We stayed in four different hotels during our week in Hoi An and the Hai Au was one of them. As we checked into the lobby of the hotel we were kindly welcomed by a super friendly staff, that spoke great english. We also noticed 4 computers available for our usage if the need arose. Shortly afterwards we had our... More

We loved our stay at Hai Au! The girls at reception had us laughing within a minute of our arrival! Our room was lovely, decorated with flower petals on the bed and towel swans. Everyone remembered our names, and they were very helpful. We paid our bill the night before checking out because we had to leave at 4am to... More

I loved this building - it's large and has a very nice first floor area. The staff is very friendly and helpful. They helped me figure out which side trip to My Son to take. I liked that they have bicycles for rent, and complimentary bottled water. I'd stay here again, very enjoyable. More

Our room was on the fourth floor, so my least favorite part of staying at the hotel was walking up all the stairs in the heat. The room, though, had a good air conditioner, and was large (we had two beds, one of which was the biggest I've ever slept on - I think it was maybe two queen beds... More

We enjoyed our stay here and would recommend, great value, very friendly staff who remembered your name. Rooms clean large and we were surprised to see a vase of roses and a computer in our room. Pool was great in the over 30 degree heat and after a 12 minute walk from the town. Good breakfast with variety. They hire... More

Had an enjoyable stay at Hai Au with the lovely staff and wonderful breakfasts. The hotel is great value for money - complimentary bottled water and the pool were highlights. However, the hotel is old, our shower leaked all over the floor, the TV/air con often turned themselves off, the towels were stained, and the room we had next to... More

After a disappointing introduction to Vietnam in Hanoi, I found salvage in this hotel. Great service and I feel relaxed and completely at home here. Got a free collection from the bus station too which was a nice way to be greeted in Hoi An. All the staff are so friendly here and treat you like a VIP. Amazing buffet... More

We found bugs in the room ... we had to be changed to a better room. More

Staff at Hai Au Hotel are very friendly. They give you a warm welcome when you arrive at the hotel, learn your name by heart and are very helpful. Another very good thing about staying here is the breakfast buffet. This buffet is very good, with a wide range of possibilities (including fresh fruit, eggs your style, pancakes, toast, Vietnamese... More