Internet was not working for me. Other than that everything ok and good rate!

We were most satisfied with our stay in this hotel but only after a problem was solved upon our arrival. We had a reservation for a non-smoking room but initially we were offered a smoking room [we believe that continuing to offer smoking rooms in a hotel proves outdated hotel management]. Because the hotel was heavily booked, a non-smoking room... More

My husband and I stayed here 4 nights, and it made our trip to Niigata perfect. Location is at one end of the famous Bandaibashi (bridge) and it's easy walking distance to both centers of Niigata. Also lovely walks along the riverside. Hotel seems like a smaller version of the Tokyo Okura and I suspect dates from the same period.... More

I spent three nights at this hotel. Although it doesn't show how to get there by bus in its website, it is easy to find out which bus line to take. The breakfast it provides is delicious. Most of the staff can speak English well. In addition, the room is quite large. By the way, the locations is great. It... More