Its a nice luxury hotel, with american socket plugs and style all over . The bedding is very soft, nice and clean and and the bathroom and lime smell amenities are nice too. The gym is a bit old and windy pool. The food is the best hotel food I've ever taste. We stayed for almost 2 weeks for conferences,... More

More than 2 weeks at this hotel for a conference and service, restaurants, housekeeping, wifi access and overall arrangements were excellent. The general manager and staff are very hospitable and friendly. Location is pretty good, easy access to the nearby mall and restaurants. Some areas of the hotel look a little dated but understand that refurbishments will be taking place... More

TTC Travel Mart 27 March 2013 was organized 13-times in JW Marriott Surabaya since 2005. We always satisfy with the services: Rooms, Banquets, Staffs etc. Hopefully we could organize again next year as long as the Ball Room still accommodate with the needs. We are using 100 room for 2 nights - no complaint at all.

I stayed 4 nights at this facility in April. While some aspects of the hotel room seem a bit tired ( carpet shows its age), what makes the difference is the excellence of the staff. Truly amazing ! Helpful, kind and attentive team, no exception. A great experience.

I stayed only for 1 night at this hotel and I could say that I enjoyed staying here. The location is I think one of the most perfect location for your business trips. It is in the centre of Surabaya and quite close to some restaurants and malls. Not only did I spent the night here but I also conducted... More

Nice hotel in Surabaya, Indonesia. I stayed March 26-28. 2nd time to stay at this hote. Last time we stayed at this hotel, my staff got surprise birthday present from hotel. Worth to choose. Excellent hotel.

I stayed here during Mar 26-28, 2013. I love this hotel so much. Most staff are friendly, well trained, and helpfull. The breakfast was good. i have no complains except the second night i stayed, i just noticed that i had only 1 pijama. before it was two. (dont know they took it or forget to replace it). Anyway excelent.... More

I stayed in this hotel during Mar 26-28, 2013 on my business trip after Jakarta. I like this hotel because most of staffs were well trained. My room was on 13th floor and it is in a good condition eventhough it looked to me that it was a bit old. They have every thing I need. They provide free wifi... More

Service from the front desk was good, though check in took a while (busy time) room was spacious, can't recall what floor I was on maybe 10th but noise from outside was very loud on occasions. Stayed for two nights would return.