This is a fantastic hotel. I went with my partner and her parents for an overnight stay. The garden at the rear of the hotel is very beautiful and worth spending time to walk around - but watch out! You may get more than an eye-full if you look up to where the Men's outdoor onsen is on the 6th... More

We paid for the most expensive room (the one with the spring bath in the room), it was very very noisy in the evening and we were unable to get some sleep. I tried to complain but no one in the hotel understand English. After I went back home I tried to send the complain email but the email address(s)... More

After reading older reviews I was a little reluctant to stay here. However, to our surprise everything turned out fantastic! Everyone on staff were helpful and attentive, and the rooms were newly renovated as was the entire hotel. 2 indoor and 5 outdoor baths on both of the top floors had a nice view of the mountains and overlook of... More

Amazing ryokan (traditional Japanese hotel/inn). Beautiful setting. Great amenities. Good view from my room of waterfall. Lovely garden. More

Let me get straight to the point: if you stay here, you will get a budget ryokan experience and do not eat dinner here. The food was terrible beyond description. I could probably make better Japanese than what was served and I'm not Japanese. When you check in, you are given a coupon for dinner at 6:00 or 7:00PM. When... More

I recently stayed at this hotel in Hakone. Its part of the Tensien Hotel but in a seperate building next door. It is located about 12 minutes from the Hakone-Yumoto train station and you can take a cab for around 1,500 yen. Returning back to the station is an orange bus that leaves from the front of the Tensien Hotel... More