- nice and big room - god swimming pool - near city centre - nice hospitality More

This is not a new hotel, but lobby is nice and rooms are also in acceptable condition. Bed was very comfortable. Staff are attentive. Stayed here to attend a conference. Breakfast was quite good as well. If you have some time you can go to the massive Tunjungan Plaza which has eateries and multiple levels of local as well as... More

This hotel is well-located near the Tunjungan Plaza and some famous restaurant,like Ayam Goreng Pemuda Surabaya and Ayam President..The room is very amazing,and neatly tidied. There's an iron,and it comes to be very useful.The toilet is very american.The bed is big enough.The outdoor pool is amazing,and the security is guaranteed safe. However, the price is so expensive,not like other hotels... More

I wouldn't say it has exceeded my expectations but everything was fine there. Would stay again and would recommend for somebody to stay. Location is good, rooms are clean, staff is friendly and food is nice - it does that it's supposed to do. More

JW Marriott is one of the famous brand in hotel business. For me, there's a slight curiosity of what they're offering everytime there's this brand in town I've visited. There are only 2 Marriott hotels in Indonesia, Jakarta & Surabaya. And it's been around for quite some time. And both have maintained their reputation as one of leading hotels in... More

While certainly a "value for money", this hotel did not live up to my expectations of being a high end Marriott property. The building is old, and service was slip shod. The mattress in my room was ready to be replaced. On the other hand, the hotel is centrally located, and the outdoor pool is very pleasant. More

Being a non-smoker assigned to a smoking room was not something we were very pleased with, we left the hotel with everything in our luggage reeking of cigarette smoke. Other than that, the rooms were mediocre but not lacking. Beds were very comfortable, as with all JW Marriotts. The sound-proofing in the hotel isn't quite up to scratch, we could... More

I stayed here for 2 nights attending a conference held at the hotel. I booked a Executive Deluxe room but was upgraded to an Executive Studio which is basically a corner room with a larger built up. The Executive room basically entitles you that free wired internet in the room and access to the executive lounge where you can enjoy... More

There are several major hotels in Surabaya, but I heard this is the one to stay in. I tried the French resto just above the main lobby, it was surprisingly good. The bed is one of the most comfortable beds Ive tried, nice and soft. very soft. Location is as central as it gets. Would be happy to stay there... More