Initial appearances were good despite the unhelpful staff, but no hot water, a filthy bathroom and no light bulbs all contributed to a terrible night. Not helped by someone dragging furniture round at half five in the morning. Luckily the guy on reception in the morning was very nice and after a big discussion gave us some money back. More

Positives - Great location. Drawbacks - 5 floors with no lift, top floor is disgusting, dirty laundry everywhere, kitchen there but filthy, clothes need to be washed if they touch the floor. Staff VERY unhelpful, would not help us, spent most of their time playing video games. No toilet paper in the toilets, we had to ask 3 times for... More

The two guys that work at this hotel are a riot. They were do helpful and funny--we could not help but enjoy ourselves. They carried my incredibly heavy pack with no problems and seemed to thrive on the chaos of the hotel. The room was clean and the beds comfortable. There was a heater--what a treat! We enjoyed a simple,... More

The hotel has a good quality-price ratio as it offers cable TV and breakfast (two breads with butter, marmalade and tea). I did not enjoy any hot water and its location is a bit ambiguous: unsuitable (as it is right in the middle of a noisy and crowded commercial area) but close to downtown. The staff was helpful: Nestor helped... More

This place has super clean rooms that are the nicest I have seen for the price, the staff are over the top friendly, gave me a heater for the room, most places charge. Comphy beds, great tv, super close to town, ask for a room with a window tho. Wifi is slow and only in the lobby, plus 2 old... More

Hotel Europa is only a few blocks from Calle Lima and Parque Pino. The rooms are simple, but clean and with everything you need, even TV. There is free internet in the lobby, and the 5th floor (where breakfast is served) has a nice few over Titicaca Lake. Recommendation: Take your room key with you. Sometimes the door is open... More