We had not booked this hotel but due to overbooking at our original hotel were upgraded to the Sheraton.
The hotel is lovely, but our room 419, was about a 10 minute walk along winding corridors and at the end of the main block. We were not given a map of the hotel or hotel info as none had been...
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Dear CityGril58,
We would like to thank you for your posting on Trip Advisor.
We have noticed that you are a frequent traveler in Sharm el Sheik.
Map of the property should have been given with the All-inclusive concept upon arrival.
Large Maps are also displayed at the entrance of the receptions to assist our guests.
Few bars were available...
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The hotel rooms have a private balcony with a lovely sea view and if you are a scuba diver, or want to get the certification during your holiday, then you have the great advantage of having a diving center located within the Resort. If you are into snorkelling, then you can just walk down to the private beach and snorkel...
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Dear Globetrotter7508,
Thank you for your review on trip advisor community.
We are happy to read that you enjoyed the diving center and beautiful reef in front of our beach
We appreciated your review on our dining venues and will pass your positive note of Dina and Samir.
We are continuously doing English classes to improve the communication of our...
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Friends and family of six stayed between 14th - 24th March aged between 50-82 enjoyed the holiday very much, we booked an all inclusive package (Bronze) and found that not everything was all inclusive the Loby bar was all inclusive during the day up to 5pm as was the pool bar and beach bar, after this it was the disco...
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Our stay was 10/17 march, room 508 Main Hotel. This hotel DOES NOT deserve to be so low down in the ratings This Hotel is in a beautiful location on a large coarse sand beach with umpteen sun loungers and parasols ,the sea, teaming with fish right on its own reef also has a jetty to take you out for...
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Dear OzzieBird
We would like to thank you for your comprehensive and explanatory review of our hotel.
We are very happy that we have exceeded your expectation of your vacation as you mentioned above.
We are working strongly with the team to increase the services and glad to read that you have noticed the changes from past reviews.
Your comments...
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We stayed from Feb 23rd to Feb 28th 2012 for my parteners surprise 21st birthday present. We had an excellent stay and the weather was perfect. The hotel staff were friendly and made us feel welcome especially the animation team. The hotel also put on some good night club excursions which we attended and partied wild. I would definitely recommend...
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Dear Kev230K
We would like to thank you for your review on Trip Advisor.
We are glad to hear that you had an excellent stay, and the hotel staff were friendly and made you feel welcome.
I will pass your recommendation to our animation team and glad you enjoyed the evening programs.
We notice your remark for improvement and we...
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94% recommend
85% recommend
90% recommend
