They overbooked rooms and then tried to offer rooms at some other hotel which had not even started. They were least bothered about us and did not care. We were there for at least 2 hours but they did not not show any kind of courtesy to us. I would really feel that this hotel reservation is not dependable and... More

We made our booking of 4 rooms through Agoda and paid for it months in advance. We even called before arriving at Bentota Village! On arrival, the manager saw us and went away in an auto, made us wait for an hour and 45 mins, came back and pretended like she just got there! Then we were told there had... More

We had booked 4 rooms through Agoda. When we reached we were diverted to another hotel and asked to stay there because they had overbooked the original location. This other location was still under construction and had half the amenities as the Bentota village we had booked for. We denied it and retured to the main hotel where we were... More

We booked this hotel through booking.com and when we pulled up at its entrance our drivers were told in Sinhalese to wait as we wouldn't be staying there; while we were made to go through the charade of a lady pretending to look at our booking and saying there must be a mistake, their fault, as they had no room... More

We were during our Honeymoon trip, and we had no choice then this hotel because of very late decision for the trip to Sri Lanka. We booked the hotel directly at their website, without any prepayment. Our first impression at the entry to the hotel was quite disappointing, as we were expecting much bigger hotel. But from the entrance their... More

I spent there one night as a part of package trip, it's well decorated, spacious rooms but very filthy; bad smell nasty linen and when i asked the room service to change they brought the same nasty pillows with different pillowcases. i like the seats in front of my room watching the nice swimming pool. breakfast was limited, the staff... More

Hi all who may be thinking of booking this great hotel. Me and my wife stayed here for 8 days on our first trip to Sri Lanka. On arrival, there was a warm welcome from the staff and during our stay we got to know many of them quite well, like Kumar, Podi, the restaurant staff and the driver for... More

We had one night at this lovely hotel this month. It was lovely to sit by the pool amongst the beautiful trees and plants. We had lunch and breakfast here and the food was very good. The room was a great size too. I found the staff to be very friendly, albeit a little slow with service. I travelled with... More

It's now my 8th trip to Sri Lanka and my 5th trip to Bentota Village Hotel and I still find it an uncomparably good place to stay. Not only the hotel rooms are very tasteful and clean compared to other hotels. Also the food is very good and for leisure time there is a wonderful extremly clean and big pool... More