This is a very good hotel, with friendly helpful staff. It is right on the city centre square, so it is easy to get to restaurants. Wonderful bed and pillows and lots of hot water. More

Keep in mind that the star-system in Peru does not remotely coincide with the international system. Their rooms are below average (and a bit dirty). This is closer to your 2-star hotels. The staff is stretched thin, the TVs are barely audible, and I could hear everyone walking upstairs from my room. If it wasn't a part of Gate1 package... More

La Hacienda Puno is a centrally located, very comfortable hotel, where we stayed for 2 nights. The rates included a very good buffet breakfast, and while it was particularly noisy where we were,I don't think it can be termed a downside simply because most hotels in Puno are in the same situation. There is only one elevator though, which is... More

but it quiets down before midnight. Nice restaurant on the 6th (top) floor. Hotel has a great, central location. Good service, nice people. Not sure of the cost, as it was included in a tour. But I would not hesitate to return on my own, or recommend it. More

Desk staff not friendly and most unhelpful even thou we had a Spanish speaker talking to them. They put us in a room on the fifth floor but the noise from the street was loud and went on most of the night.(Not the hotels fault ) Breakfast was okay. Glad to stay one night. More

After three early starts in a row I was very glad to check into the hotel just before 7pm aiming to leave at just after 6am the following morning. My room was a good sie with a TV with lots of channels and a large very comfortable bed and the bathroom was good too. One thing I like was they... More

We stayed in this hotel for 2 nights. We had a reasonable sized clean room. The breakfast was great with plenty of choice. My only small complaint was we could hear the lift operating during the night but other than that we were happy. More

Good breakfast, excellent location,near to the main plaza and markets, very clean More

The staff in the reseption was very polite, nice and willing to help. In the restaurant (at breakfast) the staff wasn't that nice... The restaurant (and breakfast local) is at the top of the building with a wonderful (really amazing) view The breakfast was v!ery poor... And the day I had breakfast earlier, they said I could have breakfast (instead... More