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Impiana Hotel Ipoh Reviews

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All 37 Ipoh hotels

Impiana Hotel Ipoh

4.0 of 5
18, Jalan Raja Dr. Nazrin Shah, Ipoh 30250, Malaysia
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Impiana Hotel Ipoh
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Ranked #9 of 37 hotels in Ipoh
3.5 of 5 stars 150 Reviews
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150 reviews from our community

Traveller rating
    36
    39
    43
    15
    17
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Families
41
 
Couples
24
 
Solo
10
 
Business
46
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Petaling Jaya, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Is time to renovation.”
1 of 5 stars Reviewed 7 June 2013

Is time to do renovation, room are smelly, furniture & bed older then me, wall & toilet basin water leak, is time to do upgrade & renovation. Internet booking & customer service, can be upgrade too. environment & location are good.

Was this review helpful? Yes 2
See 3 more reviews by Simon8989 for Ipoh
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
10 June 2013

Dear Simon8989 Thank you for your recent visit to the Impiana Hotel Ipoh and for taking the time to share your comments. Many guests have commented on the improvements to the club rooms, club lounge and the poolside. Nonetheless we are making efforts in upgrading and at the same time, maintaining its heritage status as being one of the iconic... More

1 review
2 helpful votes 2 helpful votes
“80's Hotel. Not worth the stay..”
1 of 5 stars Reviewed 3 June 2013 via mobile

We stayed at level 4. Room not clean enough and smelly. Old bed sheet, old towel, old furniture, old carpet. Toilet so dirty and a bit creepy. The room doesn't look like a 4 stars at all! But, the staffs are friendly and welcoming. I think, this hotel needs major renovation.

Was this review helpful? Yes 2
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
5 June 2013

Dear Hanis2013 Thank you for sharing your comments. We have come a long way in the past two years and being a 28 year old iconic building in town, we continue to make every effort in its upgrade and preservation. For future reference, we do offer refurbished Club Rooms which includes Club Lounge facilities ie private check in at The... More

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Shah Alam, Malaysia
2 reviews
“Value for Money”
5 of 5 stars Reviewed 27 May 2013

My family had overall excellent experience except landscape and garden at swimming pool can be improved further. I would love to see more tropical and Malaysiana style garden within the open field area. More shade and coconut trees will create more relaxing ambiance and santai, The open parking space and pool area feel neglected and tired to eyes.

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E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
27 May 2013

Dear wanasmav Thank you for taking time to give us your review regarding your stay with us here at the Impiana Hotel Ipoh. As a much-valued guests, your feedback is important to us as it helps us to improve the services and facilities that we provide. We were delighted that you and your family enjoyed the stay and we hope... More

crawfishetouffee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“2nd Stay, and overall satisfied because of the room switch”
4 of 5 stars Reviewed 27 May 2013

As mentioned by other visitors before, this hotel is slightly old in terms of building and furniture. Although it is still using the conventional key (yes ! it's key) system, but that doesn't bother me as long as the security is good. Room is big and most importantly, room is clean. We originally were given a room where the windows... More

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E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
27 May 2013

Dear crawfishetouffee Thank you for taking the time to share your feedback with us regarding your recent stay. As the leading business class hotel, we strive daily to offer the best of Ipoh’s warmth and hospitality. We take genuine interest in the comfort and experience of our guests and so we were pleased to read that our staff were able... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Not up to expectation”
2 of 5 stars Reviewed 19 May 2013 via mobile

Check in was swift and front desk service was friendly. The room however was not up to Impiana standards at all! Used towels & toiletries left in the room when I entered the room. The room carpet was bulging and dusty window & curtain. Light fixture was protruding out from the ceiling. The room was not a 4 star hotel... More

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E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
27 May 2013

Dear Reezal Thank you for your recent feedback. We would like to extend our apologies for the inconveniences that you experienced during your stay. We have taken note of them and are looking in to them in more detail. It is from feedback that guests give us that we try and improve the service and product at the hotel. We... More

Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“hats of and kudos to the impiana hotels”
5 of 5 stars Reviewed 15 May 2013

My hats off and kudos to impiana hotel ipoh! this hotel is what i would consider a great success when it comes to helping people and the environment alike and i am humbled on my stay here....this hotel not only gives the environment a chance by up keeping to many green practices but they also give an oppurtunity to persons... More

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E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
27 May 2013

Dear drmfaizan84 Thank you for sharing your wonderful feedback following your recent stay with us. As a much-valued guest, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and we are therefore delighted that we have met your expectations, and made your stay with us wonderful and memorable. Thank... More

Ipoh, Perak, Malaysia
1 review
“Value for Money”
4 of 5 stars Reviewed 14 May 2013

I recently stayed over at Impiana, Ipoh. Rooms were great and they've upgraded the toilets. The staffs are very friendly and welcoming. Overall, I had a pleasant stay and will choose Impiana once again if I were to be in Ipoh

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E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
27 May 2013

Dear Navin_13, Greetings from Impiana Hotel Ipoh! Thank you for taking the time to share your review following your recent visit. We were delighted to read that you enjoyed your stay in May and were happy with your room which was clean and comfortable. Thank you also for your comments that the staff were friendly and helpful. We are very... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Poor condition not worth the stay”
1 of 5 stars Reviewed 11 May 2013 via mobile

The hotel room we stayed in was in poor condition. The front desk sent us to a smoking room on a smoking floor when I requested a non smoking room. Service was mediocre as if no ones want to show up for work. The carpet is old and worn with audio services with AM and FM channels on my night... More

Was this review helpful? Yes 1
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
14 May 2013

Dear koheve, Thank you for your recent visit to the Impiana Hotel Ipoh and for taking the time to share your comments. Many guests have commented on the improvements to the club rooms, business lounge and the poolside. Nonetheless we are making efforts in upgrading and at the same time, maintaining its heritage status as being a 27 year old... More

Brisbane
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Good place to stay but not during school holidays if you are on business”
3 of 5 stars Reviewed 26 April 2013

Stayed here for 14 nights. The room was large with a very comfortable bed, large screen TV, firdge, a very good safe, an adequate bathroom and very little security on the door. The staff were helpful but maintenance was not overall speedily fixed when reported. I found the hotel quiet until the school holidays hit and then the noise level... More

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E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
28 April 2013

Dear MollyBrisbane, Thank you for choosing the Impiana Hotel Ipoh as your preferred hotel in Ipoh!. We appreciate your feedback and your comments have been shared with our management and team. Thank you for pointing out the ways in which we can improve. We hope to have the opportunity to welcome you back in the near future. Thanks and regards... More

Langkawi, Malaysia
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
43 helpful votes 43 helpful votes
“Could be Better”
3 of 5 stars Reviewed 16 April 2013

Bellman and Front Desk are great, and prompt. Room is okay, however we found out the TV is not working. Before went out for dinner, informed to reception to check the TV. When came back after dinner, TV is still not functioning which we inform Front Desk again. The maintenance guy came few mins after that, to inform us on... More

Was this review helpful? Yes
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this review
24 April 2013

Dear Ray26, Greetings from Impiana Hotel Ipoh! Thank you for your recent visit to the Impiana Hotel Ipoh and taking time to share your comments. Allow us to extend our sincere apologies for the discrepancies you experienced during your stay. As a much-valued guest, your feedback is important to us as it does help us to improve the services and... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • “Swimming pool” (9)
  • “Club lounge” (6)
  • “Very helpful” (4)

What travellers search

  • impiana hotel ipoh review
  • impian hotel ipoh
  • 1 impiana ipoh 4 stars
  • impiana hotel ipoh 18, jalan raja dr. nazrin shah, ipoh city, ipoh, malaysia 30250

Additional Information about Impiana Hotel Ipoh

Address: 18, Jalan Raja Dr. Nazrin Shah, Ipoh 30250, Malaysia
Phone Number:
Region: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotels in Ipoh
Price range (per night): S$50 - 99
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A wonderful private retreat whenever you're in Ipoh. Centrally located in the heart of ipoh is The Impiana Hotel Ipoh. With breathtaking views of rugged limeston hills from most of its rooms, it is ideally located for business and pleasure travelers. Here, you will find excellent facilities and Ipoh's hospitality at its warmest. ... more   less 
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Also Known As:
Impiana Casuarina Ipoh

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Impiana Hotel Ipoh
18, Jalan Raja Dr. Nazrin Shah
Ipoh 30250
Malaysia
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