We have stayed for 2 nights.The room was not so big. breakfast could be better. However convenient location and staff was very helpfull More

The hotel is in a good location, easy to get anything from nearby. I had a fast check in into a smoking room which I requested but a bit surprise that the room is really smells cigarette(I guess I cannot expect more from a smoking room). The room is quite okay, some areas that bothers me though, the locations of... More

I was looking a decent hotel in Surabaya on 14/04/2012. Finally, I went to Mercure Surabaya Hotel. When I called to make the reservation, nobody picked up my phone. I called to Mercure Hotel more than tweny times from 1 pm till 3 pm. I'm still wondering whether that hotel has the telephone operators or not. Finally I booked the... More

I've stayed only for 1 night during my business trip in Surabaya. The only interesting point that this hotel has a great location in central Surabaya. 10 minutes to Tunjungan Plaza area. About 45 minutes (during peak hours) to airport. The room is nice with modern minimalist design. This hotel is newly renovated. The service was nice with express check... More

This hotel do really had a great room. And also the breakfast was really good. I once visit Surabaya and stayed at this hotel. The location was only 5 minutes to my branch office. Close to Tunjungan Plaza as well. Across the street you may find many restaurant at affordable price. And the great thing is, they give you free... More