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All 99 Udaipur hotels »

Sheraton Udaipur Palace Resort & Spa

4.5 of 5
Near Fateh Sagar Lake, Udaipur 313001, India
Hotel amenities
Sheraton Udaipur Palace Resort & Spa
Ranked #22 of 99 hotels in Udaipur
4.0 of 5 stars 188 Reviews
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188 reviews from our community

    Trip type
Traveller rating
    67
    81
    20
    10
    10
Date Rating
surat
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 21 May 2012 NEW

The rooms are average..nothing to write about but not bad either....the bathroom has mimimum accesories( no shampoo ) you are not shown the room just the keys are handed over and not even the floor is mentioned to you... Luggage arrives after 3 reminders. The service overall is pathetic too as everything needs reminders...they dont even refill the tea sachets... More

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Ahmedabad, India
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 20 May 2012

The stay at the hotel was good. The property is excellent. But the food was not so good, it was very bland. Otherwise it was a good stay, the staff was also good. Could have been better. More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
21 May 2012

Thanks for the feedback about your recent stay. Food is something which everybody likes differently but yes it can be custom-made for A’la Carte orders on request. Glad you enjoyed your visit and we look forward to your return. More

SYDNEY
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2012

I stayed at the Sheraton Udaipur in October 2011. It is an excellent Hotel, great location. It is reasonably priced, very clean and well maintained. Breakfast provided is good value and the reception staff are well trained, and professional in their approach. i stayed there with a family of 5 and we were all very comfortable in the size of... More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
21 May 2012

Thanks for the feedback. I often tell the staff that our hotel must be up to date, clean, and well maintained with everything in working order. Just like you say... that's to be expected. When it's all said and done it's the encounters the team has with the customer that they remember. Thanks again for staying with us. More

india
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 14 May 2012

Just stayed at this property and was quite satisfied by what i get of what i paid! Here i would suggest not to compare with leela aur taj . It is reasonably priced with good decored room with see through huge bathroom. breakfast was good with nice mix and match of indian and continental food. Downside is bad swimming pool... More

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See 3 more reviews by chirag d for Udaipur
Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
21 May 2012

Thanks for the feedback about your recent stay. I was extremely pleased to know how satisfied you (an experience traveler) was with our services. Glad you enjoyed your visit and we look forward to your return. More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

I came to the hotel at around 8.00 pm..and the staff were just ok in receiving me. Escorted to my room and to my surprise no brief introduction of the amenities, facilities or any other services. I was not told where the breakfast is provided nor what restaurants are available at that time of the night.. There was no directory... More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
21 May 2012

Thank you for taking the time to leave your feedback. I am sorry you found our property not up to the mark. We do have several renovations planned which have already been started, as well as some updates to our guest rooms. We hope you come back and see us in the near future. More

Delhi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 April 2012
1
person found this review helpful

it was a wonderful trip with excellent breakfast...amazing delicacy....the lunch @ Antara was beyond praise with perfect blend of spices and the perfect hospitality by Mr.Mani executive F&B and it's crew members...keep it up!! More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
18 April 2012

Thank you for the nice feedback. I was extremely pleased how satisfied you (an experience traveler) was with our services. We hope to see you soon! Safe travels. More

Udaipur, India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 16 April 2012
1
person found this review helpful

This is a unique experience I had with a sheraton Hotel ever in my life. I wanted to gift a stay to my friend for his wedding night... I booked through their national call centre, mentioned all details (including that its a gift and the guests are a newly wed couple). But the room they were given was pathetic. It... More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
17 April 2012

I am sorry to learn of your concerns during your friend’s stay and at the outset would like to offer my sincere apologies for the disappointment you have expressed. It is therefore extremely disappointing to have let you down. Please be assured that I have personally shared your feedback with my team so we can work on taking appropriate action... More

Gurgaon, India
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 13 April 2012

I drove down from Delhi to Udaipur for a weekend getaway. I was planning to go to Udaipur for quite some time, but was turned off by the high cost of hotels, especially the good ones. I saw a deal on Expedia that was super and offered me the Sheraton at a great price includive of B/Fast, Dinner & taxes.... More

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See 6 more reviews by vgargcnb for Udaipur
Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
14 April 2012

Thank you for your patronage to our hotel and for taking the time to share your experiences with us. I often tell the staff that our hotel must be up to date, clean, and well maintained with everything in working order. Just like you say... that's to be expected. When it's all said and done it's the encounters the team... More

New Delhi, India
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 April 2012

Instead of being too descriptive, I'll keep it simple and to the point. 1. Reservation via Internet - Just like a breeze. Smooth and Quick :D 2. Arrival at hotel - One of the fastest Check-in experience. Room ready at arrival.. We were on an advance purchase rate that includes breakfast and dinner and various discount. So overall a good... More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
10 April 2012

Thank you for your feedback. My team is delighted to hear that you enjoyed our facility and services, especially the Arrival experience. I am sorry to learn of your concerns during your recent stay and at the outset would like to offer my sincere apologies for the disappointment you have expressed. It is therefore extremely disappointing to have let you... More

New Delhi, India
1 review
5 of 5 stars Reviewed 4 April 2012

The staff is very helpful and gave us a warm welcome ! The Hotel overlooks Fateh Sagar Lake and Nehru Park, both very beautiful places to visit. - By Divya Pall More

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Sheraton Udaipur, Hotel Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
10 April 2012

Thanks for the feedback about your recent stay. Glad you enjoyed your visit and we look forward to your return. More

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Additional Information about Sheraton Udaipur Palace Resort & Spa

Near Fateh Sagar Lake, Udaipur 313001, India
Price range (per night):* S$91 - 362

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Sheraton Udaipur Palace Resort & Spa
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