Very confusing hotel On one hand very welcoming and polite staff on the other misses any professionalism eg hotel refused to accept the Marriott Bonus Bucks - giving all the possible lame excuses - which did not make much sense - at a certain stage they said that they don t have time to deal with it :) which drove... More

Spent 20 nights at five times in 2011.A pure find in Erzurum,well located,beautifully maintained,location is great also,if you want to catch both natural beauties and city center.A kind,helpful and generous staff.Rooms were clean and bathrooms were very modern.thanks to terrific breakfast. You coulgn’t find a better place to stay in Erzurum. More

I am coming to Erzurum for Bussiness Trip Every Year.Renaissance Polat Erzurum Hotel is my first choice everytime. There is no alternative instead of Renaissance Polat Erzurum Hotel More

Poor service, expensive and not enough meal options! No attractions, and the personnel is not friendly at all! The hotel road is all messed up! Its a shame that you need an SUV to drive up to a 5 !!!! Star hotel... Do not go there in summer! More

Stayed there for one night (luckily) during a tour. The hotel looks nice but the room furnishing is maximum 3 stars and the AC is not functioning. Could not sleep until 4am when the temperature went down to a bearable level. We were a group and everybody complained about the same problem. More

Good hotel. Stayed only one night while on a tour in Eastern Turkey. Nice view from the room on the ski slopes. Comfortable room, big, well kept. Good food, buffet style. Large restaurant with plenty seating. Friendly service. More

We had one night at the Renaissance Polat. It is 5 minutes drive out of town at the base of the skifields. Once we found an acceptable room (on the third attempt because of the smell of stale tobacco in non smoking rooms) we settled into a reasonably spacious and comfortable room. Our room looked back over the valley and... More

I realize that ski lodges are always a little rough around the edges, but I expected more from a renaissance property. Rooms were dated with a few cigarette burns on the furniture. The breakfast was ok, better than many places I stayed this week. The location is great, they have a ski lift from the hotel to mountain. Internet is... More

Great location for the lifts , clean rooms and good service. Should try the Turkish bath . With a short tax ride you can enjoy the best Cag Kebap in town. Super close to the airport and shuttle is very convenient. Best sky offer in the East of Turkey , we will return next year More