In spite of reading mostly negative reviews we still went ahead with the booking in this hotel, since we didnt know of any other better hotels in this area. Let me start with the plus points, the hotel is situated near on a beautiful property and the construction of nallu kettu and ettukettu with a temple pond gives it a... More

We had reserved to stay in this hotel as it was highly recommended by a friend. The hotel they gave us was amazing 02 backwater view rooms. We stayed there for 02 nights, wonderful hotel where the service was fantastic Food was delicious too. Having a beautiful pool side view restaurant were buffet was served. More

A nice place to stay in. If you just like to stay inside in the hotel property and enjoy this is the place for it. With lots of place to play around. Special courtyards and restaurants for lunch and dinner. Lots of poolside and waterways to roam around and they even take you on backwater ride. They have got regular... More

First, you cannot beat the location. That alone could be a reason to stay here. Second, the service was uniformly and consistently of a high order, including genuine warmth and caring. Third, the biggest surprise was the food..... very authentic with leanings towards the South Indian cuisine, and excellent variety and choices. We had a great holiday & wouldn't hesitate... More

We had planned to get together with college buddies for new year bash. Our aim was to stay in the room, just enjoy some chitchats and get a good room service so that we dont need to go out for drinks/food. But the experience we had was terrible. We had come in our own car - 6months old punto of... More

Very poor service. Do not expect a clean place. Toned and not comfortable bed with bed bugs. I cannot sleep well because of bed bug bite and itching. Bathrooms with potholes..hallways with dirt and annoying smell. location and landscaping good, hence no regular maintenance. Backwater seen is good, however cannot tolerate with smell of dirty water with mosquitoes all around... More

We stayed at The Windsor Castle for two day. Located at a nice place, near to the river, not far from the town also. Have nice view from the room of the lush greens, which was spectacular. The Hospitality extend to us by the staff was excellent, particularly the Front desk and Restaurant staff. Food was Excellent especially the the... More

Terrible service. Smelly unclean broken bathrooms. When you enter the hotel you may smell like you enter into a dirty hospital hallway, and if you look at the floor you can see the dirt all over. If you go the the bathrooms, you can see the spilled waste baskets and the floors never cleaned for a week. My son have... More

I travelled to Kottyam with my husband , on his official assignment. We stayed in windsor castle for three nights. Never imagined that service of starred hotel can be so bad. Poor & unhygenic condition of room ,bed linnen torn and dirty,, breakfast starts from 7AM, if you choose to go after 8AM, be prepared to eat cold leftovers, indifferent... More