Ive been here some 5 times, The hotel itself ints ok, but it old! The toilets cleaningless leave a bit to desire as well as the rooms sometimes! The problem is again.... The staff! TERMENDOUSLY INCOMPETENTE! Only the duty manager speaks a little english! All the other staff.....Foruet about it Every other time you need to change room because somthing... More

Just an average hotel with good value for money if you don't intend to spend time at the hotel like we did. Breakfast was fair. No major issues. More

It is supposedly located at Chinatown area. However, it was Hari Raya Haji holiday when we were there and the shops were all close and very quiet. So there is very little to explore. The facade of the hotel looks presentable without its name prominently displayed. Instead the name of the anchor-restaurant - KIM CHU ORIENTAL RESTAURANT catches the eye... More

Stop to use the NOVOTEL brand!!! Novotel is a 4 star hotel brand and your hotel is below 1 star. poor service poor accomodation terrible food More

Used the Hotel as a Day room. Pickup By Driver ok smooth n vehicle used was clean. Bell hop , checkin was efficient and uneventful even though I checked in early at 8am. Room came with free breakfast but as I was not staying overnight the manager sent e staff up to my room with an amended voucher for Bfast... More

This hotel is located in, what I assume, downtown Medan. It is surrounded by Dutch colonial style buildings. It is managed by Novotel (but how come?). The lobby has a oriental feeling to the interior. But it is a shame that the whole lobby is a smoking area. You won't get much fresh (conditioned) air as everyone is allowed to... More

I was very pleased staying in this hotel. I found out that all the staff were so friendly with their local accent of English. The color of the room is so soft that create a comfortable and cozy environment. The next morning i enjoyed a very large variety of breakfast where they provided a unique and tasty Indonesian food well... More

We have been recommended by our friends to make a trip to Medan, since it is just less than an hour from Penang and there are about 12 daily flights with 4 different airlines, mostly at very affordable airfares. Since our kids wanted to fly, this was a good option. Furthermore had my wife heard that we might be able... More

Novotel was once this hotel's name, but now it is not operated by this Accord hotel chain anymore. Yet, they're still using a similar logo like Novotel. Staying in this hotel is not worth at all. Two years ago I stayed in this hotel and have complained about so many things to the General Manager. He accepted the complaints and... More