Dear Mr. Atanyono, I would like to apologize on belhaf of my team for the condition of the villa during your stay and will action immediately the necessary steps to be taken. The comments of the other guests are their feelings about their stay and we have even better written comments from guests leaving the hotel. I would like to... More

Dear guest " Purn" Thank you for choosing to stay with us during this special time that was your honeymoon, I will share your very positive comments to my team that I am sure will deeply thank you for it, I would like to remind you that are you planning another holiday in Bali, we offer special benefits to our... More

Dear Cleverant16, Thank you for choosing to stay with us during your second visit in Bali, We always appreciate all types of comments from our guests as it helps us improve our services and standards. I will discuss with the departments concerned about your points of improvements (no hot water in the bathroom), food so-so, I would like to invite... More

Dear guests, Thank you for choosing to stay with us during your holidays in Bali. I am sorry that the services provided did not meet your expectations and all the points raised have been addressed to the departments concerned. Concerning the mosquitoes, December is the rainy season and actually we had the biggest amount of rain at that time. To... More

Dear guests, Thank you for choosing to stay in our hotel during your holidays in Bali. We thank you as well for the very nice comments concerning the villas and the staff, It is correct that two villas are occupied by norwegian students but you might have stayed when they had juts arrived therefore had not started their studies yet.... More

Dear guests, Thank you for choosing to stay with us during your holidays in Bali. I take always all comments positively as they help us improve our service and standards I am quite surprised to see the negative comments about the staff as they are always praised for their service and professionalism by most of our guests. I will review... More

Dear guests, Thank you again for choosing to stay in our hotel during your long holidays in Bali. It is very significant for us to read that our hotel is comparable to such huge brands as Intercontinental or Oberoi and I am very happy to read that you appreciate our focus on our guests. It is correct and should be... More

Dear Ms. Carlyon, Thank you again for choosing to stay with us during the Christmas/New Year period and wishing you the best for the year 2012. I am very happy to read that we exceeded your expectations in many ways and that you mentioned the names of two staffs working in Front Office. We had a telephone problem during that... More

Dear guests, I would like to take this opportunity to wish all a Happy New Year 2012 full of happiness and success and wonderful trips. Thank you for the nice comments and to see that the stay exceed the guests expectations. It is true that our open-air concept is perfect for dry weather and sunny days but be aware that... More