Very mediocre, no staff speaks English; non-existing service; very hard beds; most guests were oriental and the breakfast was maily oriental and therefore really unsuitable to western tourists. The situation of the hotel is fairly good.

We spent 1 night there in the first days of January. Our stay was a part of Grand China tour, and the hotel was booked by our travel agency. We liked our stay there. Hotel is modern, clean and well kept. Room and bathroom are of modern design (bathroom was with frost glass walls). Everything worked properly. Beds and pillows... More

All beds in China are rock-hard, but of the five hotels we stayed at on mainland China, this one was the worst. My hips and ribcage actually ached when I woke up-- it was like I had slept on the floor. Otherwise, I didn't mind this hotel. The rooms were clean, the breakfast buffet was average. We had a tough... More

We stay there for 3 nights. Hotel location is not good, service staff at front desk were not helpful and rude. Hotel room corridor full with cockroach. The rooms and bathroom are spacious and modern. Breakfast served was not variety. Very upset that not serving any bread on daily breakfast

This hotel it is not in a wonderful location of Guilin,but is so clean and well decorated that we really had a good time there.The rooms are spacious and the bathrooms very modern,nice jacuzzi,fridge ,tv and wifi.We only had breakfast there which was huge and very Chinese,not great the sweets as in most of the hotels in China ,but for... More

the worst hotel in our entire trip to china,,,,,, very rude staff especially in the breakfast restaurant, uclean rooms and bathrooms, unfriendly staff at the reception....... not a pleasant stay at all. The chef ( a young guy)refused to make an omlette for me and wanted me to just eat what was placed on the buffet table...... When I refused... More

We only stayed one night at the Plaza (it was a convenient stopping point as we flew in late and were travelling on a river boat cruise on the Li River then next day). The hotel was clean and pretty efficients. The rooms were nice and we had connecting rooms which was really good. The hotel has an unusual lobby... More

My husband and I stayed at this hotel for the beginning of our tour of China. We did not have a choice of hotel as it was part of the tour. We stayed at this hotel for 4 nights. We found the staff rude, very few speak English. Check in was easy as we had our tour guide with us... More

At first sight the Guilin Plaza looked like a clean and glossy 4 or 5 star hotel. Unfortunately it fell far far short of the promise. We could accept that it was not in the nicest part of town and surrounded by building works, but we were a bit disappointed to be pointed by staff in the direction of the... More