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Saint Illians Inn

2.5 of 5
7461 Santillan Street | Pil del Pilar, Makati, Luzon 1230, Philippines
Hotel amenities
Saint Illians Inn
Ranked #2 of 21 Makati B&B and Inns
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20 reviews from our community

    Trip type
Traveller rating
    6
    13
    1
    0
    0
Date Rating
Australia
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 7 April 2013 via mobile

Rooms and bathrooms are compact but very clean and comfortable. Staff are very efficient, polite and friendly but being a bit more knowledgeable about travel arrangements would be helpful. Food at the in-house cafe was tasty & reasonably priced. WiFi was available in the lobby & cafe & although it was complimentary was dished out in 10 minute segments. There... More

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
9 April 2013

Thank you for your very objective comments. The wifi is given freely. Occassionally the PLDT Internet provider fluctuates and drops out. Thus the wifi needs to be re started or re booted up. That entails clearing all users and therefore passwords so you need a new one. That's all that's happening there. Wifi is given freely as you suggested. Taxi... More

Melbourne
Top Contributor
51 reviews 51 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 14 January 2013

We booked for 1 night before an early morning flight from Manila. We arrived here after dark and the taxi driver struggled to find the place (I would suggest getting a printed map before you arrive to help direct the taxi driver). We arrived to a very welcoming receptionist. She spoke very good English and checked us in quickly. We... More

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
16 January 2013

Thank you for your praise! Coming from a Senior Contributor ( like myself -- I too have 65 reviews to my credit ), that means it is fair, objective and can be counted upon to present a fair assessment of the experience at our inn. Everything you said is true. These days many taxi cab drivers do not know any... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 November 2012

The hotel had really nice exteriors and located in a nice quiet street near major roads. We were given a corner room which is very convenient and allows me to see the buildings in makati when I peep outside the window. This is not an extravagant hotel but a small budget hotel that provides basic traveler needs: comfy bed, hot... More

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
7 November 2012

Thank you so very, very much! You are positively right about everything you said. We strive to give guests exactly what you mentioned. So very glad you see who we are, what our product is, and appreciate it for what you paid. And yes, owners are very hands-on-- paying close attention to guests who might otherwise not receive what they... More

Sapporo, Japan
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 27 September 2012

I'm a little late getting to this review...We booked a room at Saint Illians a bit last minute (maybe a week or two before departure), after there was a mix up at another hotel. Pretty much everything else was booked...so I was a little nervous about what I would find when I got to St. Illians. But I was very... More

Was this review helpful? Yes 4
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
15 October 2012

Sorry for the late reply to your nice comments about us. And also, thank you for replying to my private email asking you to share why you found our neighborhood to be a "bit seedy." It was good information to know why you felt this. The whole Manila Metropolis is funny that way. One street may look pleasant and clean... More

Melbourne, Australia
Top Contributor
962 reviews 962 reviews
271 hotel reviews
Reviews in 262 cities Reviews in 262 cities
2,195 helpful votes 2,195 helpful votes
4 of 5 stars Reviewed 16 September 2012

This is a five storey hotel with about 36 rooms. It is on a back street of a fast improving area in Makati, not one that many taxi drivers seem to know. Some also do not know the barangay of Pio del Pilar in which Saint Illian's is located. My checkin was extremely slow. The girl said 'wait' a couple... More

Was this review helpful? Yes 3
See 33 more reviews by Victorianlad for Makati
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
18 September 2012

Thank you for that very objective and fair review. Everything you said was correct and impartial. On the slow check in we will ask the person what the unusual hold up was and will email to you her answer. Hope your journeys take you back round again as it was interesting to converse with you and get your viewpoint of... More

Tel-Aviv
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 31 July 2012

I've been staying in the hotel for a few night while visiting in the Philippines. The place is located in a small side street (I can even say an alley), and the taxi driver was not able to find it for a long time, so make sure to have a map with you, so you will be able to navigate... More

Was this review helpful? Yes 1
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
1 August 2012

Thank you for the good review... But our street is not an alley, even if it may look like one. It's a secondary street, is 8 meters wide with sidewalks on either side of 1 meter each. Main roads are 10 meters wide. Avenues 12 meters. On our street parking is Allowed on only one side of the street so... More

San Juan, Philippines
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 July 2012

Stayed for the night in this inn with my friends just for a weekend out in Makati. From the phone call I made to reserve a room, I was already impressed because Marie was accommodating and very professional. (However, I had to make a second phone call and spoke with Shane and after she answered my 1st question, she immediately... More

Was this review helpful? Yes 3
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
26 July 2012

Thank you for your kind words about our staff, Marie and Shane.  Also for mentioning the politeness ands courtesy of all others who you had the opportunity to react with  in the halls, as well as the coffee server who smiled nicely when delivering coffee!  That probably was Rochielle.. She has perfect teeth that matches a nice complexion with a... More

Udaipur, India
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 19 June 2012

This quaint little inn is a pleasant surprise with clean and comfortable rooms. Bathroom is tiny but OK. The computer with free internet at the reception area and the DVD along with TV in the room are the positive features of this inn. I never had food there, so cannot comment on the same. It is located very close to... More

Was this review helpful? Yes 2
See 2 more reviews by DinRa for Makati
Management response:
27 June 2012

Tripadvisor  Sorry for the late reply.  Thank you very much for your kind words.  You truly did hit the nail on the head in your description of our inn. It's exactly what we endeavor to be.  On your suggestions we will definitely work on.  Many thanks! Cheers! More

Manila, Philippines
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 May 2012

Stayed overnight in this inn because I needed to be in the office early the next day. Service is great. Room is clean and cozy. Food is cheap yet tasty. Inn is near commercial establishments and a ride away from Ayala Center and Ayala Avenue. Overall, we had a nice stay in this inn. We'll definitely be back in case... More

Was this review helpful? Yes 2
See 7 more reviews by Tin_Manila for Makati
MZINNSGeneralManager, Manager at Saint Illians Inn, responded to this review
2 May 2012

We can never grow tired of receiving praise! Your comments never cease to uplift our spirits and when we post your comments all over our electronic bulletin board for all our staff to see, it serves to further bolster our commitment to our work. Thank you truly for appreciating our efforts. Thank you very much indeed. Cheers! More

Makati
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 April 2012

My husband and I always go back to St. Illians as this INN offers what we are looking for: Very Quiet, Very Clean, Friendly and professional staff, affordable rate, Excellent Service. St. Illians is like a second home for us whenever my husband and I are in Makati, We stayed there many times since 2010. Staff are very respectful to... More

Was this review helpful? Yes 2
MZINNSGeneralManager, General Manager at Saint Illians Inn, responded to this review
26 April 2012

Dear Mrs., Thank you from the bottom of our collective hearts!  Although we train our staff in guest service, the attitude of respect stems from first our Filipino Culture. While we as a people have negative traits to be downplayed for sure, we do indeed have some very good ones.  Respect for others is one of them. Secondly, work is... More

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Additional Information about Saint Illians Inn

Also Known As:
Saint Illians Inn Makati, Metro Manila
Address: 7461 Santillan Street | Pil del Pilar, Makati, Luzon 1230, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 21 B&Bs / Inns in Makati
Price range (per night): S$59 - 66
Hotel Class:2.5 star (2.5*)
Reservation Options:
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