Never had better service in a hotel anywhere. Any request my travel partner and I had was met in a matter of two minutes tops in spite of only having two small and slow elevators. The hotel manager was always around making sure all guests were comfortable and taken care of. The breakfast was pretty decent and had a variety... More

We planned just to have one drink in this hotel but the service and the atmosphere made us stay for dinner. Ariel was an excellent waiter, very attentive to our needs. The food and the cocktails were excellent. We spent our night next to the fire place, very pleasant.

I will start with the good things about this hotel. The location is pretty good for food, etc. The fireplaces in the lobby and dining area are cozy. The front desk was helpful when we wanted to make restaurant reservations. This is the only reason I'm giving an "average" rating and not poor. Now the negatives. Our room was facing... More

Surprised at the negative reviews this hotel is getting. I too was on a Gate 1 tour (as I think many of the reviewers were) and while it wasn't as sleek as some of the other hotels, it was fine. Good location, comfortable lobby and loved the fireplaces, breakfast was pretty good, the rooms were fine. Yes the keys were... More

The Royal Inn is the perfect location in Puno. The hotel is a bit worn, but the staff is friendly and warm. There is a nice fireplace and sitting area in the lobby with complementary coca tea and free Wifi ((in the rooms as well as lobby). The rooms are spacious and mostly comfortable, but the mattresses were too firm... More

From the moment we arrived we we're well looked after. Everything clean and a luxurious feel. I particularly welcomed being able to sit by wood fire while sipping coca tea. This was our base for visiting Lake Titicaca and the floating islands,as well as a mn island dedicated to pottery craft. Unfortunately this town of Puno was where I experienced... More

I took a Gate1 tour and paid a little extra to upgrade. All of the hotels on the trip were absolutely wonderful except this one. It was dumpy and the view from the window was a wall 5 feet away. I asked about our upgrade and the front desk said we could pay an extra $100/night (it was a 2... More

This hotel is located just around the corner from the main plaza in Puno. We were fortunate to be in Puno during the feast of Candelaria of the Virgin. There were parades with countless numbers of participants dancing to music in brightly colored dress which represented the area they were from. It truly was a treat. It is also located... More

Pros: -Great location -Good buffet breakfast -Nice lobby -Enjoyed the complimentary coca tea in the lobby -Reasonably clean Cons: -Outdated infrastructure. The rooms were clean but felt a little grubby. The plumbing was extremely loud. -Strange smells. Our room smelled like sewage. We complained and were told that a staff member investigated and couldn't smell anything. -Staff we dealt with... More