Why most all the review is so bad? I come to this apartment it not like what are they say. The apartment so nice with nice view (sea view). The toilet clean complete with a soap, shampoo and towel. All the staff so nice and helpful. Have a pantry and can cook by our own food just need to pay... More

The room was dirt, toilets are dirty. Sheets look as if it has not been washed for months. The staff are not helpful they even complained to the boss that we ask them to clean the rooms so many times. Well we expect a decent room, I was dreading to go to the toilet it was that bad! And one... More

Where to I begin? 1. Paid RM350 for a 2 bedroom apartment with NO hot water shower. When asked, the receptionist said that it was only available in the 3 bedroom apartment (going for RM430). Mind you this was for the apartment NOT facing the beach or the pool. 2. The 'resort' has seen better days..perhaps about 20 years ago.... More

Believe all the bad reviews you are reading from other reviews! I don't normally write bad reviews but the condition at Sanctuary is soooooo bad I had to write this one. I had to stay here because the company I work for booked the hotel for its get-together.Top on my list of hell at Sanctuary is the air-conditioning which needs... More

The apt unit tht I stayed was huge, 2 bedrooms n 2 barhrooms n a kitchen n a living room. Tht's the only positive aspect of the stay. The cons:- 1. The place was dirty! Like nobody bothered to mop n sweep the place before the arrival of the guests. Dust everywhere! 2. Terrible sheets n pillows. The pillow cases... More

After coming back from a holiday beach resort on Redang Island our family had decided to take the road back to KL and had booked in advance for an over night stay at sanctuary resort on our way back. Once we had arrived, we were greeted by a midnight barbecue and drinking party held by a large group of youths... More

we just came back from cherating last weekend. We were tere for 3d2n for my husband's office family day. The apartment was dirty and smelly full of dust and i wonder if they change the bed sheets too because they look worn down and smelly. The floor is dirty and not mopped. The toilet flush in the bathroomnot working. I... More

When I first arrived at the Sanctuary Resort, delightfully cool sea breezes swirled around me in the lobby where I stood. I was welcomed with warm smiles by the staff at the front desk. When I was shown to my apartment, I was pleased with the sense of spaciousness of the rooms, and happy to find a sturdy wood table... More

Booked a 3-bedroom apartment (with 2 extra beds), Room 2201 for 2 nights in January 2012. The apartment is very spacious, but very old building & not well maintained. The rooms are very smelly, dirty, the water pipe system not in order, air-conditioning is messed up, need to be serviced. When we checked in, there’s a room (Room 2201) with... More