I visit this hotel several times a month and I always get great service! Carrie, Krystal and Holli always provide excellent service with a smile at the hotel restaurant/bar. The hotel manager Kelly is always friendly and asking how my stay is. Rooms are very comfortable and always clean. I would definitely recommend this hotel to anyone traveling through the... More

We really enjoyed our stay at this hotel! We were there for Easter long week-end. You get a delicious complimentary warm cookie when you check-in… so good! We actually had a really good deal on this hotel since it was ‘under construction’ (100$/night). We weren’t bothered at all by noise or other from said construction. The pool and spa were... More

Liked this hotel a lot..very clean and comfortable. Beds were exceptional and the whole experience from the building to the rooms was well designed and nicely done. Wish that they had a breakfast of any sort attached with the room but that was one of the few downsides. Kids of course liked the cookie at arrival but I felt that... More

Your hotel is wonderful! I was a little worried when I discovered my room was across the hall from the fitness center but my wife and I were never bothered by it. They did have a very strange shower, it was kind of annoying in that the curtain wasn't very big and there was a piece of glass that extended... More

We arrived on a Tuesday, just in time to enjoy the manager's happy hour - it was quite lovely! Our 3 night stay couldn't have gone any better. Every associate was so friendly and greeted us with a hello or goodmorning when passing us in the hall or lobby. It was so nice to get my Stabucks Frap right in... More

As a business traveler I spend many nights a week away from home, in different hotel. The DoubleTree in Amherst is one of my favorites because the staff is so friendly and warm. Kudos to Krystal and Carnie for their great attitude and service. Keep up the great work!

Spent the past weekend here for a shopping trip. Rooms very clean. Lobby nicely appointed. Nice pool and hot tub. Talked with a few of the staff and they were very courteous and helpful. Rooms very quiet and we were right across from elevator and had no noise issues. Bryanne (one or the managers) was very nice and professional. The... More

We went for a two night shopping trip to the Buffalo area. Hotel options in the area are in the low to mid range. The Double Tree was among the best options we have found. It's a fairly basic hotel, but the room was clean, the service was good, and the location is close to lots of shopping and restaurants.... More

I have been traveling to Buffalo for corporate trips for a few months now, and have consistently stayed at this hotel. What sets this hotel apart is its accomodating and professional staff, which is consistent (regardless of the day of your stay) and very enjoyable after a long day or week at the office. Countless times, my staff and I... More