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Sheraton Udaipur Palace Resort & Spa Reviews

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Sheraton Udaipur Palace Resort & Spa

4.5 of 5
Near Fateh Sagar Lake | Ambamata, Udaipur 313001, India
Hotel amenities
Sheraton Udaipur Palace Resort & Spa
161 traveller photos
Ranked #38 of 104 hotels in Udaipur
4.0 of 5 stars 323 Reviews
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323 reviews from our community

Traveller rating
    97
    141
    47
    22
    16
See reviews for
Families
114
 
Couples
87
 
Solo
11
 
Business
48
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Mumbai
Contributor
17 reviews 17 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Nice property !”
4 of 5 stars Reviewed 9 May 2013

The place is located on the banks of the a lake forgot the name though ! The rooms are spacious but most of the base category rooms located on ground floor don't have views. So ask for a pool facing rooms. Only higher category and suites have lake facing rooms. There is an outdoor restaurant which is beautifully lit in... More

Was this review helpful? Yes 1
See 5 more reviews by ushma_desai for Udaipur
SheratonUdaipur, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
10 May 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa! Thank you for sparing time and posting your review of our hotel on Trip Advisor. I am delighted to note that you had an enjoyable stay and it was a pleasure to have been of service to you. We thank you for your feedback the Spa. I regret the inconvenience... More

Vadodara, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Average Stay Experience”
3 of 5 stars Reviewed 6 May 2013

Was very disappointed with the Room Condition. We had three 3 room and all of them had some or the other problems. Bathroom doors were jammed, room colour was coming out. Doors of wardrobe were not closing properly. There were no bathroom slippers. My bed side table was broken and hanging on the wall the wall. In one room the... More

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SheratonUdaipur, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
9 May 2013

Dear Guest, Greetings from Sheraton Udaipur Palace resort and Spa! Thank you for your constructive feedback We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and will certainly speak with my team and ensure the necessary corrective actions are taken. I do hope that you will give us another opportunity to serve... More

Navi Mumbai, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Fat groups welcome..others not so welcome..”
3 of 5 stars Reviewed 3 May 2013

This hotel got its ratings..weddings,conferences started..and everything went for a toss...A/C does not do the cooling,TV reception is not clear.with less than 40 odd channels...bath tub taps give dirty water...I wonder if foreigners r treated the same way...the earlier not so pleasant reviews r actually true..I unfortunately read them after my stay...The only saving grace was the lady in the... More

Was this review helpful? Yes 1
SheratonUdaipur, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
6 May 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa! Thank you for your constructive feedback. We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and will certainly speak with my team and ensure the necessary corrective actions are taken. I do hope that you will give us another opportunity to serve... More

Camperdown
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Loved this Place”
5 of 5 stars Reviewed 28 April 2013

My wife and I stayed at this hotel for 4 nights earlier this month. We loved the friendliness of the staff from the moment we arrived. This hotel is truly and wonderful building set up on a rise overlooking a lake and beautiful gardens. It was away from the main city, which suited us, but only a short walk to... More

Was this review helpful? Yes 1
SheratonUdaipur, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
30 April 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa! It is indeed a pleasure to read your review. I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction. Thank you for your valuable feedback. My team and I look forward to welcoming you at Sheraton... More

New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Mixed bad”
2 of 5 stars Reviewed 23 April 2013

I stayed at this hotel for a meeting, and the organized dinners and meeting facilities were fine. But my room experience was kind of a nightmare. I was put in a room that didn't feel like the AC worked (and I'm the sort that turns up the temp on AC as soon as I get in a hotel room) and... More

Was this review helpful? Yes 1
SheratonUdaipur, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
29 April 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa! Thank you for your constructive feedback. We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and will certainly speak with my team and ensure the necessary corrective actions are taken. I do hope that you will give us another opportunity to serve... More

mumbai
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Good Choice for conference Weddings”
4 of 5 stars Reviewed 21 April 2013

Hotel has good inventory of various category of rooms , primarily selected for Wedding or big conferences . good things choice of gardes to organise dinners randing from 100 -1000 people , 2 restaurants , well furnished rooms . On the other hand , if you are looking for personalised attention it is not possible as they are well equipped... More

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Alex C, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
26 April 2013

Dear Guest, Thank you for taking time to review our hotel and posting your comments. I am delighted to note that you had a comfortable stay and found the rooms and facilities of the resort to your liking. Your feedback on the services clearly identifies the need for more training which will be ensured. We thank you for your detailed... More

Ahmedabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
“good not bad”
3 of 5 stars Reviewed 13 April 2013

swiming pool is small spa is expensive food is world class we pay extra for river side room but river is very far over all experiance is good not bad staff is very helpful take rickshaw for udaipur side seen saheliyo ki badi is good place to visit

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SheratonUdaipur, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
29 April 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa! It is indeed a pleasure to read your review. I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction. Thank you for your valuable feedback. My team and I look forward to welcoming you at Sheraton... More

Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great location but too many rude Indian families staying here”
4 of 5 stars Reviewed 12 April 2013

The hotel had a fantastic last minute deal so we snapped it up. The staff were excellent in general. Buffet meals were quite good especially the desert bar. However noise from adjoining rooms was a problem and too many rude Indian families letting their kids run around the restaurant ruined things for us a bit. Staff need to stop them... More

Was this review helpful? Yes 2

Review collected in partnership with Cleartrip

Alex C, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
26 April 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa!! It is indeed a pleasure to read your review. I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction. Thank you for your valuable feedback. My team and I look forward to welcoming you at Sheraton... More

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“lake view wonder”
3 of 5 stars Reviewed 10 April 2013

good lovely property facing the beautiful lake good breakfast , ideal for honey mooners , as they will ignore minor problems . this is excellent property for large social functions staff are good but lower rooms are with bad sanitary fittings

Was this review helpful? Yes 1
Alex C, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
26 April 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa!! It is indeed a pleasure to read your review. I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction. I have also taken a note on the point of improvement. Thank you for your valuable feedback.... More

Lucknow City, Uttar Pradesh, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Sheraton Udaipur”
4 of 5 stars Reviewed 10 April 2013

we were staying in Sheraton Udaipur for 2 nights and 2 days. The service was poor. We were supposed to get traditional rajasthani welcome alongwith non alcoholic drink. No welcome was done and we had to ask for welcome drink. For extra bed to be places in the room we had to call thrice eventhough we had paid for the... More

Was this review helpful? Yes
Alex C, General Manager at Sheraton Udaipur Palace Resort & Spa, responded to this review
26 April 2013

Dear Guest, Greetings from Sheraton Udaipur Palace Resort and Spa!! Thank you for taking the time to provide us with your feedback pertaining to your recent visit. We sincerely regret the inconveniences caused during your stay. I have made a note about your comments and I ensure that necessary actions are taken. Your feedback has also clearly identified the need... More

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Additional Information about Sheraton Udaipur Palace Resort & Spa

Also Known As:
Sheraton Udaipur Palace Hotel Udaipur
Sheraton Udaipur Palace Resort And Spa
Sheraton Udaipur Palace Hotel
Address: Near Fateh Sagar Lake | Ambamata, Udaipur 313001, India
Region: India > Rajasthan > Udaipur
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotels in Udaipur
#23 Family Hotels in Udaipur
#34 Romantic Hotels in Udaipur
Price range (per night): S$110 - 285
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Sheraton Udaipur Palace Resort & Spa
Near Fateh Sagar Lake Ambamata
Udaipur 313001
India
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