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Moevenpick Hotel Mactan Island Cebu

4.5 of 5
Punta Engano, Lapu Lapu 6015, Philippines (Formerly Moevenpick Resort & Spa Cebu)
Hotel amenities
Moevenpick Hotel Mactan Island Cebu
Ranked #6 of 26 hotels in Lapu Lapu
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180 reviews from our community

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Traveller rating
    71
    51
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Date Rating
Honolulu, Hawaii USA
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

This place is not the Shangri-La. Not even close! I'll start off by explaining that I am giving this hotel, a hotel at which I would not stay again, 2 stars, only because there is no 2.5 option, and my personal requirements for 3 stars include a willingness to stay at a hotel again. Given that I would be highly... More

Was this review helpful? Yes 1
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
22 May 2013

While I am of course happy that you have pointed out the friendliness and willingness to help by our employees, the simple fact that you would not opt staying at our hotel again is of course an indication of our failure to provide you with the experience you expected. I would like to sincerely apologize for this and take this... More

Manila, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

We are stayig at Movenpick Hotel Cebu and were staying here for 4 nights and unfortunately will be leaving tomorrow. I and my family (wife and 3 children) were very happy here and I wuld like to thank all the staff who made our stay truly memorable. The service was excellent and we like the hotel so much better after... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
21 May 2013

I would like to thank you for the positive review and I am happy that you and your family had an enjoyable stay with us. The entire team is looking forward to welcoming you back again in two months time on your next visit. If we can do anything in preparation to make your next visit even better, please feel... More

Manila, Philippines
1 review
1 of 5 stars Reviewed 19 May 2013 NEW

We stayed at the suite of this hotel recently. The bathroom of the suites were small and the layout was so cramped, the tiles and decor were tacky, the shower fixtures were flimsy and hard to control out since it is china made and of poor quality. Not what you expect from a hotel at all. The housekeeping staff, however,... More

Was this review helpful? Yes 1
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
20 May 2013

I would like to start by sincerely apologizing for not delivering you with the experience you expected at our hotel. Clearly, we have failed on various levels to provide service expected from a hotel such as ours. I thank you for pointing those areas out to us so we can continue to improve and train our team members. While I... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013 via mobile

The food in the Ibiza beach club was good, especially the chirrasco. Great food, great wine, great music from the in house dj. The whole trip - from the airport pick up to the airport drop off - was stress free!

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
14 May 2013

Thanks a lot for the positive words about your stay and your experience at our signature outlet he Ibiza Beach Club in particular. I am glad to read that you enjoyed this unique and trendy place and we hope we have an opportunity to welcome you back again soon. Knuth Kiefer General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013 via mobile

Food is brilliant and I cook a lot. Cleanliness is spotless. Prices are ridiculously low for the quality. The facilities excellent, ambiance is perfect. Don't even think about staying in any other resort. The people in Shangrila are actually swimming over to use the facilities and eat the food. Go while the prices are low as they are bound to... More

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KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
14 May 2013

Thank you very much for the very positive review you have written on this site. I am glad to read that we have met your expectations in all areas. I am not entirely sure if guests indeed would swim from the neighboring hotel to our property to eat in our restaurants, as the walk would likely be much faster and... More

No Fixed Address
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 11 May 2013 via mobile

It's nice and hip. Decent rooms. Ok food. Staff very courteous (as expected with the warm an friendly people). Quiet with not too many guests. Only down side is small recreational options. I tried this place but as its feels more like a business hotel, crimson resort is still my hideaway when in cebu

Was this review helpful? Yes
See 3 more reviews by seraglios for Lapu Lapu
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
12 May 2013

I am happy to read that you generally enjoyed your stay and the experience here at our hotel. I was a bit surprised to read that you felt that we had limited recreation options available as we have a full service water sports center, which provides all kinds of water sports options, plus a games room and one of the... More

Singapore
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 10 May 2013

I stayed here with my big family group (a suite and two de luxe rooms) for three days. As soon as we arrived, we were impressed with the "feel" of the place -- it felt fun and young (and funky). The initial positive feeling soon went away as the check-in process proved frustratingly long. Granted, we had several rooms with... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
14 May 2013

Please let me start by apologizing for the various service lapses you and your family encountered during your visit to our hotel. While you pointed out that your booking was made for several rooms with various arrangements, this still does not justify of course such a long check-in process. In addition there were a number of other issues which I... More

Abu Dhabi, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2013

We took a week off from our jobs in the UAE to travel to the Philippines and as we know Moevenpick from the Middle East, we thought we give this one a try. No regrets, this hotel was a great pick. We were initially hesitant to book it as the rate was above some of the other hotels, but ones... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
12 May 2013

I am happy to read that you have enjoyed your break here at our hotel in Cebu. As you pointed out, our company has number of hotels in the UAE and we are glad we could live up you your expectations based on your experience at our sister hotels. I agree that the flight connections from the UAE are not... More

Nice, France
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 May 2013

We had a very relaxing stay at this place. The location is great as it only took us maybe 10 minutes from the airport, so we didn't spent half the first day travelling to a resort that maybe a few hours away, which I always value. The service was remarkably friendly and efficient. We saw several managers walking around, and... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
12 May 2013

I appreciate the high marks you have given us and hope we will have an opportunity to welcome you again here on a future visit. I have taken note of your comment regarding the condition of the bathroom fixtures and we will look into this to make the necessary improvements. Thanks again Knuth Kiefer General Manager More

Cebu, Philippines
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 May 2013

Spent a half day in the resort with officemets, their family and my boyfriend. I can feel the warm welcome when we go out from the taxi. Very nice furnitures. Welcoming ambiance in the lobby. The beach was nice, my boyfriend had a good time sunbathing and swimming. The pool looks amazing when at night. The lights in the chairs... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review
12 May 2013

I am glad that you and your family had an enjoyable day in our hotel. I appreciate you pointing out the positive aspects of your say and I do hope we can welcome you back for an overnight stay in the future? Knuth Kiefer General Manager More

 
 
Moevenpick Hotel Mactan Island Cebu
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Additional Information about Moevenpick Hotel Mactan Island Cebu

Also Known As:
Movenpick Resort And Spa Cebu
Movenpick Resort & Spa Cebu Hotel Lapu Lapu
Movenpick Resort & Spa Cebu Hotel
Hilton Cebu Hotel
Hilton Mactan Island
Hilton Lapu Lapu
Lapu Lapu Hilton
Moevenpick Hotel Mactan Island Cebu
Address: Punta Engano, Lapu Lapu 6015, Philippines (Formerly Moevenpick Resort & Spa Cebu)
Region: Philippines > Visayas > Cebu > Mactan Island > Lapu Lapu
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Lapu Lapu
#4 On the Beach Hotels in Lapu Lapu
#5 Family Hotels in Lapu Lapu
Price range (per night): S$192 - 444
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
This Mediterranean-inspired enclave is set on its own private beach on Mactan Island and offers white sandy beaches, year-round summer weather and exceptional diving and snorkeling. Business is easy with various Executive Floors and an Executive Lounge. All accommodations feature high speed internet access. The resort is just ten minutes from Mactan International Airport and 25 minutes from cosmopolitan Cebu City, offering vibrant nightlife, extensive shopping and 24-hour casinos. For the ultimate dining experience, choose from the hotel's 5 restaurants and bars, featuring the Philippine's first and only Ibiza style Beach Club. Stay active with a visit to the fully equipped health club offering a professional gymnasium, steam room and luxurious garden spa. ... more   less 
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