I travel abroad a lot for my job, and there is no other hotel I like to stay at in Surabaya then the Shangri-La. The accommodations are superb, the staff is couteous and accommodating; whatever your needs are, they are happy to make it happen! And let's not forget to mention the great buffet breakfast of international cuisine. Just DELICIOUS! More

I stayed here for a couple of days. The service was excellent at all levels from the security, doormen, receptionists, and room service! They have a very warm hospitality towards the hotel guests and I truly appreciate their service. The staff is also very helpful in getting me a good local food around the hotel. A very good Indonesian hospitality... More

I have NEVER been so spoiled in all my life!! Stayed for two weeks, enjoyed a great breakfast in the business lounge and a light dinner there as well. This hotel is VERY REASONABLE along with the staff being the most attentive I have ever come across. I WOULD HIGHLY RECOMMEND this location for anyone staying in Surabaya!! There is... More

Very friendly reception when I arrived. Only stayed one night. I included the excellent Business Lounge in my rate for $60 which gave you free drinks, food in the evening, breakfast and free use on meeting facilities. Basement bar provided an entertaining evening with good band and friendly people. Would have liked to have time to explore the area. Only... More

The room is nice and clean. Very close to the new mall Ciputra World. Although a busy is road right in front of the hotel but the room feels quiet. Airport is also quite close. When there is no traffic you can reach airport within 30 minutes. There are also many places to eat in the surrounding areas. More

Stayed two times at shangri la hotel surabaya. This hotel is perfect for businessmen. This hotel is located near the mayjend sungkono exit freeway so it is easily accessible from the airport. But in the evening and early morning highway front of the hotel is very dense and often jammed. first entered the hotel must pass through security checks, but... More

Stayed this hotel for work for 2 nights. This hotel takes security seriously. Barrier gates and security guard greets you first as you enter the hotel compound and you proceed to zig zag your to the way passing the barriers. Staffs are friendly. Greet you anywhere you go around the place. There is a dedicated person ensure you checked proper... More

This hotel is large and spacious. It does not have that much to offer with the location. The rooms are clean and quiet. Staff is friendly. More

Stayed in the Horizon Club, was a little disappointed with the standard of canapes (chicken burgers and mini pizzas), certainly didn't live up to expectations. The suite was large although is probably due for renovation. The pool area was adequate and swim up bar was okay. We couldn't book a spa treatment as they were all unavaiable. Service in the... More