Nice clean hotel. Surprisingly big room with clean bathroom with full toiletries supplied. Tea coffee and opening windows!! A real change. Older but neat decor, gym and outside pool (shallow). Efficient and polite staff. Shuttle (at no cost) to and from airport (T1 & T2) every half hour, 9.08am; 9.38am etc throughout the whole day according with airport times. Quiet... More

Stayed in this hotel for one night after a long 13 hour flight. Free shuttle to and from the airport was punctual and convenient. Check in fast. Rooms average. Comfortable for a one night stay, shower and to rejuvenate for an early flight the next day. Did not have a problem with cleanliness as the previous reviewer. Nice toiletries provided:... More

I've never written a review for a hotel, but really felt strongly to inform the hotel and possible future guests. Stayed @ Narita for 1 night during a long layover to Seoul. It looked as though nothing had been updated in the room since built. The faucets in bathroom/shower looked like it was from the 70's. The tub water leaked... More

The hotel had a free shuttle to and from the airport which was great. We flew in after a long day of traveling and check in was a breeze and we were in our room in no time. The wi-fi was great. We were in an older wing, and the rooms had not been updated, but the room was still... More

We stayed here for one night, the free shuttle makes things incredibly easy to get to from the airport. The hotel is large and the appearance is good, the decor inside is really good. The reception staff are polite, quick and efficient. We were checked in quickly and then went to our room. A decent size room, clean and comfortable.... More

We stayed here with our two young kids on the first night after landing at Narita. This is a perfect airport hotel -- simple, clean rooms; nicely decorated lobby with lots of space for entertaining jet-lagged kids at 2am; good, varied breakfast buffet (natto to hard-boiled eggs to fresh lychee nuts); a very nice garden area to exercise said children... More

We stayed here one night as to catch the early train next day to start our Japan trip. (Due to the number of days for our rail pass and we arrived late so we decided to stay at Narita). The hotel is beautiful and clean. We had dinner and breakfast here, both are very good!! Most importantly I went to... More

Stayed at this hotel for 1 night - had an early morning flight out of Tokyo so instead of staying at the city hotel, chose to move to Excel Narita. As a transit hotel, it serves its purpose. Rooms are comfortable enough to spend a night, not longer. Staff is efficient with check in and check out formalities which is... More

This hotel located about 20 minutes from the airport is well away from everything. It is there really just as a handy stop over before catching a flight home as Tokyo is a bit too far away for an early plane. Rooms OK if not a bit dated, breakfast OK. The shuttle service to the airport is excellent