Hi, We recently stayed here for 2 nights only - couldn't wait to leave unfortunately. The only positive we have is the location - across the road from Patong Beach and walking distance to shopping and night life. First on the list of negatives is the poor hospitality shown by staff - not friendly or welcoming as most Thai people... More

Mix feelings about this place. Locations is great, just infront of the beach, although is not best beach in phuket. You can walk everywhere from the Hotel. The entrance is tricky, as there is a restaurant on the street, and the lobby is way back there, you cant see it from the street. The front desk is amateur AT BEST.Staff... More

My family and I stayed at Baan Laimai after booking with them on agoda. It was the final night after an amazing two weeks in Thailand. All I can say is I have never come across such rude people in Thailand as we did at this hotel! Overpriced, rude and unaccommodating......they should feel ashamed. More

My boyfriend and I stayed at Baan Laimai for 7 nights in March 2012. We arrived at the reception (It looked just like the pictures on their website) area in the late afternoon about 3pm with the expectation our room would be ready since check-in is supposed to be from 2pm, but that wasn't the case we were told the... More

Fantastic location, beach across the road and many eataries nearby. Huge pool. Great breakfast. Friendly staff, big rooms and always kept clean. Try to get a room overlooking the pool...always great entertainment for people watchers. More

We stayed in a delux pool view room with balcony for two nights. The pool area was nice, the location was central but far enough away from the bar area not to be too noisy. The room was clean and the facilities in general were quite good, apart from the air conditioning which was useless. The reception staff however were... More

Have never experienced worse customer service from hotel reception staff. They seemed untrained and uninterested. Ignored for 15mins when checking in, were not given double room as they were booked out, even though I booked months ago. It took 1 hour waiting in line to check out - ridiculous. No hot water for shower and bed linen was stained/old, floor... More

We've stayed in Patong before and if we ever go again, I'll stay at the Baan Laimai again. We stayed for 5 nights in a Deluxe Pool View room. We only paid for a standard Deluxe but the rooms are still being built so we were upgraded to a pool view room. We were in a room right next to... More

We had an unpleasant experience at this hotel for multiple reasons. The hotel was undergoing renovations and was under construction during our stay. To be fair I will list the PROS and CONS. PROS: Great location across the street from the beach. Our section of the beach seemed less congested than other parts of the beach. There were ample lounge... More