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Sofitel Mauritius L'Imperial Resort & Spa

5.0 of 5
Flic En Flac, Flic En Flac, Mauritius
Hotel amenities
Sofitel Mauritius L'Imperial Resort & Spa
Ranked #6 of 16 hotels in Flic En Flac
4.0 of 5 stars 450 Reviews
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450 reviews from our community

What travellers say about this hotel
  • Very good(20)
  • Star hotel(11)
  • Full board(8)
  • Main restaurant(7)
  • Glass bottom boat(5)
  • Room service(5)
  • Port Louis(5)
  • Friendly and helpful(4)
  • Low season(4)
  • Water sport(3)
Traveller rating
    270
    112
    42
    18
    8
Only show reviews for Family (94) | Couples (256) | Business (18)
Date Rating
Paris, France
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

I'm really late for this one review as I was there in summer 2011. But better late than never, right? Anyway, I really enjoyed my stay there. Beautiful location and hotel. Rooms were great with a nice view on the beach, BOSE hifi-system, flat screen TV and possibly anything you might expect from Sofitel. Beautiful pool and beach. You can... More

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Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 May 2012
2
people found this review helpful

We chose the Sofitel based on Trip Advisor reviews and agent recommendation. We had to be specific about our needs to ensure we had a room that met our needs...not all rooms are sea facing. The hotel is impressive as your dive in and the staff are very friendly and helpful. Room: family suite 120 was a great sea view,... More

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Bucharest
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 April 2012
1
person found this review helpful

The resort is excellently located in a tropical garden.Probably needs some more maintenance for a 5* hotel.We had some small problems in the beginning,connected with the A/C but all have been fixed quickly by the stuff.With few exception the stuff is very friendly,and with the help of some small tips the service is very good. More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 31 March 2012
2
people found this review helpful

we stayed for two weeks,within August, on a half board basis. the breakfast and the food in general was excellent, with a variety of dishes and lovely desserts every day. usually we had a lunch on the beach bar of the hotel (which was not included in our package)- nice light dishes, but the bar in general was quite expensive... More

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Christophe CARLIER, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
3 April 2012

Dear Madam, Dear Sir, Thank you very much indeed for posting your review of our property on TripAdvisor. We are delighted that you had a lovely stay at the Sofitel Imperial Hotel and have taken note of your opinion concerning the high price of drinks. We really appreciate your comments and look forward to your visit again to our property.... More

Delhi
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 16 March 2012

It's late in the day to be writing about this property as we stayed here June 2011. We were an extended family of 11 and stayed for 6 days. When we arrived all exhausted from our flight we realised that my dad had left his bag behind at the airport. The hotel staff was more than helpful,made calls to the... More

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Christophe CARLIER, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
27 March 2012

Dear Madam, Dear Sir, We thank you for taking the time to post your review on our property on Trip Advisor. We are delighted that your stay has been a positive experience and that you enjoyed the services provided by our Team. Thank you again for your comments. We look forward to serve you again in the near future. Yours... More

Auckland, New Zealand
Top Contributor
92 reviews 92 reviews
Reviews in 50 cities Reviews in 50 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 14 March 2012
2
people found this review helpful

We stayed here for 10 nights mid January for some R & R at the end of a Safari in Kenya. We opted for a prestige suite because we were able to get it at an early booking special rate of 50% discount. To get this rate the room total had to be paid immediately and no cancellations/refunds were permitted;... More

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Mauritius
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 March 2012

Stayed at the hotel for a residential training- Hats off to conference staff: Seambar, Alvin & more under the leadership of Marie Noelle for trying their best to accommodate the residential training. Their professionalism was much appreciated, especially Seambar & his staff for tending to our each and every need. And a big thank you to the guest relations staff... More

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See 2 more reviews by Vee27 for Flic En Flac
Christophe CARLIER, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
6 March 2012

Dear Madam / Dear Sir, Thank you very much indeed for taking the time to write your review on Trip Advisor further to your stay at our property. We have noted your satisfaction regarding the conference facilities and the services provided by our Staff. We would like however to sincerely apologize regarding the poor service you experienced with some of... More

London
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 21 February 2012
2
people found this review helpful

We stayed here for 10 nights while attending a local wedding on the island. The hotel is well located on the beach, and its design and layout are lovely. We had a suite, no sea view since no suites do, but a good large room with two bathrooms. Generally well equipped. Clean and well cleaned unobtrusively each day. Not especially... More

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Christophe CARLIER, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
6 March 2012

Dear Madam/ Dear Sir, Thank you very much indeed for taking the time to post your review on Trip Advisor further to your stay at the Sofitel Imperial Mauritius. We are pleased to learn that you enjoyed the facilities and appreciated the comfort of the room. We would like however to apologize for the "peculiar" service you experienced throughout your... More

Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 14 February 2012

THE GOOD. ----------------- *) Hotel is very nice. Hotel Property , Luxury Room , staff, service is EXCELLENT *) Breakfast vegetarian food was top class and mind blowing. I had poolside breakfasts and was lovely. Superb experience. *) Private Beach and pool is very good. *) Water sports offered are - snorkeling, kayaking, glass boat ride etc - are good... More

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Christophe CARLIER, Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
17 February 2012

Dear Sir, We thank you for taking the time to share your review on Trip Advisor. We are delighted that your experience at Breakfast was good and that you have appreciated the service in Rooms. We have also noted your dissatisfaction regarding the choice of vegetarian food and the cashiering facilities and would like to apologize regarding these issues. Your... More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 12 February 2012

I was always wondering what people meant in their reviews by 4 star and not 5 star and now I know. Maybe had I not stayed at the 5 star Heritage Le Telfair the week before I wouldnt have been expecting too much. It is really a pity cause the grounds of the hotel are superb...loads of day beds,loads of... More

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Christophe CARLIER, Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review
17 February 2012

Dear Sir, Thank you for taking the time to share your review on Trip Advisor. We would like to sincerely apologize for the inconvenience caused to you and to your family regarding the room cleaning and the poor service you experienced. Rest assured we are conducting trainings for our Ambassadors to improve the service that we aspire for and that... More

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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

  • Sofitel Imperial Hotel
  • Accor Imperial Hotel
  • Sofitel Flic En Flac
  • Wolmar Sofitel
  • Sofitel Imperial Mauritius
Address: Flic En Flac, Flic En Flac, Mauritius
Price range (per night):* S$372 - 946

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Sofitel Mauritius L'Imperial Resort & Spa
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