St Giles Hotel (Makati, Philippines): See 104 Reviews and 54 Photos

Ytzeee

1 review

Reviewed 17 May 2012

Good: 1) clean n new 2) friendly staff 3) convenient location for long stay - laundry, many restaurants, supermarket (all within walking distance) Bad: 1) long waiting lift 2) free internet for 1 guest per room only 3) breakfast food is too salty sometimes More

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Dear Guest, Thank you for your positive and constructive comments. You are correct to say that we are centrally located and that our staff are wanting to please guests. I apologise if you were inconvenienced waiting for the lift. In the interest of safety, we did maintenance works on all lifts. We do provide free Wi-Fi for one user per... More

marianne b

Sydney, Australia

2 reviews

Reviews in 2 cities

“best hotel we stayed at in Manila”

Reviewed 11 May 2012

We only stayed one night at St Giles but I loved it there. The view from the 29th floor was amazing, the place was so clean and felt secure. I loved the room, the bathroom the television and the floor to ceiling windows. The staff at reception were very slack in getting us checked in and despite numerous calls they... More

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Dear Guest, I am glad that you had a pleasant stay with us and thank you for writing about your stay with us. I sincerely apologise if you were inconvenienced during your check in and getting your luggages. I have dealt these with my Front Office team. Thank you for your recommendation and I really look forward to meeting you... More

captainsean1

Tampa, Florida

Contributor

14 reviews

Reviews in 8 cities

11 helpful votes

“Not a four star...”

Reviewed 9 May 2012

Stayed in this hotel as I had bussiness meeting in Makati and due to trffic this was better than trying to fight traffic into Makati...The hotel is listed as 4 star and it is not..this is at bet a 3 star hotel; great for an overnight stay but not an extended stay. The rooms are small the bathroom is tiny...the... More

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Dear Guest, I appreciate that you took the time to write about your stay with us. Guest on business and leisure will find our location central. I apologise if your expectation of our hotel was not met. I have taken action on service matters you brought up. I’ve talked to our Sound Engineer to look into the problem since you... More

Astrid W

Beijing, China

Reviewer

3 reviews

“noisy”

Reviewed 8 May 2012

I made my reservation via their website and bought two units of early check-in so I could check in at 10 a.m. but when i arrived the hotel, the hotel told me they thought my check-in time is 12 p.m. so there's no room for me right now. after 10 mins arrangement they gave me a "bigger room" with two... More

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Dear Guest, Thank you for choosing to stay at St Giles Hotel and sharing your feedback. I noted your comments and I sincerely apologise for the inconvenience. There was an unexpected extension in the room that was blocked for you. There was no available Superior room hence you were upgraded to a Deluxe room. Only the Deluxe rooms have connecting... More

obiPerth

Perth

2 reviews

“bad experience”

Reviewed 30 April 2012

We stayed there for 3 days,the first night we stayed in the standard room but the room was too small, so we upgraded ourselves to the superior room, which is slightly bigger. The second night we were there, we received a phone call from the reception at 00.40 looking for a wrong room no. When we checked in we reported... More

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Dear Guest, Please accept my apology for the inconvenience that happened during your stay. We value our guests and I will make sure things like this do not happen. I hope this will not discourage you from coming back to stay with us. Just for clarification, we only have two types of rooms. Superior and Deluxe ranging from 18-27 sqm.... More

MagicianManchesterUK

Manchester UK

Top Contributor

64 reviews

Reviews in 30 cities

127 helpful votes

“Good hotel for the price”

Reviewed 29 April 2012

Manila hotels were surprisingly expensive - St Giles bucks this trend with a reasonable room at a reasonable price in a good location (Makati Ave). The lobby was always busy and seemed to have a very transient clientele, but there was always someone available to help. The front desk organised airport transfers and tours efficiently and effectively. The concierge was... More

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Dear Guest, Thank you for writing this review about St Giles Hotel. We appreciate that you highlight the good location, value for money that we offer as well as the good service of our associates. We provide complimentary 2 bottles of mineral water per room per day but the guest may request for additional any time. The imported bottled water... More

Jasmine N

Singapore, Singapore

Reviewer

4 reviews

Reviews in 4 cities

1 helpful vote

“The hotel is not for long staying guest on leisure”

Reviewed 27 April 2012

St.Giles Hotel at Makati, Manila. Location is good for business traveller or traveller on a short trip. It's on the main street, so it's noisy, not good for people who are sensitive to noise. The front office staff are not attending to the guest who needs information, they are not friendly. Coffee shop service is far too slow, food not... More

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Dear Guest, St Giles Hotel is indeed a business hotel and most of our long staying guests are here for business or leisure due to the hotel being centrally located. I am sorry that the noise from the traffic bothered you. It happens during peak hours. As for your comments on Front Desk, I will have that looked into. The... More

DocTotoy

Iloilo City

Contributor

15 reviews

Reviews in 7 cities

15 helpful votes

“Affordable Hotel near the Rockwell Area”

Reviewed 20 April 2012

1

person found this review helpful

We stayed overnight at this hotel before and after our trip to Boracay, since our connecting flight was on the following day. Its conveniently located on Makati Ave where you can just go down and eat at several good restaurants (North Park, Kashmir, etc). The rooms are quite small by manila standards but at around Php 3,000 a night its... More

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Dear Guest, Thank you for taking time to write about your stay at St Giles Hotel Makati. We are indeed conveniently located. We are within short walking distance to the restaurants, entertainment and the business district. Our rooms may come across as small to some but much thought has been put in to make our rooms functional yet comfortable such... More

travelbugcatcher

Hong Kong, China

Contributor

18 reviews

Reviews in 9 cities

25 helpful votes

“Location, location!”

Reviewed 19 April 2012

Last minute booking, booked 2 rooms thru agoda.com. Stayed here for 2 nights after our trip to Palawan. The staff were polite and professional, maybe not as friendly as we are used to. Check-in and check out was a breeze. Be aware that they require a 3,000 pesos security deposit, either in cash or they can authorize your credit card.... More

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Dear Guest, I appreciate the time taken to write about your stay with us. As for the security deposit collected, this is intended as deposit for your incidentals if any, which will be refunded in full should there be none incurred at the end of your stay. A credit card verification will suffice if you choose not to use cash... More

Experimentee

Melbourne, Australia

Senior Contributor

23 reviews

Reviews in 15 cities

31 helpful votes

“Beautiful view, good value for money”

Reviewed 17 April 2012

I stayed in a superior room for 5 nights. Although the room was on the small side, it was clean and comfortable and the size did not bother me. The room was very clean and new and I had no complaints about it. The bathroom was very small but clean. We were on a high floor, and the view of... More

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Dear Guest, Thank you very much for taking the time to write about your stay with us. I am delighted to know that you were pleased during your stay. My apologies if the check in and check out process was a bit slow rest assured that this is not our normal standard. I suggest you try our buffet breakfast the... More

St Giles Hotel, Makati Reviews

St Giles Hotel

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