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ANA Crowne Plaza Hotel Narita

4.0 of 5
68 Horinouchi, Narita, Chiba Prefecture 286-0107, Japan
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ANA Crowne Plaza Hotel Narita
Ranked #14 of 22 hotels in Narita
3.5 of 5 stars 221 Reviews
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221 reviews from our community

What travellers say about this hotel
  • Shuttle buses(6)
  • Very clean(3)
  • Little dated(3)
  • Convenience store(3)
Traveller rating
    30
    112
    57
    16
    6
Only show reviews for Family (26) | Couples (42) | Business (72)
Date Rating
Prague, Czech Republic
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 14 May 2012

I have picked this hotel as I had an early morning flight from Narita. The airport shuttle from airport /where I arrived by Narita Express/ and next morning to the airport worked out perfectly. The check in was swift and very friendly. The non-smoking room was really non-smoking and rather big compared to other Japanese hotels. The room was clean... More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
16 May 2012

We thank you for choosing to stay with us during your visit. On your next visit please try one of our restaurants. One of the popular among the guest is the Teppanyaki located on the top floor, where the chef cooks on top of the hot plate. A unique Japanese style. We also are trying to implement a new schedule... More

Istanbul, Turkey
1 review
5 of 5 stars Reviewed 9 May 2012

I would like to thank Teruna Sato, Yoshi Shirozuka and Ide for being so kind and friendly. Thanks for your help and contribution to make my surprise real for my daddy. It is great that this hotel has such a professional staff. Thank you. (Sevda Uykan) More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
16 May 2012

One behalf of the Hotel Management and also the names mentioned in your comment, I would like to take this opportunity to thank you for taking time to respond to this site. It was our great priviledge to be of help since this is our mission to satisfy the guest needs and wants. We are striving our best to go... More

Frankfurt, Germany
Senior Contributor
32 reviews 32 reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

It's and older building but public spaces look nice. As a Priority Club Platinum member I was upgraded to a twin room which seemed to be partly updated recently. However, it was small (how would the regular rooms be like?) and the bathroom was the absolute minimum. Oldfashioned style, very narrow, no separate shower, just an old bathtub with a... More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
9 May 2012

On behalf of our entire staff here at ANA Crowne Plaza we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Yamakami Front Office Manager More

new jersey
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

We had an early flight out of Narita so needed to stay near airport. We needed to do this twice on our trip to Asia. Part of this hotel has been renovated so the interior condition was better than the part not renovated. The place has a convenient store (Lawson's) near lobby. We did not eat at any of the... More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
9 May 2012

On behalf of our entire staff here at ANA Crowne Plaza we thank you for your business. We are now under the consideration of increasing the frequency of free shuttle bus to down town Narita, so that they are much more convenient for the guest. We hope to see you again when your travels bring you back to the area!... More

Haleiwa, Hawaii
Top Contributor
63 reviews 63 reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

The ANA Crowne Plaza Hotel at Tokyo Narita Airport is a good stop to rest after a long trip. The hotel is basic, but rooms are comfortable. The hotel offers a complimentary shuttle to Narita Airport. I booked the hotel at the hotel counter at Narita Airport arrival, and was not told in doing so, I would not receive reward... More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
9 May 2012

On behalf of our entire staff here at ANA Crowne Plaza we thank you for your business and we will strive to provide a better service in your next visit. We hope to see you again when your travels bring you back to the area! Sincerely, Yohei Yamakami Front Office Manager More

switzerland
Senior Contributor
33 reviews 33 reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 17 April 2012
1
person found this review helpful

A last night in Tokyo before flying back to Europe and the Crown Plaza was a perfect place to stay. Easy to find shuttle from both terminals, comfy rooms with all amenities - including of course the heated toilet seat the Japanese seem to love - and a good and reasonably priced buffet in the coffe shop. Reasonable prices and... More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
9 May 2012

On behalf of our entire staff here at ANA Crowne Plaza we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Yohei Yamakami Front Office Manager More

Mississauga, Canada
Senior Contributor
40 reviews 40 reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 28 March 2012
1
person found this review helpful

A good transit hotel. Location and the service is also good, no complaints. More

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YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
9 May 2012

On behalf of our entire staff here at ANA Crowne Plaza we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Yohei Yamakami Front Office Manager More

syd
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 25 March 2012
3
people found this review helpful

Stayed here over a year ago on transit and thought I'd give it another go. What a regretful decision and a waste of my priority club points! As a platinum elite member, I was given a welcome letter and a hand written welcome card in our room from the manager (which was much appreciated - thank you) However, I was... More

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See 2 more reviews by stugs123 for Narita
IHGCare, ihgcare at ANA Crowne Plaza Hotel Narita, responded to this review
26 April 2012

Dear stugs123, Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that... More

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44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 20 March 2012
1
person found this review helpful

Normally I am quite pleased with this hotel as a great balance between price and comfort. This time I found the stay to be really quite average. Nothing was particularly terrible, but I did not see much that made my stay exceptional either. Check in was ok- I was not acknowledged as a Priority Club member, but the reception person... More

Was this review helpful? Yes
See 2 more reviews by pine129 for Narita
YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
25 March 2012

On behalf of our entire staff here at ANA Crowne Plaza we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Yamakami Front Office Manager More

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16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 18 March 2012

Ceilings are low in the rooms which feels weird, Bathrooms were nice, TV hard to use, fast internet, Tonkatsu at the restaurant was great. Allowed check in very early like noonish, which is nice, and more common in Asian regions. More

Was this review helpful? Yes
YamakamiYohei, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review
25 March 2012

We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Yours Sincerely Yamakami Front Office Manager More

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Additional Information about ANA Crowne Plaza Hotel Narita

  • Crowne Plaza Narita
  • Narita Crowne Plaza
Address: 68 Horinouchi, Narita, Chiba Prefecture 286-0107, Japan
Price range (per night):* S$103 - 251

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ANA Crowne Plaza Hotel Narita
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