I just finished my 3rd trip to the Shangri-La in Manila. The hotel is beautiful with helpful, friendly staff. The rooms are beautiful - great linens and bath products. Good on-premises restaurants (I only went to Circles and the lobby lounge this trip, but have been to the others on previous trips and they are good). Higher rooms are definitely... More

I love the buffet breakfast at Shangri-La. They offer a very good variety of food and there are changes every day. I love the lounge at the lobby - great band and great music! The only thing i don't like is the taps in the bathroom, which need a little bit of strength to open. More

Stayed at the Makati Shangri-La during May 2012 heat wave. Property is visually stunning and service is impeccable. If there's a better breakfast buffet in the world I haven't seen it....from Western choices to traditional Filipino and other Asian offerings, the choice was outstanding. Service staff was excellent from front door to housekeeping. Would definitely stay there again. More

The hotel is on a great location and place for relaxation. The service starts with the pick from the airport until you leave at he airport. Inside the hotel you feel the hospitality. The rooms are comfortable snd high quality. Swimming pool is a must. However the amazing part is the breakfast. A huge variety of arrangement from Phillippines cuisine... More

Had to be fair - i was there for 2D1N only and most of the time i was out for business engagement which was taking place in the same hotel (the catering screw-up a little but that's another story all together). While i didn't put the "Shangri-la service" to the test, i like the little details they had - example:... More

went for a conference and stayed for 4 nights. The hotel was bustling with over 1000 guests, but the service was exactly the way I had experienced before at Shangri-la hotels. The person designated for me by the housekeeping was a gem named Roy (met him only while checking out). Rushing between my meetings and dinners, i would always find... More

its is a nice place but when you enter the hotel you can tell that carpet is dirty even you enter your room. it is nice but i dont think i would stay there again. all i can say that i stayed there before and it was ok. breakfast buffet was ok and the dinner buffet not really worth it.... More

Upon first entrance into the hotel lobby, you are stunned at the size and grandeur. The food in the hotel is exceptional (the Circles restaurant) as is the level of service that is provided by the staff. The fact that the Front Office staff remember you really adds the nice personal touch, as well as the waiter at dinner remembering... More

The Shangri-La is excellent. Fantastic service with a smile. Generally, the Shangri-La chain appears to do excellence with consistency but I think this is one of its better properties. Almost everything is great except for the food. Not a big fan of Filipino food. Any wonder why Philippines is not on the food tourism train? More