Lovely swimming pool on 6th floor of new annex and nice exec lounge for breakfast and early evening drinks. Some staff are very good, others less so. Farquars Bar is very pleasant and Sarkies Corner gave us a very good lunch with food cooked to order. Room had nice balcony, large bathroom and very clean. Only negative was that the... More

First the positives. It's a majestic building in a great location right on the water in Georgetown. We stayed in the new wing which is well built and the rooms quiet at night. Unfortunately the negatives far outweigh the positives. On checking in after a late flight arrival my wife and I had to struggle unassisted with our baggage to... More

it's a been my dream to stay at this hotel since a child. so staying there was like an accomplishment. i like the architecture of the hotel. the strongly rectangular, colonial decor. the lobby was nice, but not as grand as i had hoped. the rooms were enormous. they were nice, but i feel they were too sparsely decorated. they... More

Recently opened Victory Annexe wing has great sea views. Lovely colonial style design that is very comfortable with modern facilities like a Lavazza coffee machine in the room. Only problem was the fire alarm kept ringing early in the morning - woke us up 2 out of 3 mornings It was a false alarm each time, but there was no... More

It was a lovely experience to stay in such a beatifull hotel. Only, we had to walk a long way for breakfast, in the new part of the hotel. For eldery people, it can be a problem. What a beautifully spacious rooms and bathrooms!!!. Beside the terriffic welcoming with a lovely drink and wet towel, we were directly impressed by... More

Overall, my wife & I enjoyed our 2 nights stayed at the new Victoria annex. The furnishing and room were new but I suspect maintenance are not their forte. Once, room service didn't wash our drinking glass and the bathroom was damp. The spotlights also became faulty on our first night. The kind technician came and initially couldn't find the... More

A wonderful Heritage Hotel, in a UNESCO Heritage City, I came to George Town, Penang, with high expectations, the E&O were at the top of my list, I was not disappointed, my George Town suite in the original building was both comfortable and spacious. Having stayed in some very prestigious hotels, The E&O is up there with the best, I... More

Stayed at newly renovated Victoria Annex. Room amenities are very basic and not well thought out - there is no coffee table, bench/seat for sitting, luggage rack, ironing board, or DVD player. Room and bed themselves are however new and clean. Turn down service only consisted of closing the curtains. Service is erratic, slow and inattentive - bear in mind... More

This has got to be one of the best hotel stays I have had in a long time and I would probably go back to Penang just to stay here again. The E&O reminds me a lot of the Raffles in Singapore and exudes old world charm from the first glimpse of the hotel. The lobby is beautiful, the rooms... More