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All 46 Batam hotels »

Pacific Palace Hotel

Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Hotel amenities
Pacific Palace Hotel
Ranked #18 of 46 hotels in Batam
3.0 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    6
    17
    11
    7
    8
Date Rating
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 5 May 2012

Since we have a stop over at Singapore we thought visiting Batam Island for a few days. Accordingly booked 4 deluxe rooms through Agoda @ US$ 70++. From the Singapore Harbour Ferry Terminal booked the return ticket to Batam Harbour Ferry Terminal at SG$ 48 (Oneway SG$ 42) on Wavemaster. Pacific Palace Hotel is 10 minute walking distance from Batam... More

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Singapore River, Singapore
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 8 February 2012
5
people found this review helpful

Quite amazing this unique ship building hotel with 4 star rating. The lobby is so huge spectacular. The room is very clean, bed room comfortable, tv is excellent, only the the one type at Cabin room need more larger, but that's still actually O.K. . All staffs are excellent, caring and courteous. I recommend this hotel to all my colleagues... More

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Mr Dany, Manager at Pacific Palace Hotel, responded to this review
9 February 2012

Dear valuable Guest, Thank you for taking your time to provide us your feed back. I certainly regret to know that tv at one of our cabin room (our standard room) not met your expectation. I would like to apologize for this inconvenience during your stay on behalf of our company. We have few cabin rooms left equipped with a... More

2 reviews
3 of 5 stars Reviewed 18 January 2012

I stayed at this hotel for 2 days 1 night , honestly I love the rooms but I do not quite like the location of the hotel .. Basically there's no nearby shopping mall More

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Singapore City, null, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 January 2012
3
people found this review helpful

Our trip is brought through Groupon(2D1N) with an extension of 1N stay for 4 people. After reading though all the reviews posted before heading off to Batam, I am mentally prepared for the bad service, food and hygiene from the hotel. During our stay in the hotel, everything is better than what we have expected. Once upon arrival, we waited... More

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Singapore, null, Singapore
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

I went to this hotel during Christmas Holidays and I was diappointed. The hotel front desk staff, made us wait and did not entertain us, like we were non existent. I even had to take the welcome drink myself. My husband came later to join me in the hotel, and when I asked for a clean glass, the reception staff... More

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5 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

The hotel was unique; staffs were amazing and approachable; and the service they have provided us was excellent! They are all smiles to provide service and though it was buy that time coz it's holiday season, they never showed dismay on their faces. We enjoyed our room #407, we only had one concern about the toilet, it's really small. The... More

Was this review helpful? Yes
Bangkok, Thailand
1 review
1 of 5 stars Reviewed 31 December 2011

Bed was comfy and bathroom nice but very expensive ($165usd per night Christmas-New Year) and unfortunately food was awful and on 2 separate nights brought different dish to what i ordered, i asked them to bring what i ordered with the correct change and they tried adding service charge. Once i ordered vegetarian Spaghetti and was told the kitchen had... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

We arrived from Malaysia on Christmas day, having flown in from London a couple of days before. We had tried to book elsewhere but this was the only decent looking hotel that could accommodate us for 8 days. Reading some reviews I was concerned about the hotel. On arriving those concerns disappeared. Maybe we were lucky, I doubt it. The... More

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Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 December 2011
1
person found this review helpful

i have been to a few hotels in batam but i really liked this one . why u may ask? that is because i loved their breakfast omelet station was fantastic , hotel's concept is abt Greek mythology - something different than ur normal hotels Deco. the staff were prompt and friendly. there is a disco in the lower back... More

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Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 20 December 2011
2
people found this review helpful

Before arrival, we have requested for king size bed. After check in, we were told that rooms do not have towels and will be send later once the towels are available. When we got to the room, we were given 2 single beds and the room was dim and gloomy. Aircon was not cold, room was dirty and the worst... More

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Additional Information about Pacific Palace Hotel

  • Pacific Palace Batam
  • Pacific Palace Hotel Batam
Address: Jln Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Price range (per night):* S$73 - 92

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Pacific Palace Hotel
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