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Mercure Arbat Moscow

4.0 of 5
Smolenskaya Pl 6, Moscow 121099, Russia
Hotel amenities
Mercure Arbat Moscow
Ranked #3 of 233 hotels in Moscow
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295 reviews from our community

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Traveller rating
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    1
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Oslo, Norway
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

can warmly recommend this hotel, good location within city centre, right next to a pedestrian zone with small shops/restaurants and right next to the subway which proved to be a great advantage. hotel is refurbished, fresh and clean, rooms are large and wifi works well. very good value for money. staff was polite but unfortunately not very knowledgeable.

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See 4 more reviews by fridtjofen for Moscow
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

This is a small and I believe fairly new hotel in the Arbat area of Moscow. We stayed here for 5 days and found it easy enough to get around from visiting Red Square, the Kremlin and all the usual sights. The rooms were pretty compact but somehow managed to contain everything required. You wouldn't want to stay in a... More

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
24 May 2013

Dear Valued Guest, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. I am pleased to hear your positive comments about our location and hotel facilities. We are looking forward to seeing you again at Mercure Arbat Moscow Hotel! Warmest regards, Ada Egorova, General manager Mercure Arbat Moscow Hotel More

Hertfordshire, England
Top Contributor
679 reviews 679 reviews
56 hotel reviews
Reviews in 122 cities Reviews in 122 cities
813 helpful votes 813 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We had some really positive experiences and a couple of not so great moments with this hotel. We liked the large comfortable rooms, the bathrooms were fitted out well and were a decent size, we liked the modern decor, we enjoyed the vast breakfast, we were checked in early (thank you!) the location to the centre of Moscow was ok... More

Was this review helpful? Yes 1
See 24 more reviews by Vanessacmc for Moscow
Melbourne, Australia
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 52 cities Reviews in 52 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 6 May 2013 via mobile

We recently spent three nights at this hotel and found it to be fantastic. The room was extremely comfortable and the bathroom was excellent, with plenty of room to put things. We found it to be a convenient position as it is so close to Arbat where there were lots of restaurants. It was also easy to walk to the... More

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
7 May 2013

Dear Valued Guest, Thank you very much for taking the time to write and post a review on your recent visit to the Mercure Arbat Moscow Hotel. We truly appreciate your kind compliments and thank you for the feedback. We sincerely hope that you will visit us again and look forward to welcoming you back. Kind regards, Ada Egorova, General... More

Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 May 2013

Very convenient location situated just 3 mins walk away from Smolenskaya metro station. English speaking receptionists and excellent services provided from receptionists all the way to cafeteria staff. The cafeteria serves excellent food which came much as a surprise for me. Room service is also efficient and taste pretty good. Only downside is the variety of items on the menu... More

Was this review helpful? Yes 4

Review collected in partnership with Accorhotels.com

Ada E, General Manager at Mercure Arbat Moscow, responded to this review
7 May 2013

Dear Valued Guest, Thank you for staying in Mercure Arbat Moscow Hotel on your trip to the capital of Russia. We are pleased to read how highly you valued the service, reception and staff in other departments during your stay. Meanwhile following your feedback about Room Service menu I will be happy to receive your comments to improve our offer.... More

Sint-Niklaas, Belgium
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 25 April 2013

we booked for a visit with a group of friends and got all the help (invitation letter needed for applying for visa) and information directly from the hotel. Rooms are nice and breakfast top. You can walk to the Red Square and the metro is just 100 meters away. The reception staff all speak English.

Was this review helpful? Yes 5
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
26 April 2013

Dear Valued Guest, We would like to thank you for choosing the Mercure Arbat Moscow Hotel during your recent stay in Moscow and for sharing your impression and experience about our hotel. We are delighted to learn that you enjoyed our rooms, breakfast, location and the level of service. We looking forward to welcome you back to the Mercure Arbat... More

Washington, DC
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 22 April 2013

My friend and I were here for a couple of nights while touring Russia. Moscow is not what I consider to be pedestrian friendly (plenty of highway-type roads run throughout), but the pedestrian-only Arbat Street is refreshing. PLENTY of restaurants, bars, and shopping are right outside your door, as is the metro. The closest things to the hotel are McDonald's... More

Was this review helpful? Yes 2
See 6 more reviews by Ellen28 for Moscow
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
23 April 2013

Dear Valued Guest, Thank for you choosing Mercure Arbat Moscow as your place of staying during your recent trip to Moscow. We are glad that you enjoyed the location of the hotel and the service provided by our team here. Regarding Le Club loyalty program, I would like to advise you that the Le Club Accorhotels Platinum Member is provided... More

Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 21 April 2013

Spent 4 nights in February. We had previously visited other countries on the fringe of the former USSR, but had never been to Russia itself. The Mercure Arbat was an ideal place for first-time independent visitors to Moscow to get oriented. The location is at one end of Arbat street, the most touristic part of Moscow, so the easiest place... More

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
22 April 2013

Dear Valued Guest, Thank you for your recent review on TripAdvisor and for choosing to stay with us on your fist trip to Moscow. We are delighted to learn that you enjoyed the location of the hotel and consider it as a good value. Meanwhile following your feedback I would like to clarify one point. You mention that staff were... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 14 April 2013

We stayed at Mercure Arbat last August for a few nights. Albeit the location may not seem absolutely perfect when you walk out of the tube after an overnight train from St.Petersburg - slightly grabby surroundings as anywhere around the tube station, the hotel offers a very modern design, compact rooms with updated bathroom accessories, contemporary decor. The location is... More

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
17 April 2013

Dear Valued Guest, I appreciate your time and effort to post your review, thank you for letting us know of your impression of the hotel. We would be happy to welcome you back to our hotel during your next visit to Moscow. All the best, Ada Egorova General manager Mercure Arbat Moscow Hotel More

Altrincham, United Kingdom
Top Contributor
82 reviews 82 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 11 April 2013

Took the Sapsan express train from St Petersburg to Moscow. We studied our free copies of metro map of Moscow and St Petersburg while we were on the train. With two small hand luggage we decided to take the metro to the hotel. We bought the newly introduced transport card - 5 journeys (choices of different number of journeys for... More

Was this review helpful? Yes 4
See 4 more reviews by Lipsytravel for Moscow
Ada E, General Manager at Mercure Arbat Moscow, responded to this review
17 April 2013

Dear Valued Guest, Thank you very much for choosing to stay at the Mercure Arbat Moscow Hotel and for taking the time to write about our hotel. We greatly appreciate your kind and very informative post. Receiving positive feedback is a great motivator for all the staff in the hotel to continue to provide excellent service and constantly strive to... More

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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Pl 6, Moscow 121099, Russia
Region: Russia > Central Russia > Moscow
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant
Hotel Style:
Ranked #3 of 233 hotels in Moscow
Price range (per night): S$213 - 632
Hotel Class:4 star (4*)
Reservation Options:
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